Dell 530 manual Solving Problems

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w w w . d e l l . c o m s u p p o r t . d e l l . c o m

•If you hear an unfamiliar scraping or grinding sound when a drive is accessed, there could be a hardware malfunction. Contact Dell for technical assistance.

•When you turn on the computer, you can hear drive activity during the boot routine. If your computer does not boot, contact Dell for technical assistance.

•If you are trying to copy data to the diskette, ensure that it is not write- protected.

•Try a different diskette in the drive. If the new diskette works, the original one may be defective.

•Test the diskette drive access light by using one of the following methods:

–Using MS-DOS®, insert a diskette into the drive, type dir a: at the prompt, and press <Enter>.

–Using Microsoft Windows, insert a diskette into the drive, open My Computer from the desktop, and double-click the diskette drive icon.

•Check the settings in system setup.

•Clean the drive using a commercially available cleaning kit.

NOTICE: Do not attempt to clean drive heads with a swab. You may accidentally misalign the heads, rendering the drive inoperable.

If the problem still exists after you complete the basic checks, fill out the Diagnostics Checklist as you perform the following steps.

CAUTION: Before you perform this procedure, see "Safety First— For You and Your Computer."

NOTICE: Before disconnecting a device from the computer, wait 10 to 20 seconds after disconnecting the computer from its electrical outlet. Before removing a component from the system board, verify that the standby power light on the system board has turned off. To locate this light, see "System Board Components" or the interior service label.

1Run the Diskette device group in the Dell Diagnostics.

Did any of the tests fail?

Yes. Contact Dell for technical assistance.

