Chapter 2 The Agent Data Unit
Agent ADU Fields
The following ADU fields are used by agents on Avaya IC.
Field Name | Description | Set By |
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auxwork.<m>.detail | A code that describes the reason that the | Blender Server |
| agent entered this state. |
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auxwork.<m>.endtime | The time that the agent exited this | Blender Server |
| AuxWork state. |
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auxwork.<m>.starttime | The time that the agent entered the | Blender Server |
| current AuxWork state. The <m> is the |
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| increment time that agent enters into a |
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| different AuxWork state. |
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ceiling | The maximum task load limit for the | Workflow Server |
| agent. |
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cobject | A unique representation of the client’s | Tool Kit |
| login. |
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last_termination | The identity of the last user of the | ADU Server |
| Terminate method, used as debugging |
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| information. |
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load | The maximum number of contacts that | Workflow Server |
| can be concurrently assigned to the |
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| agent across all of the media channels. |
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login | The time that the agent logged in to | Tool Kit |
| Avaya IC in hh:mm:ss format. |
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loginid | The agent's Avaya IC login id. | Tool Kit |
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logout | The time that the agent logged off from | Tool Kit |
| Avaya IC in hh:mm:ss format.. |
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<media>.abandoned | The total number of contacts that have | Media Connector |
| been abandoned since the agent logged | Server |
| in to the media channel. (voice, email, |
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| web) |
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<media>.ceiling | The maximum task load limit on the | Workflow Server & |
| media channel. | IC Manager |
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<media>.connector | The UUID of the Media Connector | Media Connector |
| Server: voice, email, or web. | Server |
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<media>.contactcount | The number of contacts assigned to the | Media Connector |
| agent for this media channel. | Server |
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| (Sheet 1 of 4) |
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