Avaya DXX-1015-01 Boolean Operators, Monitoring Criteria Wildcards, Wildcard Definition Example

Chapter 3 Event Monitoring

Boolean Operators

Boolean comparisons that return evaluations of true or false can be performed between two values. The two boolean operators are described below.

Symbol	Definition	Description
&	and	Both expressions must be true.
	or	True if one or both expressions are true.

For example:

ts.1.s=Available ts.1.s=WrapUp

selects all ADUs in which the agent state is either Available or WrapUp. Terms may also be grouped with parentheses for more complex expressions.

Monitoring Criteria: Wildcards

Instead of specifying each individual instance of a set, you can use wildcard symbols to stand in for other values. The wildcard symbols can be used in setting criteria given the following restrictions:

Wildcard usage is restricted to the equal (=) relational operator. You cannot use wildcards with

￿the less than (<), greater than (>), or exactly equal to (:) operators. Single character wildcards must have a character to match.

Each (?) symbol can stand in for one character. The (*) symbol can either be placed at the end of a value (a so-called value trailing wildcard), or can be entered by itself to find ADUs with an instance of any value (selects all ADUs as matching).

Wildcard	Definition	Example
?	Match one character	ts.1.ptype = ???
		Find all couples named “ts.1.ptype” which
		contain a three-character value.
*	Match an unlimited number	ts.1.s.logout = *
	of characters.	Find all ADUs for agents that have logged out of
		the teleset.

Container names used in an Assign can use limited wildcarding. Within an Assign, an expression like

ts.*.s = Available

selects any ADU in any subcontainer in ts in which the state is Available. Note that the ! token is not available in an Assign, but this use of the wildcard token can be used instead.

32 Agent Data Unit Server Programmer’s Guide