Dell
530
manual
Getting Help, Help Overview Dell Contact Numbers
Specifications
Install
Error messages
Password
Connecting Devices
Warranty
Network Configurations
Solving Problems
Reset Corrupted Bios Settings
Diagnostic lights
Page 209
S E C T I O N 7
Getting Help
Help Overview
Dell Contact Numbers
w w w. d e l l . c o m s u p p o r t . d e l l . c o m
Page 208
Page 210
Image 209
Page 208
Page 210
Contents
Support.dell.com
USER’S Guide
Abbreviations, Acronyms, and Definitions
Contents
Security Cable Slot and Padlock Ring
Installing and Configuring Software
Installing a CD, Zip, or Other Externally Accessible Drive
Computer Memory Installation Guidelines
107
109
When to Use the Dell Diagnostics 175
Serial or Parallel Device Problems 148
138
139
190
Returning Items for Warranty Repair or Credit 213
192
193
EN 55022 Compliance Czech Republic Only 235
234
241
243
Safety Information
Safety Information
Safety First-For You and Your Computer
When Working Inside Your Computer
Safety Information
Protecting Against Electrostatic Discharge
Ergonomic Computing Habits
Safety Information
About Your Computer
Finding Information and Assistance
Resource Contents Using the Resource
User’s Guides
Resource Contents Using the Resource
Go to http//premiersupport.dell.com
Go to http//support.dell.com
Fr o n t V i e w o f t h e C o m p u t e r
Controls and lights Connecting devices
Front View of Your Computer
Diagnostic lights
Hard-drive access light
Diskette-drive Power button Power light Externally
E n i n g t h e D r i v e D o o r
Controls and Lights
Po w e r B u t t o n Fu n c t i o n s
Connecting Devices
Speaker/Headphone Jack
Ieee 1394 FireWire Connector
USB Connectors
C k Pa n e l Fe a t u r e s
Back View of Your Computer
Audio Connectors
Serial Port Connectors
Parallel Port Connector
Network Adapter
PS/2 Mouse Connector
PS/2 Keyboard Connector
Network Connection Requirements
System cables System board components Front panel components
Inside Your Computer
System Cables
Interior service label
S i d e t h e C o m p u t e r
Front panel Brace Cable retainer
S t e m C a b l i n g
Microprocessor Fan Accessible
Bootable Eide and/or
System Board Components
S t e m B o a r d C o m p o n e n t s
S t e m B o a r d L a b e l s
Connector or Component Label
System Board Labels
Port 2 USB connectors
Front panel audio connector
Front Panel Components
S t e m B o a r d L a b e l s c o n t in u e d
Fr o n t Pa n e l L a b e l s
Connector Label
Front Panel Labels
About Your Computer
Ieee 1394 FireWire Power Management Dell System Utilities
Advanced Features
Advanced Features
System Settings
Entering System Setup
System Setup Navigation Keys
System Setup Screens
KeysAction
Changing the Boot Sequence
S t e m S e t u p N a v i g a t i o n Ke y s
Network Operations
Network interface controller Boot sequence Remote wake up
Network Configurations
Boot Sequence
Network Interface Controller
Remote Wake Up
T w o r k O p t i o n S e t t i n g s
Integrated Devices
Ieee PS/2 mouse
Dell OpenManage Client Instrumentation
Manageability
Dell OpenManage IT Assistant
Click Downloads for Your Dell
Downloading Systems Management Utilities
Chassis Intrusion Detection
Enter system setup
Security
Security Cable Slot and Padlock Ring
System Password
Password Protection
System password Setup password
Assigning a System Password
Screen when Password Status is set to Unlocked
Using Your System Password
Deleting or Changing an Existing System Password
Assigning a Setup Password
Setup Password
Disabling System and Setup Passwords
Operating Your Computer With a Setup Password Enabled
Deleting or Changing an Existing Setup Password
Close the computer cover
Open the computer cover
