Avaya DXX-1015-01 manual Cooperation of ADU Servers

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Chapter 1 The ADU Server

Cooperation of ADU Servers

When a new ADU Server is added to Avaya IC, existing ADU Servers must be made aware of the new server through use of the IC Manager. Refer to IC Administration Volume 1: Servers &

Domains for information on updating servers.

When the ADU Servers have been made aware of each other, they can make requests of each other. This is most significant in the area of the Assign method. When a client Assigns to an ADU Server, the Assign is relayed to other ADU Servers, and they watch for ADUs that match the client’s Assign criteria as well. This makes Assign a relatively expensive operation, and clients should be designed so they only need to Assign once to specify the ADUs in which they are interested. Assigning to multiple ADU Servers is unnecessary and causes numerous problems.

Every ADUID identifies the server that created it and the time at which it was created. When a client requests access to an ADU, the ADU Server that the client is using acts as a proxy to the originating ADU Server of the ADU.

10 Agent Data Unit Server Programmer’s Guide

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Contents Avaya Interaction Center Acknowledgment Contents Contents Agent Data Unit Server Programmer’s GuideContacting Technical Support Before YOU BeginTypographical Conventions Font Type MeaningReadme File Product DocumentationElectronic Documentation Issue 1.0 June 2002 Educational ServicesEducational Services Printed DocumentationAgent Data Unit Server Programmer’s Guide Chapter ADU Server Start-up ProceduresOverview Cooperation of ADU Servers ADU ServerADU Lifecycle Chapter Agent Data UnitDefinition of an ADU ADU CreationADU Termination Listing Active ADUsAgent Data Unit ADU Data Table Bytes Example Description ContentsAduid AduidADU Contents Core ADU Fields ADU ContentsField Name Description Set By Description Set By Agent ADU FieldsSheet 1 Sheet 2 Sheet 3 Sheet 4 Voice Data ContainersValue Explanation Queue ADU Fields Following ADU fields are used by queues on Avaya ICContainers ContainersContainer Names and Special Tokens Containername .!loginid Limitations of Container SyntaxADU.Update VDU.Update Container ConfigurationsParameter Type Default Description ADU.Create VDU.CreateEDU Values written if tscon is set to true Agent Data Unit ADU Event Monitoring Chapter Event MonitoringDescription Message Starting and Stopping Event Monitoring Event MonitoringSetting Event Monitoring Criteria Setting Event Monitoring CriteriaMonitoring Criteria Syntax Example ADU.Assign loginid=Joe & ts.1.s=wrapup Symbol Definition Description Relational OperatorsMonitoring Criteria Wildcards Boolean OperatorsWildcard Definition Example Monitoring Criteria Examples Criteria Example DescriptionEvent Monitoring Agent Data Unit Server Programmer’s Guide Chapter Alarms Priority Description Cause/Recommended ActionAlarms System Considerations Chapter ADU Server ConfigurationConfiguration Parameters ADU Server Alias NameADU Server Configuration Configuration Parameters Sheet 4 Set them on the Config tab of the ADU Server Editor dialog Name DescriptionADU Server Configuration Chapter IDL Specification IDL Specification Method Objectives Chapter ADU Server MethodsException Information Method Overview Routing RequestsADU Server Methods Method Overview ADU.Assign MethodsADU.Create ADU.DeleteOneValue ADU.DeassignADU.Deassign ADU.DeleteSubTree ADU.DeleteValuesADU.Find ADU.EventsInADU.EventsIn ADU.FindByKey Locate an ADU having a key containingADU.ForwardEvent ADU.FindOrCreateADU.ForceTerminate ADU.FindOrCreateADU.GetActive ADU.GetOneValueADU.GetSubTree ADU.GetSomeValuesADU.GetSomeValues ADU.GetValues ADU.GetValueHistoryADU.GetValuesHistory ADU.GetValuesHistoryFirst value that was set was truth ADU.Monitor ADU.IncrValueADU.IncrValue ADU.RemoteWatcher ADU.SetAndTerminateADU.SetAndTransfer ADU.SetDefaultHistoryFilterADU.SetAndTransfer ADU.SetHistoryFilter Hsnostart Hsnochange Hsnotransfer Hsnouser HsnodeleteADU.SetOneValue ADU.SetOneValueADU.SetValues ADU.SetValuesExtendedADU.Terminate ADU.SuspendADU.Suspend ADU.TerminateMine ADU.TouchADU.Transfer ADU.TransferADU Server Methods Agent Data Unit Server Programmer’s Guide Symbols IndexIndex AduidIssue 1.0 June 2002 Index Index Index Agent Data Unit Server Programmer’s Guide