Dell 200 If the computer has a graphics card, Remove the card, reinstall it see, Computer, See

Page 46

Light Pattern

Problem Description

Suggested Resolution

 

 

 

 

A possible graphics card failure has

• If the computer has a graphics card,

 

occurred.

remove the card, reinstall it (see

 

 

page 68), and then restart the

 

 

computer.

 

 

• If the problem still exists, install a

 

 

graphics card that you know works and

 

 

restart the computer.

 

 

• If the problem persists or the computer

 

 

has integrated graphics, contact Dell

 

 

(see page 111).

 

 

 

 

A possible floppy or hard drive failure has

Reseat all power and data cables and

 

occurred.

restart the computer.

A possible USB failure has occurred.

Reinstall all USB devices, check cable connections, and then restart the computer.

No memory modules are detected.

• If you have two or more memory

 

modules installed, remove the

 

modules, reinstall one module (see

 

page 66), and then restart the

 

computer. If the computer starts

 

normally, reinstall an additional

 

module. Continue until you have

 

identified a faulty module or

 

reinstalled all modules without error.

 

• If available, install properly working

 

memory of the same type into your

 

computer (see page 65).

 

• If the problem persists, contact Dell

 

(see page 111).

 

 

Memory modules are detected, but a

• Ensure that no special memory

memory configuration or compatibility

module/memory connector placement

error exists.

requirements exist (see page 65).

 

• Verify that the memory modules that

 

you are installing are compatible with

 

your computer (see page 65).

 

• If the problem persists, contact Dell

 

(see page 111).

