Avaya DXX-1015-01 manual Sheet 2

			ADU Contents
Field Name	Description		Set By
<media>.contactsoffered	The total number of contacts that arrived		Media Connector
	since the agent logged into this media		Server
	channel. IC Manager computes handled
	contacts by taking the difference
	between <media>.contactsoffered and
	<media>.abandoned.
<media>.currentload	The current task load assigned to the		Workflow Server
	agent for this media channel. This is
	used to throttle delivery of ADUs.
<media>.load	The maximum number of contacts that		Workflow Server &
	can be concurrently assigned to the		Blender Server
	agent through this media channel.
<media>.loginid	The login id of the agent for this media		Media Connector
	channel.		Server
<media>.login	The time that the agent signed into the		Media Connector
	media channel in hh:mm:ss format.		Server
<media>.logout	The time that the agent signed out of the		Media Connector
	media channel hh:mm:ss format.		Server
<media>.privileges	This field defines the agent’s capability to		Media Connector
	manipulate agent attributes, such as task		Server &
	load, for this media channel.		IC Manager
<media>.state	The media channel state of the agent.		Workflow Server &
	Normalized channel states are:		Blender Server
		Logged-In
		Logged-Out
		Active
		Available
	￿	Busy
		Wrap-up
<media>.state.<state>.total	The total duration time of the agent in the		Media Connector
	media channel state.		Server
<media>.updatetime	The time that the media channel was last		Media Connector
	updated in hh:mm:ss format.		Server
<media>.<n>.eduid	The Electronic Data Unit (EDU)		Media Connector
	associated with this contact where n is		Server
	the contact number for the agent on this
	media channel.
<media>.<n>.sourcequeue	The queue from which the contact was		Media Connector
	received where n is the contact number		Server
	for the agent on this media channel.

(Sheet 2 of 4)

Issue 1.0 June 2002 17