Contents
W . d e l l . c o m s u p p o r t . d e l l . c o m
September TD649
Contents
Solving Problems
Using Microsoft Windows XP System Restore
Resolving Software and Hardware Incompatibilities
Replacing the External Modem Connector
Addressing Memory With 4-GB Configurations
Connecting and Disconnecting Drive Cables
105
100
102
107
Contents
Finding Information
What Are You Looking For? Find it Here Warranty information
Finding Information
Order status, warranty, and repair information
Use the Service Tag to
When you use
Updates
Follow the instructions on the screen
Click the topic that describes your problem
Click the arrow icon
Finding Information
Printer Cable
Setting Up a Printer
Setting Up and Using Your Computer
USB connector on computer USB printer cable
Using a Media Card Reader Optional
Connecting a USB Printer
Connecting a TV Optional
Connecting to a Network Adapter
Setting Up a Home and Office Network
Changing the Display Settings
Network adapter connector on computer
Setting Up Your Internet Connection
Connecting to the Internet
Network Setup Wizard
Click Checklist for creating a network
If you have a CD, click Use the CD I got from an ISP
Playing a CD or DVD
Click Connect to the Internet
Setting Up and Using Your Computer
CD player includes the following basic buttons
How to Copy a CD or DVD
Adjusting the Volume
Adjusting the Picture
Copying CDs and DVDs
Using Blank CDs and DVDs
Media Type Read Write Rewritable
Helpful Tips
Hibernate Mode
Power Management
Standby Mode
Power Options Properties
Power Schemes Tab
Advanced Tab
Using Intel Viiv Quick Resume Technology Optional
Understanding Intel Viiv Technology Optional
Hibernate Tab
Hyper-Threading
Enabling the QRT Feature in System Setup
Enabling the QRT feature in the Operating system
Click Hardware and click Device Manager
Drive Problems
Troubleshooting Tips
Battery Problems
Solving Problems
CD and DVD drive problems
Problems writing to a CD/DVD-RW drive
Mail, Modem, and Internet Problems
Hard drive problems
Error Messages
Media Card Reader Problems
Ieee 1394 Device Problems
Computer does not start up
Keyboard Problems
Lockups and Software Problems
Program crashes repeatedly
Computer stops responding
Program stops responding
Program is designed for an earlier Windows operating system
Memory Problems
Other software problems
Computer Start the computer
Mouse Problems
Simultaneously press CtrlEsc to display the Start menu
Network Problems
Power Problems
Printer Problems
Scanner Problems
Sound and Speaker Problems
No sound from speakers
If the screen is blank
Video and Monitor Problems
No sound from headphones
If the screen is difficult to read
Solving Problems
Diagnostic Lights
Light Pattern Problem Description Suggested Resolution
Modules installed, remove
Remove the card, reinstall it see
If the problem still exists, install a
Normally, reinstall an additional
If there is an error message on your
Press the power button
Remote control
Screen identifying a problem with a
Dell Diagnostics Main Menu
Dell Diagnostics
When to Use the Dell Diagnostics
Option Function
Tab Function
What Is a Driver?
Drivers
Manually Reinstalling Drivers
Reinstalling Drivers
Using Windows XP Device Driver Rollback
Windows XP
Restoring Your Operating System
Using Microsoft Windows XP System Restore
Resolving Software and Hardware Incompatibilities
Creating a Restore Point
Restoring the Computer to an Earlier Operating State
Using Dell PC Restore by Symantec
Undoing the Last System Restore
Enabling System Restore
Removing Dell PC Restore
Recommended Tools
Removing and Installing Parts
Before You Begin
Turning Off Your Computer
Removing and Installing Parts
CD/DVD drive eject
Front and Back View of the Computer
Front View
Button
Steady green The computer is in a normal operating state
Remain connected, such as printers and keyboards
No light The computer is turned off
Front-panel door
Card slots
Appropriate connector
Back View
Cards
Reliable operation Network activity light
Connector Line-in connector
Attached
Removing the Computer Cover
Security cable slot Cover release latch Computer cover
Inside View of Your Computer
Power
Internal speaker Processor connector CPU
Password jumper
Processor fan Connector
Memory
DDR2 Memory Overview
Addressing Memory With 4-GB Configurations
Installing Memory
Securing clips Connector
Notch Memory module Cutouts Crossbar
Cards
Removing Memory
X16 card slot
Installing a PCI Express Card
X16 card X1 card PCI Express
Edge connector Securing slot Card connector Securing tab
Retention arm tab
Card not fully seated Card fully Bracket
Seated
Retention arm PCI Express card Edge connector Card connector
Removing a PCI Express Card
CD/DVD drive Hard drive
Connecting Drive Cables
Drives
Connecting and Disconnecting Drive Cables
Drive Interface Connectors
Power Cable Connector
Serial ATA Connector Interface cable Interface connector
Hard Drive
Tabs Hard drive
Power cable
Removing a Hard Drive
Installing a Hard Drive
Tabs Drive Drive bracket
CD/DVD Drive
Removing a CD/DVD Drive
CD/DVD drive Drive release latch
Installing a CD/DVD Drive
Unpack the drive and prepare it for installation
Media Card Reader
Interface cable Removing and Installing Parts
Removing a Media Card Reader
Installing a Media Card Reader
Media Card Reader Drive release latch
Interface cable Removing and Installing Parts
Floppy Drive Optional
Removing a Floppy Drive
Disconnect the interface cable from the system board see
Floppy drive Drive release latch
Installing a Floppy Drive
Removing and Installing Parts
Replacing the Modem
Pull tab Removing and Installing Parts
Modem
Screws Modem cable
Replacing the External Modem Connector
Battery
Screw
Replacing the Battery
Battery positive side
Replacing the Computer Cover
Removing and Installing Parts
Specifications
One PCI Express lane Connector Connector size Pins
NIC
Processor power
Video Hole D-SUB connector
Floppy connector
Serial ATA
An explanation of the diagnostic light codes
Controls and Lights Power control Push button Power light
Problems on
State
System Setup
Overview
100
Entering System Setup
System Setup Screens
101
102
System Setup Options
Ahci or ATA mode
103
Times
Password option
104
Monday through Friday
Changing Boot Sequence for the Current Boot
Boot Sequence
Option Settings
105
Changing Boot Sequence for Future Boots
106
Clearing Forgotten Passwords
107
Computer, Keyboard, and Monitor
Clearing Cmos Settings
Cleaning Your Computer
108
Mouse
CDs and DVDs
FCC Notices U.S. Only
Definition of Dell-Installed Software and Peripherals
Dell Technical Support Policy U.S. Only
Definition of Third-Party Software and Peripherals
Contacting Dell
111
Antigua and Barbuda
112
Toll-free
Argentina Buenos Aires
113
114
China Xiamen
115
Chile Santiago
592 818
116
117
118
119
120
121
122
123
124
125
126
127
128
129
Index
Network Setup Wizard
Compatibility, 35 restore to previous operating
131
Hardware Troubleshooter
Booting to devices Video Problems Volume Adjusting 132
Wizard
Help and Support Center