Chapter 2 The Agent Data Unit
Name | Value | Explanation |
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voice.X.leg_id | unique id (UUID) | Unique leg_id of the current leg of the |
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| call. |
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voice.X.loginid | loginid | Login id of client at end point X. |
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voice.X.origin | phone number | Phone number (ANI) at other end of end |
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| point X. |
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voice.X.queue | delta time | The elapsed time in seconds between |
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| the creation of an EDU and the time at |
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| which the switch reports the call as |
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| queued. |
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voice.X.queue_number | queue number | Queue number configured within the |
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| CallCenter switch as an Application |
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| Group. |
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voice.X.queuetime | time in seconds | Time reported by the switch between a |
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| call arriving on an inbound trunk of the |
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| switch and the call being sent to an |
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| agent queue. |
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| Note: Currently, this value is always zero |
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| (0). Subsequent releases of the |
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| telephony server will supply more |
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| meaningful values. |
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voice.X.ringtime | time in seconds | Time reported by the switch between |
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| agent phone starting to ring and agent |
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| answering the phone. |
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voice.X.talktime | time in seconds | Time reported by the switch between |
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| agent answering the phone and agent |
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| hanging up the phone. |
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voice.X.transfer | phone number | The phone number to which the call has |
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| been transferred. |
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Queue ADU Fields
The following ADU fields are used by queues on Avaya IC.
Field Name | Description | Set By |
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abandoned | The total number of contacts that have | Media Connector |
| been abandoned before reaching an | Server |
| agent from this queue. |
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connector | The UUID of the media connector server | Media Connector |
| responsible for the queue. | Server |
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contactcount | The number of contacts currently in the | Media Connector |
| queue. | Server |
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| (Sheet 1 of 2) |
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