Avaya DXX-1015-01 Set them on the Config tab of the ADU Server Editor dialog, Name Description

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Configuration Parameters

 

 

 

 

 

The following configuration parameters are not presented on the ADU tab in IC Manager. You can

 

set them on the Config tab of the ADU Server Editor dialog.

 

 

Name

Description

 

 

 

 

filter

Sets the filter for determining which ADU events are sent to the HISTMAP server (the

(filter)

Report Server). The event types are start, change, delete, transfer, user, and data. A

 

plus sign (+) marks the event type for storage, a minus sign (–) excludes the event

 

type from storage. End events cannot be filtered out.

 

The data parameter encompasses all event types. -datais the default.

 

Each filter criterion must be entered on a separate line, with subsequent lines taking

 

precedence.

 

Examples:

 

–data

 

+change

 

only change and end events are stored

 

+change

 

data

 

only end events are stored

 

Note that drop and watch events are sent to clients but are not included with the

 

+data filter.

 

aduhskeepname

 

(reportkeepname)

 

Names of data elements in ADU events to be sent to the server specified with the

 

Eventsink configuration parameter.

 

Each element must be entered on a separate line.

 

If this parameter is not used, all data elements are sent. (The ADUID field is always

 

stored.) Use of wildcards is permitted. Use this parameter with care. Filtering

 

elements from the End event may adversely affect reporting capability.

 

 

 

gencount

Specifies the number of instances of a subcontainer created with the + token that can

 

exist at one time. If more than this number are created the earliest is deleted. For

 

example, to limit the number of subcontainers of the ts container, you could set

 

gencount to ts.3. When ts.+ creates ts.4, ts.1 is deleted. When ts.5 is created, ts.2

 

is deleted, and so on. The default is 0, which specifies no limit (all generations of a

 

subcontainer are kept). The gencount value should be set to accommodate the

 

maximum number of active contacts for each media channel.

 

 

 

padwidth

Specifies the number of digit positions required in a container name token. Numbers

 

are padded with zeroes to this position. For example, to specify the number of digit

 

positions for the second token of the ts container, you could set padwidth to ts.4.

 

Subcontainers would then be named ts.0001, ts.0002, and so on. The default is 0,

 

which specifies no padding.

 

 

 

autostart

Specifies whether the server should start automatically at the same time as the ORB

 

Server. Values: true, false.

 

 

 

timetype

Sets ADU server timestamp format. The only supported value for this version is gmt

 

(lower case).

 

 

 

 

Issue 1.0 June 2002 41

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Contents Avaya Interaction Center Acknowledgment Contents Agent Data Unit Server Programmer’s Guide ContentsTypographical Conventions Before YOU BeginContacting Technical Support Font Type MeaningElectronic Documentation Product DocumentationReadme File Educational Services Educational ServicesIssue 1.0 June 2002 Printed DocumentationAgent Data Unit Server Programmer’s Guide Overview Start-up ProceduresChapter ADU Server ADU Server Cooperation of ADU ServersDefinition of an ADU Chapter Agent Data UnitADU Lifecycle ADU CreationAgent Data Unit Listing Active ADUsADU Termination Aduid Bytes Example Description ContentsADU Data Table AduidADU Contents Field Name Description Set By ADU ContentsCore ADU Fields Sheet 1 Agent ADU FieldsDescription Set By Sheet 2 Sheet 3 Value Explanation Voice Data ContainersSheet 4 Following ADU fields are used by queues on Avaya IC Queue ADU FieldsContainers ContainersContainer Names and Special Tokens Limitations of Container Syntax Containername .!loginidParameter Type Default Description Container ConfigurationsADU.Update VDU.Update ADU.Create VDU.CreateEDU Values written if tscon is set to true Agent Data Unit Description Message Chapter Event MonitoringADU Event Monitoring Event Monitoring Starting and Stopping Event MonitoringMonitoring Criteria Syntax Setting Event Monitoring CriteriaSetting Event Monitoring Criteria Example ADU.Assign loginid=Joe & ts.1.s=wrapup Relational Operators Symbol Definition DescriptionWildcard Definition Example Boolean OperatorsMonitoring Criteria Wildcards Criteria Example Description Monitoring Criteria ExamplesEvent Monitoring Agent Data Unit Server Programmer’s Guide Priority Description Cause/Recommended Action Chapter AlarmsAlarms Configuration Parameters Chapter ADU Server ConfigurationSystem Considerations ADU Server Alias NameADU Server Configuration Configuration Parameters Sheet 4 Name Description Set them on the Config tab of the ADU Server Editor dialogADU Server Configuration Chapter IDL Specification IDL Specification Exception Information Chapter ADU Server MethodsMethod Objectives ADU Server Methods Routing RequestsMethod Overview Method Overview ADU.Create MethodsADU.Assign ADU.Deassign ADU.DeassignADU.DeleteOneValue ADU.DeleteValues ADU.DeleteSubTreeADU.EventsIn ADU.EventsInADU.Find Locate an ADU having a key containing ADU.FindByKeyADU.ForceTerminate ADU.FindOrCreateADU.ForwardEvent ADU.FindOrCreateADU.GetOneValue ADU.GetActiveADU.GetSomeValues ADU.GetSomeValuesADU.GetSubTree ADU.GetValueHistory ADU.GetValuesADU.GetValuesHistory ADU.GetValuesHistoryFirst value that was set was truth ADU.IncrValue ADU.IncrValueADU.Monitor ADU.SetAndTerminate ADU.RemoteWatcherADU.SetAndTransfer ADU.SetDefaultHistoryFilterADU.SetAndTransfer Hsnostart Hsnochange Hsnotransfer Hsnouser Hsnodelete ADU.SetHistoryFilterADU.SetOneValue ADU.SetOneValueADU.SetValuesExtended ADU.SetValuesADU.Suspend ADU.SuspendADU.Terminate ADU.Touch ADU.TerminateMineADU.Transfer ADU.TransferADU Server Methods Agent Data Unit Server Programmer’s Guide Index SymbolsAduid IndexIssue 1.0 June 2002 Index Index Index Agent Data Unit Server Programmer’s Guide