46

Troubleshooting Tools

Image 46
Contents W . d e l l . c o m s u p p o r t . d e l l . c o m September TD649 Contents Solving Problems Using Microsoft Windows XP System Restore Resolving Software and Hardware IncompatibilitiesConnecting and Disconnecting Drive Cables Addressing Memory With 4-GB ConfigurationsReplacing the External Modem Connector 105 100102 107Contents Finding Information What Are You Looking For? Find it Here Warranty informationFinding Information Order status, warranty, and repair information Use the Service Tag toWhen you use UpdatesClick the arrow icon Click the topic that describes your problemFollow the instructions on the screen Finding Information Setting Up and Using Your Computer Setting Up a PrinterPrinter Cable Connecting a USB Printer Using a Media Card Reader OptionalUSB connector on computer USB printer cable Connecting a TV Optional Connecting to a Network Adapter Setting Up a Home and Office NetworkChanging the Display Settings Network adapter connector on computerSetting Up Your Internet Connection Connecting to the InternetNetwork Setup Wizard Click Checklist for creating a networkClick Connect to the Internet Playing a CD or DVDIf you have a CD, click Use the CD I got from an ISP Setting Up and Using Your Computer CD player includes the following basic buttons How to Copy a CD or DVD Adjusting the VolumeAdjusting the Picture Copying CDs and DVDsUsing Blank CDs and DVDs Media Type Read Write RewritableHelpful Tips Standby Mode Power ManagementHibernate Mode Power Options Properties Power Schemes TabAdvanced Tab Using Intel Viiv Quick Resume Technology OptionalUnderstanding Intel Viiv Technology Optional Hibernate TabEnabling the QRT feature in the Operating system Enabling the QRT Feature in System SetupHyper-Threading Click Hardware and click Device Manager Drive Problems Troubleshooting TipsBattery Problems Solving ProblemsCD and DVD drive problems Problems writing to a CD/DVD-RW driveMail, Modem, and Internet Problems Hard drive problemsError Messages Media Card Reader Problems Ieee 1394 Device ProblemsLockups and Software Problems Keyboard ProblemsComputer does not start up Program crashes repeatedly Computer stops respondingProgram stops responding Program is designed for an earlier Windows operating systemMemory Problems Other software problemsSimultaneously press CtrlEsc to display the Start menu Mouse ProblemsComputer Start the computer Network Problems Power ProblemsPrinter Problems Scanner Problems Sound and Speaker Problems No sound from speakersNo sound from headphones Video and Monitor ProblemsIf the screen is blank If the screen is difficult to read Solving Problems Diagnostic Lights Light Pattern Problem Description Suggested ResolutionModules installed, remove Remove the card, reinstall it seeIf the problem still exists, install a Normally, reinstall an additionalIf there is an error message on your Press the power buttonRemote control Screen identifying a problem with aDell Diagnostics Main Menu Dell DiagnosticsWhen to Use the Dell Diagnostics Option FunctionDrivers What Is a Driver?Tab Function Manually Reinstalling Drivers Reinstalling DriversUsing Windows XP Device Driver Rollback Windows XPResolving Software and Hardware Incompatibilities Using Microsoft Windows XP System RestoreRestoring Your Operating System Creating a Restore Point Restoring the Computer to an Earlier Operating StateEnabling System Restore Undoing the Last System RestoreUsing Dell PC Restore by Symantec Removing Dell PC Restore Recommended Tools Removing and Installing PartsBefore You Begin Turning Off Your ComputerRemoving and Installing Parts CD/DVD drive eject Front and Back View of the ComputerFront View ButtonSteady green The computer is in a normal operating state Remain connected, such as printers and keyboardsNo light The computer is turned off Front-panel doorCard slots Appropriate connectorBack View CardsAttached Connector Line-in connectorReliable operation Network activity light Removing the Computer Cover Security cable slot Cover release latch Computer cover Inside View of Your Computer Power Internal speaker Processor connector CPUPassword jumper Processor fan ConnectorMemory DDR2 Memory OverviewAddressing Memory With 4-GB Configurations Installing MemorySecuring clips Connector Notch Memory module Cutouts CrossbarCards Removing MemoryX16 card X1 card PCI Express Installing a PCI Express CardX16 card slot Edge connector Securing slot Card connector Securing tab Retention arm tabCard not fully seated Card fully Bracket SeatedRetention arm PCI Express card Edge connector Card connector Removing a PCI Express CardDrives Connecting Drive CablesCD/DVD drive Hard drive Connecting and Disconnecting Drive Cables Drive Interface ConnectorsPower Cable Connector Serial ATA Connector Interface cable Interface connectorHard Drive Removing a Hard Drive Power cableTabs Hard drive Installing a Hard Drive Tabs Drive Drive bracketCD/DVD Drive Removing a CD/DVD DriveCD/DVD drive Drive release latch Installing a CD/DVD Drive Unpack the drive and prepare it for installationMedia Card Reader Interface cable Removing and Installing Parts Removing a Media Card ReaderInstalling a Media Card Reader Media Card Reader Drive release latchInterface cable Removing and Installing Parts Floppy Drive Optional Removing a Floppy DriveDisconnect the interface cable from the system board see Floppy drive Drive release latchInstalling a Floppy Drive Removing and Installing Parts Replacing the Modem Pull tab Removing and Installing PartsModem Screws Modem cableReplacing the External Modem Connector Battery ScrewReplacing the Battery Battery positive sideReplacing the Computer Cover Removing and Installing Parts Specifications One PCI Express lane Connector Connector size Pins NICProcessor power Video Hole D-SUB connectorFloppy connector Serial ATAAn explanation of the diagnostic light codes Controls and Lights Power control Push button Power lightProblems on StateSystem Setup OverviewSystem Setup Screens Entering System Setup100 101 Ahci or ATA mode System Setup Options102 103 Times Password option104 Monday through FridayChanging Boot Sequence for the Current Boot Boot SequenceOption Settings 105Changing Boot Sequence for Future Boots 106Clearing Forgotten Passwords 107Computer, Keyboard, and Monitor Clearing Cmos SettingsCleaning Your Computer 108Mouse CDs and DVDsFCC Notices U.S. Only Definition of Dell-Installed Software and PeripheralsDell Technical Support Policy U.S. Only Definition of Third-Party Software and PeripheralsContacting Dell 111Antigua and Barbuda 112Toll-free Argentina Buenos Aires113 114 China Xiamen 115Chile Santiago 592 818116 117 118 119 120 121 122 123 124 125 126 127 128 129 IndexNetwork Setup Wizard Compatibility, 35 restore to previous operating 131Hardware Troubleshooter Booting to devices Video Problems Volume Adjusting 132Wizard Help and Support Center
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