Chapter 2 The Agent Data Unit
Field Name | Description | Set By |
|
|
|
<media>.<n>.state | The current media contact state. | Media Connector |
| Normalized contact states are: | Server |
| Alerting |
|
| Active |
|
|
| |
|
| |
| Completed |
|
|
|
|
<media>.<n>.state.<state>. | The time that the media channel state | Media Connector |
starttime | started. | Server |
|
|
|
modifier | This field identifies the login id or uuid of | ADU Server |
| the user who caused the event. It is |
|
| inserted into each event that is sent to |
|
| reporting packages. |
|
|
|
|
owner | The loginid or UUID of the application | ADU Server |
| that created the ADUID, or that last used |
|
| the Transfer/SetTransfer methods. |
|
| (historical). |
|
|
|
|
privileges | This field defines the agent’s capability to | Workflow Server & |
| manipulate agent attributes, such as task | IC Manager |
| load, for Avaya IC. |
|
|
|
|
state | The current agent state of the agent. | Workflow Server & |
| Normalized agent states are: | Blender Server |
|
| |
|
| |
| Available |
|
| InitAuxWork |
|
| AuxWork |
|
|
|
|
statedetail | This field provides optional information | Blender Server |
| about the agent’s current state. |
|
|
|
|
transfercount | The number of times the ADU was | ADU Server |
| transferred since it was created. |
|
| (historical) |
|
|
|
|
ts. | Container names beginning with ts. are | Definity Telephony |
| reserved for use by the Avaya Definity | Server |
| Telephony Server. |
|
|
|
|
ts.<n>.loginid | The login id of the agent for the Avaya | Definity Telephony |
| Definity switch. | Server |
|
|
|
ts.<n>.phone | Agent extension, where n is the contact | Definity Telephony |
| number for the agent on the Avaya | Server |
| Definity switch. |
|
|
|
|
ts.<n>.ptype | The Phone | Definity Telephony |
|
| Server |
|
|
|
|
| (Sheet 3 of 4) |
|
|
|