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Solving Problems

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Contents USER’S Guide Support.dell.comAbbreviations, Acronyms, and Definitions Contents Installing and Configuring Software Security Cable Slot and Padlock Ring107 Computer Memory Installation GuidelinesInstalling a CD, Zip, or Other Externally Accessible Drive 109138 Serial or Parallel Device Problems 148When to Use the Dell Diagnostics 175 139192 Returning Items for Warranty Repair or Credit 213190 193241 234EN 55022 Compliance Czech Republic Only 235 243Safety Information When Working Inside Your Computer Safety First-For You and Your ComputerSafety Information Safety Information Protecting Against Electrostatic Discharge Ergonomic Computing Habits Safety Information About Your Computer Resource Contents Using the Resource Finding Information and AssistanceResource Contents Using the Resource User’s GuidesGo to http//support.dell.com Go to http//premiersupport.dell.comFront View of Your Computer Controls and lights Connecting devicesFr o n t V i e w o f t h e C o m p u t e r Diskette-drive Power button Power light Externally Hard-drive access lightDiagnostic lights Controls and Lights E n i n g t h e D r i v e D o o rConnecting Devices Po w e r B u t t o n Fu n c t i o n sUSB Connectors Ieee 1394 FireWire ConnectorSpeaker/Headphone Jack Back View of Your Computer C k Pa n e l Fe a t u r e sParallel Port Connector Serial Port ConnectorsAudio Connectors PS/2 Keyboard Connector PS/2 Mouse ConnectorNetwork Adapter Network Connection Requirements Inside Your Computer System cables System board components Front panel componentsS i d e t h e C o m p u t e r Interior service labelSystem Cables Front panel Brace Cable retainerBootable Eide and/or Microprocessor Fan AccessibleS t e m C a b l i n g System Board Components S t e m B o a r d C o m p o n e n t s System Board Labels Connector or Component LabelS t e m B o a r d L a b e l s Front Panel Components Front panel audio connectorPort 2 USB connectors S t e m B o a r d L a b e l s c o n t in u e dFront Panel Labels Connector LabelFr o n t Pa n e l L a b e l s About Your Computer Advanced Features Ieee 1394 FireWire Power Management Dell System UtilitiesEntering System Setup System SettingsAdvanced Features System Setup Screens System Setup Navigation KeysS t e m S e t u p N a v i g a t i o n Ke y s Changing the Boot SequenceKeysAction Network interface controller Boot sequence Remote wake up Network OperationsNetwork Interface Controller Boot SequenceNetwork Configurations Remote Wake UpIeee PS/2 mouse Integrated DevicesT w o r k O p t i o n S e t t i n g s Dell OpenManage IT Assistant ManageabilityDell OpenManage Client Instrumentation Downloading Systems Management Utilities Click Downloads for Your DellSecurity Enter system setupChassis Intrusion Detection Security Cable Slot and Padlock Ring System password Setup password Password ProtectionSystem Password Assigning a System PasswordUsing Your System Password Screen when Password Status is set to UnlockedDeleting or Changing an Existing System Password Setup Password Assigning a Setup PasswordDeleting or Changing an Existing Setup Password Operating Your Computer With a Setup Password EnabledDisabling System and Setup Passwords Open the computer cover Close the computer coverAdvanced Features S t e m B o a r d J u m p e r s Jumper SettingsJumper Setting Description S t e m B o a r d J u m p e r S e t t i n g sInstalling and Configuring Software Installing a Tapi Device TapiInstalling a Tapi Sound Card Lay the computer down on its right side Ieee 1394 FireWire Power Management Po w e r M a n a g e m e n t Sleep State Wake-Up Methods Windows Windows NTAutoShutdown Auto Power OnDell System Utilities Asset TagAdvanced Features Removing and Installing Parts Computer BatteryOpening the Computer Cover Removing and Installing PartsComputer Cover Opening the computer cover Closing the computer coverE n i n g t h e C o m p u t e r C o v e r Closing the Computer CoverCover release latch Security cable slot O s i n g t h e C o m p u t e r C o v e r Interior service label Removing and Installing Parts Interior Service LabelT e r i o r S e r v i c e L a b e l Computer Memory S t e m B o a r d M e m o r y C o m p o n e n t s Socket Removing and Installing PartsM o r y M o d u l e L a b e l Suspend-to-RAM STR lightSystem Board Installation Computer Memory Installation GuidelinesM o r y R i s e r B o a r d C o m p o n e n t s Riser Board Installation Addressing Memory with 4-GB Configurations APICsTotal Memory Socket Sample ConfigurationsTotal Memory Riser Board a Riser Board B Socket Upgrading Computer Memory Close the computer cover Removing a Memory Module Securing clips Memory socket Removing and Installing PartsRe m o v i n g a M e m o r y M o d u l e Removing Memory Riser Boards Installing a Memory ModuleInstall i n g a M e m o r y M o d u l e Remove the microprocessor airflow shroudRemoving and Installing Parts Re m o v i n g M e m