Dell 200 owner manual Diagnostic Lights, Light Pattern Problem Description Suggested Resolution

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Troubleshooting Tools

Diagnostic Lights

CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.

To help you troubleshoot a problem, your computer has four lights labeled "1," "2," "3," and "4" on the front panel (see page 57). When the computer starts normally, the lights flash. If the computer malfunctions, the color and sequence of the lights identify the problem. After the computer completes POST, all four lights turn off before booting to the operating system.

Light Pattern

Problem Description

Suggested Resolution

 

 

 

 

The computer is in a normal "off"

Plug the computer into a working

 

condition or a possible pre-BIOS failure

electrical outlet and press the power

 

has occurred.

button.

A possible processor failure has occurred. Contact Dell (see page 111).

Memory modules are detected, but a memory failure has occurred.

If you have two or more memory modules installed, remove the modules, reinstall one module (see page 66), and then restart the computer. If the computer starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error.

If available, install properly working memory of the same type into your computer (see page 65).

If the problem persists, contact Dell (see page 111).

Troubleshooting Tools

45

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Contents W . d e l l . c o m s u p p o r t . d e l l . c o m September TD649 Contents Solving Problems Resolving Software and Hardware Incompatibilities Using Microsoft Windows XP System RestoreAddressing Memory With 4-GB Configurations Connecting and Disconnecting Drive CablesReplacing the External Modem Connector 102 100105 107Contents What Are You Looking For? Find it Here Warranty information Finding InformationFinding Information When you use Use the Service Tag toOrder status, warranty, and repair information UpdatesClick the topic that describes your problem Click the arrow iconFollow the instructions on the screen Finding Information Setting Up a Printer Setting Up and Using Your ComputerPrinter Cable Using a Media Card Reader Optional Connecting a USB PrinterUSB connector on computer USB printer cable Connecting a TV Optional Changing the Display Settings Setting Up a Home and Office NetworkConnecting to a Network Adapter Network adapter connector on computerNetwork Setup Wizard Connecting to the InternetSetting Up Your Internet Connection Click Checklist for creating a networkPlaying a CD or DVD Click Connect to the InternetIf you have a CD, click Use the CD I got from an ISP Setting Up and Using Your Computer CD player includes the following basic buttons Adjusting the Picture Adjusting the VolumeHow to Copy a CD or DVD Copying CDs and DVDsMedia Type Read Write Rewritable Using Blank CDs and DVDsHelpful Tips Power Management Standby ModeHibernate Mode Power Schemes Tab Power Options PropertiesUnderstanding Intel Viiv Technology Optional Using Intel Viiv Quick Resume Technology OptionalAdvanced Tab Hibernate TabEnabling the QRT Feature in System Setup Enabling the QRT feature in the Operating systemHyper-Threading Click Hardware and click Device Manager Battery Problems Troubleshooting TipsDrive Problems Solving ProblemsProblems writing to a CD/DVD-RW drive CD and DVD drive problemsHard drive problems Mail, Modem, and Internet ProblemsError Messages Ieee 1394 Device Problems Media Card Reader ProblemsKeyboard Problems Lockups and Software ProblemsComputer does not start up Program stops responding Computer stops respondingProgram crashes repeatedly Program is designed for an earlier Windows operating systemOther software problems Memory ProblemsMouse Problems Simultaneously press CtrlEsc to display the Start menuComputer Start the computer Power Problems Network ProblemsPrinter Problems Scanner Problems No sound from speakers Sound and Speaker ProblemsVideo and Monitor Problems No sound from headphonesIf the screen is blank If the screen is difficult to read Solving Problems Light Pattern Problem Description Suggested Resolution Diagnostic LightsIf the problem still exists, install