Avaya DXX-1015-01 manual Core ADU Fields, ADU Contents, Field Name Description Set By

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ADU Contents

Core ADU Fields

The following ADU fields are used by both agents and queues on Avaya IC.

Field Name

Description

Set By

 

 

 

adu_id

A string that uniquely identifies the ADU.

ADU Server

 

 

 

createtime

The date and time the ADU was created

ADU Server

 

in yyyy-mm-dd hh:mm:ss format.

 

 

 

 

createtimet

The time_t of the ADU creation.

ADU Server

 

 

 

duration

Historical field.

ADU Server

 

 

 

endtime

The time of the last successful

ADU Server

 

termination of the ADU or equivalent

 

 

such as removal due to idleness in

 

 

hh:mm:ss format.

 

 

 

 

persistence

The date and time that the EDU was last

EDU Server

 

stored in the DUStore Server.

 

 

 

 

suspend

The reason that the ADU was last

ADU Server

 

removed from server memory. This can

 

 

be any one of the following:

 

 

 

normal–all involved parties have

 

 

 

suspended use of the ADU.

 

 

 

expired–removed from memory

 

 

 

due to idleness.

 

 

 

exit–server was shut down.

 

 

 

overflow–removed from memory

 

 

 

for other ADUs.

 

 

￿

forced–removed by

 

 

ForceTerminate method.

 

termination

A string representing the reason for the

N/A

 

termination of the ADU: normal,

 

 

overflow, expired, or exit.

 

 

 

 

time

Reserved for internal use. This field is

N/A

 

inserted into each event that is set to

 

 

reporting packages and is reserved for

 

 

that purpose.

 

 

 

 

type

The type of resource, set to “per”.

Tool Kit

 

 

 

 

 

 

 

 

Issue 1.0 June 2002 15

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Contents Avaya Interaction Center Acknowledgment Contents Agent Data Unit Server Programmer’s Guide ContentsFont Type Meaning Before YOU BeginTypographical Conventions Contacting Technical SupportProduct Documentation Readme FileElectronic Documentation Printed Documentation Educational ServicesEducational Services Issue 1.0 June 2002Agent Data Unit Server Programmer’s Guide Start-up Procedures Chapter ADU ServerOverview ADU Server Cooperation of ADU ServersADU Creation Chapter Agent Data UnitDefinition of an ADU ADU LifecycleListing Active ADUs ADU TerminationAgent Data Unit Aduid Bytes Example Description ContentsAduid ADU Data TableADU Contents ADU Contents Core ADU FieldsField Name Description Set By Agent ADU Fields Description Set BySheet 1 Sheet 2 Sheet 3 Voice Data Containers Sheet 4Value Explanation Following ADU fields are used by queues on Avaya IC Queue ADU FieldsContainers ContainersContainer Names and Special Tokens Limitations of Container Syntax Containername .!loginidADU.Create VDU.Create Container ConfigurationsParameter Type Default Description ADU.Update VDU.UpdateEDU Values written if tscon is set to true Agent Data Unit Chapter Event Monitoring ADU Event MonitoringDescription Message Event Monitoring Starting and Stopping Event MonitoringSetting Event Monitoring Criteria Setting Event Monitoring CriteriaMonitoring Criteria Syntax Example ADU.Assign loginid=Joe & ts.1.s=wrapup Relational Operators Symbol Definition DescriptionBoolean Operators Monitoring Criteria WildcardsWildcard Definition Example Criteria Example Description Monitoring Criteria ExamplesEvent Monitoring Agent Data Unit Server Programmer’s Guide Priority Description Cause/Recommended Action Chapter AlarmsAlarms ADU Server Alias Name Chapter ADU Server ConfigurationConfiguration Parameters System ConsiderationsADU Server Configuration Configuration Parameters Sheet 4 Name Description Set them on the Config tab of the ADU Server Editor dialogADU Server Configuration Chapter IDL Specification IDL Specification Chapter ADU Server Methods Method ObjectivesException Information Routing Requests Method OverviewADU Server Methods Method Overview Methods ADU.AssignADU.Create ADU.Deassign ADU.DeleteOneValueADU.Deassign ADU.DeleteValues ADU.DeleteSubTreeADU.EventsIn ADU.FindADU.EventsIn Locate an ADU having a key containing ADU.FindByKeyADU.FindOrCreate ADU.FindOrCreateADU.ForceTerminate ADU.ForwardEventADU.GetOneValue ADU.GetActiveADU.GetSomeValues ADU.GetSubTreeADU.GetSomeValues ADU.GetValueHistory ADU.GetValuesADU.GetValuesHistory ADU.GetValuesHistoryFirst value that was set was truth ADU.IncrValue ADU.MonitorADU.IncrValue ADU.SetAndTerminate ADU.RemoteWatcherADU.SetDefaultHistoryFilter ADU.SetAndTransferADU.SetAndTransfer Hsnostart Hsnochange Hsnotransfer Hsnouser Hsnodelete ADU.SetHistoryFilterADU.SetOneValue ADU.SetOneValueADU.SetValuesExtended ADU.SetValuesADU.Suspend ADU.TerminateADU.Suspend ADU.Touch ADU.TerminateMineADU.Transfer ADU.TransferADU Server Methods Agent Data Unit Server Programmer’s Guide Index SymbolsAduid IndexIssue 1.0 June 2002 Index Index Index Agent Data Unit Server Programmer’s Guide