Avaya DXX-1015-01 manual Product Documentation, Readme File, Electronic Documentation

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3Note the sequence of events that led to the problem and the exact messages displayed. Have the Avaya documentation available.

4If you continue to have a problem, contact Avaya Technical Support by:

Logging in to the Avaya Technical Support Web site (http://www.avaya.com/support/qq).

Calling or faxing one of the following numbers from 8:30 a.m. to 8:30 p.m. (Eastern

Standard Time), Monday through Friday (excluding holidays):

Toll free in the U.S. only: 1-888-TECH-SPT (1-888-832-4778)

Direct line for international and domestic calls: 512-425-2201

￿￿Direct line for faxes: 512-719-8225

Sending email with your question or problem to crmsupport@avaya.com. You may be asked to email one or more files to Technical Support for analysis of your application and its environment.

Note: If you have difficulty reaching Avaya Technical Support through the above URL or email address, please go to www.avaya.com for further information.

Product Documentation

Most Avaya product documentation is available in both printed and online form. However, some reference material is available only online, and certain information is available only in printed form. A PDF document with detailed information about all of the documentation for the Avaya Interaction Center is included in the Doc directory on the product CD-ROM. This PDF document is also included on the separate documentation CD-ROM.

Readme File

The Readme file is an HTML file included on the Avaya Interaction Center software CD-ROM. This file contains important information that was collected too late for inclusion in the printed documentation. The Readme file can include installation instructions, system requirements, information on new product features and enhancements, suggested work-arounds to known problems, and other information critical to successfully installing and using your Avaya software. You may also receive a printed Addendum to the Readme, containing similar information uncovered after the manufacture of the product CD-ROM. You should review the Readme file and the Readme Addendum before you install your new Avaya software.

Electronic Documentation

The electronic documentation (in PDF or HTML format) for each Avaya Interaction Center product is installed automatically with the program. Electronic documentation for the entire Avaya product suite is included on the product CD-ROM and the documentation CD-ROM.

You can also view the documentation set online at http://www.avayadocs.com.

6 Agent Data Unit Server Programmer’s Guide

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Contents Avaya Interaction Center Acknowledgment Contents Contents Agent Data Unit Server Programmer’s GuideContacting Technical Support Before YOU BeginTypographical Conventions Font Type MeaningProduct Documentation Readme FileElectronic Documentation Issue 1.0 June 2002 Educational ServicesEducational Services Printed DocumentationAgent Data Unit Server Programmer’s Guide Start-up Procedures Chapter ADU ServerOverview Cooperation of ADU Servers ADU ServerADU Lifecycle Chapter Agent Data UnitDefinition of an ADU ADU CreationListing Active ADUs ADU TerminationAgent Data Unit ADU Data Table Bytes Example Description ContentsAduid AduidADU Contents ADU Contents Core ADU FieldsField Name Description Set By Agent ADU Fields Description Set BySheet 1 Sheet 2 Sheet 3 Voice Data Containers Sheet 4Value Explanation Queue ADU Fields Following ADU fields are used by queues on Avaya ICContainers ContainersContainer Names and Special Tokens Containername .!loginid Limitations of Container SyntaxADU.Update VDU.Update Container ConfigurationsParameter Type Default Description ADU.Create VDU.CreateEDU Values written if tscon is set to true Agent Data Unit Chapter Event Monitoring ADU Event MonitoringDescription Message Starting and Stopping Event Monitoring Event MonitoringSetting Event Monitoring Criteria Setting Event Monitoring CriteriaMonitoring Criteria Syntax Example ADU.Assign loginid=Joe & ts.1.s=wrapup Symbol Definition Description Relational OperatorsBoolean Operators Monitoring Criteria WildcardsWildcard Definition Example Monitoring Criteria Examples Criteria Example DescriptionEvent Monitoring Agent Data Unit Server Programmer’s Guide Chapter Alarms Priority Description Cause/Recommended ActionAlarms System Considerations Chapter ADU Server ConfigurationConfiguration Parameters ADU Server Alias NameADU Server Configuration Configuration Parameters Sheet 4 Set them on the Config tab of the ADU Server Editor dialog Name DescriptionADU Server Configuration Chapter IDL Specification IDL Specification Chapter ADU Server Methods Method ObjectivesException Information Routing Requests Method OverviewADU Server Methods Method Overview Methods ADU.AssignADU.Create ADU.Deassign ADU.DeleteOneValueADU.Deassign ADU.DeleteSubTree ADU.DeleteValuesADU.EventsIn ADU.FindADU.EventsIn ADU.FindByKey Locate an ADU having a key containingADU.ForwardEvent ADU.FindOrCreateADU.ForceTerminate ADU.FindOrCreateADU.GetActive ADU.GetOneValueADU.GetSomeValues ADU.GetSubTreeADU.GetSomeValues ADU.GetValues ADU.GetValueHistoryADU.GetValuesHistory ADU.GetValuesHistoryFirst value that was set was truth ADU.IncrValue ADU.MonitorADU.IncrValue ADU.RemoteWatcher ADU.SetAndTerminateADU.SetDefaultHistoryFilter ADU.SetAndTransferADU.SetAndTransfer ADU.SetHistoryFilter Hsnostart Hsnochange Hsnotransfer Hsnouser HsnodeleteADU.SetOneValue ADU.SetOneValueADU.SetValues ADU.SetValuesExtendedADU.Suspend ADU.TerminateADU.Suspend ADU.TerminateMine ADU.TouchADU.Transfer ADU.TransferADU Server Methods Agent Data Unit Server Programmer’s Guide Symbols IndexIndex AduidIssue 1.0 June 2002 Index Index Index Agent Data Unit Server Programmer’s Guide
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