Avaya DXX-1015-01 manual Before YOU Begin, Typographical Conventions, Contacting Technical Support

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BEFORE YOU BEGIN

Typographical Conventions

This guide uses the following font conventions:

Font Type

Meaning

 

 

code

This font signifies commands, information that you enter into the computer, or

 

information contained in a file on your computer.

 

 

italics

This font is used to add emphasis to important words and for references to other chapter

 

names and manual titles.

 

It also indicates variables in a command string.

 

 

jump

Blue text in online documents indicates a hypertext jump to related information. To view

 

the related material, click on the blue text.

 

 

Notes, Tips, and Cautions

Note: A note calls attention to important information.

Tip: A tip offers additional how-to advice.

Caution: A caution points out actions that may lead to data loss or other serious problems.

!

Contacting Technical Support

If you are having trouble using Avaya software, you should:

1Retry the action. Carefully follow the instructions in written or online documentation.

2Check the documentation that came with your hardware for maintenance or hardware-related issues.

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Contents Avaya Interaction Center Acknowledgment Contents Agent Data Unit Server Programmer’s Guide ContentsTypographical Conventions Before YOU BeginContacting Technical Support Font Type MeaningElectronic Documentation Product DocumentationReadme File Educational Services Educational ServicesIssue 1.0 June 2002 Printed DocumentationAgent Data Unit Server Programmer’s Guide Overview Start-up ProceduresChapter ADU Server ADU Server Cooperation of ADU ServersDefinition of an ADU Chapter Agent Data UnitADU Lifecycle ADU CreationAgent Data Unit Listing Active ADUsADU Termination Aduid Bytes Example Description ContentsADU Data Table AduidADU Contents Field Name Description Set By ADU ContentsCore ADU Fields Sheet 1 Agent ADU FieldsDescription Set By Sheet 2 Sheet 3 Value Explanation Voice Data ContainersSheet 4 Following ADU fields are used by queues on Avaya IC Queue ADU FieldsContainers ContainersContainer Names and Special Tokens Limitations of Container Syntax Containername .!loginidParameter Type Default Description Container ConfigurationsADU.Update VDU.Update ADU.Create VDU.CreateEDU Values written if tscon is set to true Agent Data Unit Description Message Chapter Event MonitoringADU Event Monitoring Event Monitoring Starting and Stopping Event MonitoringMonitoring Criteria Syntax Setting Event Monitoring CriteriaSetting Event Monitoring Criteria Example ADU.Assign loginid=Joe & ts.1.s=wrapup Relational Operators Symbol Definition DescriptionWildcard Definition Example Boolean OperatorsMonitoring Criteria Wildcards Criteria Example Description Monitoring Criteria ExamplesEvent Monitoring Agent Data Unit Server Programmer’s Guide Priority Description Cause/Recommended Action Chapter AlarmsAlarms Configuration Parameters Chapter ADU Server ConfigurationSystem Considerations ADU Server Alias NameADU Server Configuration Configuration Parameters Sheet 4 Name Description Set them on the Config tab of the ADU Server Editor dialogADU Server Configuration Chapter IDL Specification IDL Specification Exception Information Chapter ADU Server MethodsMethod Objectives ADU Server Methods Routing RequestsMethod Overview Method Overview ADU.Create MethodsADU.Assign ADU.Deassign ADU.DeassignADU.DeleteOneValue ADU.DeleteValues ADU.DeleteSubTreeADU.EventsIn ADU.EventsInADU.Find Locate an ADU having a key containing ADU.FindByKeyADU.ForceTerminate ADU.FindOrCreateADU.ForwardEvent ADU.FindOrCreateADU.GetOneValue ADU.GetActiveADU.GetSomeValues ADU.GetSomeValuesADU.GetSubTree ADU.GetValueHistory ADU.GetValuesADU.GetValuesHistory ADU.GetValuesHistoryFirst value that was set was truth ADU.IncrValue ADU.IncrValueADU.Monitor ADU.SetAndTerminate ADU.RemoteWatcherADU.SetAndTransfer ADU.SetDefaultHistoryFilterADU.SetAndTransfer Hsnostart Hsnochange Hsnotransfer Hsnouser Hsnodelete ADU.SetHistoryFilterADU.SetOneValue ADU.SetOneValueADU.SetValuesExtended ADU.SetValuesADU.Suspend ADU.SuspendADU.Terminate ADU.Touch ADU.TerminateMineADU.Transfer ADU.TransferADU Server Methods Agent Data Unit Server Programmer’s Guide Index SymbolsAduid IndexIssue 1.0 June 2002 Index Index Index Agent Data Unit Server Programmer’s Guide