Contents
W . d e l l . c o m s u p p o r t . d e l l . c o m
September TD649
Contents
Solving Problems
Resolving Software and Hardware Incompatibilities
Using Microsoft Windows XP System Restore
Addressing Memory With 4-GB Configurations
Connecting and Disconnecting Drive Cables
Replacing the External Modem Connector
107
100
102
105
Contents
What Are You Looking For? Find it Here Warranty information
Finding Information
Finding Information
Updates
Use the Service Tag to
When you use
Order status, warranty, and repair information
Click the topic that describes your problem
Click the arrow icon
Follow the instructions on the screen
Finding Information
Setting Up a Printer
Setting Up and Using Your Computer
Printer Cable
Using a Media Card Reader Optional
Connecting a USB Printer
USB connector on computer USB printer cable
Connecting a TV Optional
Network adapter connector on computer
Setting Up a Home and Office Network
Changing the Display Settings
Connecting to a Network Adapter
Click Checklist for creating a network
Connecting to the Internet
Network Setup Wizard
Setting Up Your Internet Connection
Playing a CD or DVD
Click Connect to the Internet
If you have a CD, click Use the CD I got from an ISP
Setting Up and Using Your Computer
CD player includes the following basic buttons
Copying CDs and DVDs
Adjusting the Volume
Adjusting the Picture
How to Copy a CD or DVD
Media Type Read Write Rewritable
Using Blank CDs and DVDs
Helpful Tips
Power Management
Standby Mode
Hibernate Mode
Power Schemes Tab
Power Options Properties
Hibernate Tab
Using Intel Viiv Quick Resume Technology Optional
Understanding Intel Viiv Technology Optional
Advanced Tab
Enabling the QRT Feature in System Setup
Enabling the QRT feature in the Operating system
Hyper-Threading
Click Hardware and click Device Manager
Solving Problems
Troubleshooting Tips
Battery Problems
Drive Problems
Problems writing to a CD/DVD-RW drive
CD and DVD drive problems
Hard drive problems
Mail, Modem, and Internet Problems
Error Messages
Ieee 1394 Device Problems
Media Card Reader Problems
Keyboard Problems
Lockups and Software Problems
Computer does not start up
Program is designed for an earlier Windows operating system
Computer stops responding
Program stops responding
Program crashes repeatedly
Other software problems
Memory Problems
Mouse Problems
Simultaneously press CtrlEsc to display the Start menu
Computer Start the computer
Power Problems
Network Problems
Printer Problems
Scanner Problems
No sound from speakers
Sound and Speaker Problems
Video and Monitor Problems
No sound from headphones
If the screen is blank
If the screen is difficult to read
Solving Problems
Light Pattern Problem Description Suggested Resolution
Diagnostic Lights
Normally, reinstall an additional
Remove the card, reinstall it see
If the problem still exists, install a
Modules installed, remove
Screen identifying a problem with a
Press the power button
Remote control
If there is an error message on your
Option Function
Dell Diagnostics
When to Use the Dell Diagnostics
Dell Diagnostics Main Menu
What Is a Driver?
Drivers
Tab Function
Windows XP
Reinstalling Drivers
Using Windows XP Device Driver Rollback
Manually Reinstalling Drivers
Using Microsoft Windows XP System Restore
Resolving Software and Hardware Incompatibilities
Restoring Your Operating System
Restoring the Computer to an Earlier Operating State
Creating a Restore Point
Undoing the Last System Restore
Enabling System Restore
Using Dell PC Restore by Symantec
Removing Dell PC Restore
Turning Off Your Computer
Removing and Installing Parts
Before You Begin
Recommended Tools
Removing and Installing Parts
Button
Front and Back View of the Computer
Front View
CD/DVD drive eject
Front-panel door
Remain connected, such as printers and keyboards
No light The computer is turned off
Steady green The computer is in a normal operating state
Cards
Appropriate connector
Back View
Card slots
Connector Line-in connector
Attached
Reliable operation Network activity light
Removing the Computer Cover
Security cable slot Cover release latch Computer cover
Inside View of Your Computer
Processor fan Connector
Internal speaker Processor connector CPU
Password jumper
Power
DDR2 Memory Overview
Memory
Installing Memory
Addressing Memory With 4-GB Configurations
Notch Memory module Cutouts Crossbar
Securing clips Connector
Removing Memory
Cards
Installing a PCI Express Card
X16 card X1 card PCI Express
X16 card slot
Retention arm tab
Edge connector Securing slot Card connector Securing tab
Seated
Card not fully seated Card fully Bracket
Removing a PCI Express Card
Retention arm PCI Express card Edge connector Card connector
Connecting Drive Cables
Drives
CD/DVD drive Hard drive
Serial ATA Connector Interface cable Interface connector
Drive Interface Connectors
Power Cable Connector
Connecting and Disconnecting Drive Cables
Hard Drive
Power cable
Removing a Hard Drive
Tabs Hard drive
Tabs Drive Drive bracket
Installing a Hard Drive
Removing a CD/DVD Drive
CD/DVD Drive
CD/DVD drive Drive release latch
Unpack the drive and prepare it for installation
Installing a CD/DVD Drive
Media Card Reader
Removing a Media Card Reader
Interface cable Removing and Installing Parts
Media Card Reader Drive release latch
Installing a Media Card Reader
Interface cable Removing and Installing Parts
Removing a Floppy Drive
Floppy Drive Optional
Floppy drive Drive release latch
Disconnect the interface cable from the system board see
Installing a Floppy Drive
Removing and Installing Parts
Screws Modem cable
Pull tab Removing and Installing Parts
Modem
Replacing the Modem
Replacing the External Modem Connector
Screw
Battery
Battery positive side
Replacing the Battery
Replacing the Computer Cover
Removing and Installing Parts
Specifications
NIC
One PCI Express lane Connector Connector size Pins
Serial ATA
Video Hole D-SUB connector
Floppy connector
Processor power
State
Controls and Lights Power control Push button Power light
Problems on
An explanation of the diagnostic light codes
Overview
System Setup
Entering System Setup
System Setup Screens
100
101
System Setup Options
Ahci or ATA mode
102
103
Monday through Friday
Password option
104
Times
105
Boot Sequence
Option Settings
Changing Boot Sequence for the Current Boot
106
Changing Boot Sequence for Future Boots
107
Clearing Forgotten Passwords
108
Clearing Cmos Settings
Cleaning Your Computer
Computer, Keyboard, and Monitor
CDs and DVDs
Mouse
Definition of Third-Party Software and Peripherals
Definition of Dell-Installed Software and Peripherals
Dell Technical Support Policy U.S. Only
FCC Notices U.S. Only
111
Contacting Dell
Argentina Buenos Aires
112
Toll-free
Antigua and Barbuda
113
114
592 818
115
Chile Santiago
China Xiamen
116
117
118
119
120
121
122
123
124
125
126
127
128
Index
129
Network Setup Wizard
131
Compatibility, 35 restore to previous operating
Help and Support Center
Booting to devices Video Problems Volume Adjusting 132
Wizard
Hardware Troubleshooter