o r y R i s e r B o a r d s Memory riser board a Memory riser board B System boardInstalling Memory Riser Boards Install i n g M e m o r y R i s e r B o a r d s Disk Drives and Media I v e Ty p e s Installing a CD, Zip, or Other Externally Accessible Drive Removing and Installing Parts Re m o v i n g t h e D i s k e t t e D r i v e Drive Removing and Installing Parts Install i n g t h e D i s k e t t e D r i v e Removing and Installing Parts Removing and Installing Parts Diskette system board connector Close the computer cover Installing a Hard Drive Re m o v i n g a H a r d D r i v e Drive Bracket rails Screws Install i n g a H a r d D r i v e 100 Removing and Installing Parts Removing and Installing Parts 101 T a c h i n g C a b l e s f o r a H a r d D r i v e102 Removing and Installing Parts Removing and Installing Parts 103 Eide Device Installation GuidelinesJumper Settings General GuidelinesEide Cables Scsi Device Installation Guidelines104 Removing and Installing Parts Scsi ID NumbersDevice Termination Fault S C S I I D S e t t i n g sRemoving and Installing Parts 105 System Board Controller Controller Card Device106 Removing and Installing Parts Scsi CablesRemoving and Installing Parts 107 Installing an expansion card Removing an expansion cardExpansion Cards P a n s i o n C a r d Ty p e s 32-bit 33 MHz AGP connector PCI connector 64-bit 66 MHz Installing an Expansion CardRemoving and Installing Parts 109 110 Removing and Installing Parts Card retention arm Card bracketRemoving and Installing Parts 111 112 Removing and Installing Parts Install i n g a n E x p a n s i o n C a r dCard retention arm Removing and Installing Parts 113 Removing an Expansion Card114 Removing and Installing Parts Microprocessor Airflow Shroud Removing and Installing Parts 115Removing the Microprocessor Airflow Shroud 116 Removing and Installing Parts Installing the Microprocessor Airflow ShroudAirflow shroud Top anchor tabs Bottom anchor tabs Removing and Installing Parts 117 118 Removing and Installing Parts Installation GuidelinesInstallation guidelines Upgrading the microprocessors MicroprocessorRemoving and Installing Parts 119 120 Removing and Installing Parts Re m o v i n g t h e M i c r o p r o c e s s o r Removing and Installing Parts 121Microprocessor Microprocessor socket Socket lever Install i n g t h e M i c r o p r o c e s s o r 122 Removing and Installing PartsInstall the airflow shroud Close the computer cover Removing and Installing Parts 123Removing a VRM Removing a VRM Installing a VRM124 Removing and Installing Parts Remove the airflow shroudRemoving and Installing Parts 125 Installing a VRMVRM connector Re m o v i n g a V R M126 Removing and Installing Parts Computer Battery Removing and Installing Parts 127Battery Battery socket Install i n g t h e C o m p u t e r B a t t e r y128 Removing and Installing Parts Removing and Installing Parts 129 Removing and Installing Parts Technical Specifications System Information 132 Technical SpecificationsMemory VideoAudio Technical Specifications 133Expansion Bus Ports 134 Technical SpecificationsKey Combinations Controls and Lights PowerTechnical Specifications 135 Physical136 Technical Specifications EnvironmentalSolving Problems 138 Solving Problems Finding SolutionsProblem Action L v i n g P r o b l e m sSolving Problems 139 Power ProblemsPower Light Cause Po w e r L i g h t codes140 Solving Problems Po w e r L i g h t codes c o n t in u e dSolving Problems 141 Monitor ProblemsMonitor Power Light Cause N i t o r L i g h t codes142 Solving Problems Check the monitor power light Video ProblemsSolving Problems 143 144 Solving Problems Sound and Speaker Problems Solving Problems 145146 Solving Problems Perform the procedure in Serial or Parallel Device Problems Printer ProblemsSolving Problems 147 Serial or Parallel Device Problems 148 Solving ProblemsSolving Problems 149 Mouse Problems 150 Solving ProblemsSolving Problems 151 Keyboard Problems 152 Solving ProblemsDiskette Drive Problems Solving Problems 153154 Solving Problems Hard Drive Problems Solving Problems 155156 Solving Problems Solving Problems 157 Battery Problems 158 Solving ProblemsReplace the battery Expansion-Card ProblemsSolving Problems 159 160 Solving Problems Solving Problems 161 Network Problems 162 Solving ProblemsSolving Problems 163 Recover From a Program That Is Not RespondingRestart a Computer That Is Not Responding 164 Solving Problems Repair a Wet ComputerSolving Problems 165 Repair a Dropped or Damaged Computer166 Solving Problems Hardware ConflictsSystem Memory Problems Solving Problems 167168 Solving Problems Microprocessor Problems Solving Problems 169170 Solving Problems Remove and install the VRMs Close the computer cover System Board ProblemsSolving Problems 171 Open the computer cover Perform the procedure in Reset Corrupted Bios Settings Reset Corrupted Bios SettingsSolving Problems 173 174 Solving Problems Features Dell DiagnosticsWhen to Use the Dell Diagnostics Solving Problems 175Running the Dell Diagnostics Before