a Remove the card, reinstall it seeModules installed, remove Normally, reinstall an additionalRemote control Press the power buttonIf there is an error message on your Screen identifying a problem with aWhen to Use the Dell Diagnostics Dell DiagnosticsDell Diagnostics Main Menu Option FunctionWhat Is a Driver? DriversTab Function Using Windows XP Device Driver Rollback Reinstalling DriversManually Reinstalling Drivers Windows XPUsing Microsoft Windows XP System Restore Resolving Software and Hardware IncompatibilitiesRestoring Your Operating System Restoring the Computer to an Earlier Operating State Creating a Restore PointUndoing the Last System Restore Enabling System RestoreUsing Dell PC Restore by Symantec Removing Dell PC Restore Before You Begin Removing and Installing PartsRecommended Tools Turning Off Your ComputerRemoving and Installing Parts Front View Front and Back View of the ComputerCD/DVD drive eject ButtonNo light The computer is turned off Remain connected, such as printers and keyboardsSteady green The computer is in a normal operating state Front-panel doorBack View Appropriate connectorCard slots CardsConnector Line-in connector AttachedReliable operation Network activity light Removing the Computer Cover Security cable slot Cover release latch Computer cover Inside View of Your Computer Password jumper Internal speaker Processor connector CPUPower Processor fan ConnectorDDR2 Memory Overview MemoryInstalling Memory Addressing Memory With 4-GB ConfigurationsNotch Memory module Cutouts Crossbar Securing clips ConnectorRemoving Memory CardsInstalling a PCI Express Card X16 card X1 card PCI ExpressX16 card slot Retention arm tab Edge connector Securing slot Card connector Securing tabSeated Card not fully seated Card fully BracketRemoving a PCI Express Card Retention arm PCI Express card Edge connector Card connectorConnecting Drive Cables DrivesCD/DVD drive Hard drive Power Cable Connector Drive Interface ConnectorsConnecting and Disconnecting Drive Cables Serial ATA Connector Interface cable Interface connectorHard Drive Power cable Removing a Hard DriveTabs Hard drive Tabs Drive Drive bracket Installing a Hard DriveRemoving a CD/DVD Drive CD/DVD DriveCD/DVD drive Drive release latch Unpack the drive and prepare it for installation Installing a CD/DVD DriveMedia Card Reader Removing a Media Card Reader Interface cable Removing and Installing PartsMedia Card Reader Drive release latch Installing a Media Card ReaderInterface cable Removing and Installing Parts Removing a Floppy Drive Floppy Drive OptionalFloppy drive Drive release latch Disconnect the interface cable from the system board seeInstalling a Floppy Drive Removing and Installing Parts Modem Pull tab Removing and Installing PartsReplacing the Modem Screws Modem cableReplacing the External Modem Connector Screw BatteryBattery positive side Replacing the BatteryReplacing the Computer Cover Removing and Installing Parts Specifications NIC One PCI Express lane Connector Connector size PinsFloppy connector Video Hole D-SUB connectorProcessor power Serial ATAProblems on Controls and Lights Power control Push button Power lightAn explanation of the diagnostic light codes StateOverview System SetupEntering System Setup System Setup Screens100 101 System Setup Options Ahci or ATA mode102 103 104 Password optionTimes Monday through FridayOption Settings Boot SequenceChanging Boot Sequence for the Current Boot 105106 Changing Boot Sequence for Future Boots107 Clearing Forgotten PasswordsCleaning Your Computer Clearing Cmos SettingsComputer, Keyboard, and Monitor 108CDs and DVDs MouseDell Technical Support Policy U.S. Only Definition of Dell-Installed Software and PeripheralsFCC Notices U.S. Only Definition of Third-Party Software and Peripherals111 Contacting DellToll-free 112Antigua and Barbuda Argentina Buenos Aires113 114 Chile Santiago 115China Xiamen 592 818116 117 118 119 120 121 122 123 124 125 126 127 128 Index 129Network Setup Wizard 131 Compatibility, 35 restore to previous operatingWizard Booting to devices Video Problems Volume Adjusting 132Hardware Troubleshooter Help and Support Center
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