You Start Testing176 Solving Problems Option 1 Start/Continue Windows NT Installation Solving Problems 177Option 5 Network Adapter Diagnostics/Configuration 178 Solving ProblemsSolving Problems 179 L l D i a g n o s t i c s M a i n M e n u180 Solving Problems Advanced TestingV a n c e d Te s t i n g S c r e e n V a n c e d Te s t i n g H e l p C a t e g o r i e s Advanced Testing Help MenuSolving Problems 181 Help Option DescriptionMessages and Codes 182 Solving ProblemsSystem Messages S t e m M e s s a g e s Solving Problems 183Message Cause Action 184 Solving Problems OS Install Mode optionS t e m M e s s a g e s c o n t in u e d System Board Problems Solving Problems 185Drive Problems 186 Solving ProblemsSolving Problems 187 Again, see System Memory Problems 188 Solving ProblemsSolving Problems 189 190 Solving Problems System Beep CodesS t e m B e e p codes Solving Problems 191Code Cause Action 192 Solving Problems S t e m B e e p codes c o n t in u e dSystem lights Diagnostic lights Diagnostics MessagesDiagnostic Lights System Lights194 Solving Problems S t e m L i g h t codes c o n t in u e dA g n o s t i c L i g h t codes B e f o r e P O S T Diagnostic LightsSolving Problems 195 Light Pattern Cause ActionPower Management 196 Solving ProblemsSolving Problems 197 198 Solving Problems A g n o s t i c L i g h t codes D u r i n g P O S TSolving Problems 199 Snmp Platform Event TrapsM P P l a t f o r m E v e n t Tr a p s 200 Solving ProblemsDescription Code Software Problems Solving Problems 201202 Solving Problems Solving Problems 203 Input ErrorsError Messages Operating System CompatibilityMemory-Resident Programs 204 Solving ProblemsDevice Drivers Program ConflictsMemory Address Conflicts Fault I R Q a s s i g n m e n t sSolving Problems 205 Interrupt Assignment ConflictsFault I R Q a s s i g n m e n t s c o n t in u e d Bios Recovery Utility206 Solving Problems Solving Problems 207 Solving Problems Getting Help Help Overview Dell Contact NumbersTechnical Assistance Run the Dell DiagnosticsHelp Overview Help ToolsWorld Wide Web Getting Help 211Technical Support Service AutoTech ServiceTechFax Service Automated Order-Status SystemProblems With Your Order Getting Help 213Before You Call 214 Getting HelpDiagnostics Checklist Service tag bar code on the back of the computerAustria Vienna Dell Contact NumbersAustralia Sydney Website http//support.euro.dell.comBrunei Belgium BrusselsBrazil Canada North York, OntarioDenmark Horsholm China XiamenCzech Republic Prague Finland HelsinkiGermany Langen Home and Small BusinessCorporate Hong KongItaly Milan Home and Small Business Ireland Cherrywood220 Getting Help Website http//support.jp.dell.com Korea Seoul Japan KawasakiGetting Help 221 Macau Latin AmericaLuxembourg Malaysia PenangNew Zealand MexicoNetherlands Amsterdam Getting Help 223Portugal Norway LysakerPoland Warsaw Singapore SingaporeCountries South Africa JohannesburgSoutheast Asian and Pacific Spain Madrid Home and Small BusinessTaiwan Sweden Upplands VasbySwitzerland Geneva ThailandBracknell Getting Help 227A. Austin, Texas 228 Getting HelpAdditional Information Regulatory Notices 230 Additional InformationFCC Notices U.S. Only Additional Information 231Class a Class B 232 Additional InformationCE Notice European Union IC Notice Canada OnlyAdditional Information 233 Battery Disposal 234 Additional InformationVcci Notice Japan Only EN 55022 Compliance Czech Republic OnlyAdditional Information 235 C I C l a s s a I T E Re g u l a t o r y M a r k Class a ITEClass B ITE 236 Additional InformationC I C l a s s B I T E Re g u l a t o r y M a r k MIC Notice Republic of Korea OnlyClass a Device Additional Information 237C C l a s s a Re g u l a t o r y M a r k Polish Center for Testing and Certification NoticeClass B Device C C l a s s B Re g u l a t o r y M a r kWymagania Polskiego Centrum Badañ i Certyfikacji Additional Information 239Pozosta³e instrukcje bezpieczeñstwa 240 Additional InformationBsmi Notice Taiwan Only Additional Information 241Additional Information E R GY S TA R E m b l e m Energy Star ComplianceAdditional Information 243 Three-Year Limited Warranty U.S. Only Limited Warranty and Return Policy244 Additional Information Coverage During Years Two and Three Coverage During Year OneAdditional Information 245 General Provisions 246 Additional InformationThree-Year Limited Warranty Canada Only Additional Information 247248 Additional Information Additional Information 249 250 Additional Information Making a Claim GuaranteeExclusions Additional Information 251Limitation and Statutory Rights Dell Computer de Mexico SA de CVTotal Satisfaction Return Policy U.S. and Canada Only Additional Information 253Additional Information Ansi AcpiAGP APIAtapi BiosBTU CIM CD-RCD-RW CmosDAT CPUCrimm DCEDTE DramDrdram DVDFSB ESDFCC FTPIPX HtmlIDE IPX/SPXISO IRQISA LBAMBA LVDMIF Nvram MtbfNIC PBXPGA PCIPET PIORdram RAIDRAM RimmRtcrst SmbiosRTC ScsiTapi SramSTP TCP/IPUTP URLUSB VACZIF WOR270 Gl ossar y

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