Advanced Features
Jumper Setting Description
Jumper Settings
S t e m B o a r d J u m p e r s
S t e m B o a r d J u m p e r S e t t i n g s
Installing and Configuring Software
Tapi
Installing a Tapi Device
Installing a Tapi Sound Card
Lay the computer down on its right side
Ieee 1394 FireWire
Power Management
Sleep State Wake-Up Methods Windows Windows NT
Po w e r M a n a g e m e n t
Dell System Utilities
Auto Power On
AutoShutdown
Asset Tag
Advanced Features
Computer Battery
Removing and Installing Parts
Computer Cover
Removing and Installing Parts
Opening the Computer Cover
Opening the computer cover Closing the computer cover
Cover release latch Security cable slot
Closing the Computer Cover
E n i n g t h e C o m p u t e r C o v e r
O s i n g t h e C o m p u t e r C o v e r
T e r i o r S e r v i c e L a b e l
Interior Service Label
Interior service label Removing and Installing Parts
Computer Memory
M o r y M o d u l e L a b e l
Socket Removing and Installing Parts
S t e m B o a r d M e m o r y C o m p o n e n t s
Suspend-to-RAM STR light
M o r y R i s e r B o a r d C o m p o n e n t s
Computer Memory Installation Guidelines
System Board Installation
Riser Board Installation
APICs
Addressing Memory with 4-GB Configurations
Total Memory Riser Board a Riser Board B Socket
Sample Configurations
Total Memory Socket
Upgrading Computer Memory
Close the computer cover
Re m o v i n g a M e m o r y M o d u l e
Securing clips Memory socket Removing and Installing Parts
Removing a Memory Module
Install i n g a M e m o r y M o d u l e
Installing a Memory Module
Removing Memory Riser Boards
Remove the microprocessor airflow shroud
Removing and Installing Parts
Memory riser board a Memory riser board B System board
Re m o v i n g M e m o r y R i s e r B o a r d s
Installing Memory Riser Boards
Install i n g M e m o r y R i s e r B o a r d s
Disk Drives and Media
I v e Ty p e s
Installing a CD, Zip, or Other Externally Accessible Drive
Removing and Installing Parts
Re m o v i n g t h e D i s k e t t e D r i v e
Drive
Removing and Installing Parts
Install i n g t h e D i s k e t t e D r i v e
Removing and Installing Parts
Removing and Installing Parts
Diskette system board connector
Close the computer cover
Installing a Hard Drive
Re m o v i n g a H a r d D r i v e
Drive Bracket rails Screws
Install i n g a H a r d D r i v e
100 Removing and Installing Parts
T a c h i n g C a b l e s f o r a H a r d D r i v e
Removing and Installing Parts 101
102 Removing and Installing Parts
Jumper Settings
Eide Device Installation Guidelines
Removing and Installing Parts 103
General Guidelines
104 Removing and Installing Parts
Scsi Device Installation Guidelines
Eide Cables
Scsi ID Numbers
Removing and Installing Parts 105
Fault S C S I I D S e t t i n g s
Device Termination
System Board Controller Controller Card Device
Scsi Cables
106 Removing and Installing Parts
Expansion Cards
Installing an expansion card Removing an expansion card
Removing and Installing Parts 107
P a n s i o n C a r d Ty p e s
Removing and Installing Parts 109
Installing an Expansion Card
32-bit 33 MHz AGP connector PCI connector 64-bit 66 MHz
Card retention arm Card bracket
110 Removing and Installing Parts
Removing and Installing Parts 111
Card retention arm
Install i n g a n E x p a n s i o n C a r d
112 Removing and Installing Parts
Removing an Expansion Card
Removing and Installing Parts 113
114 Removing and Installing Parts
Removing the Microprocessor Airflow Shroud
Removing and Installing Parts 115
Microprocessor Airflow Shroud
Airflow shroud Top anchor tabs Bottom anchor tabs
Installing the Microprocessor Airflow Shroud
116 Removing and Installing Parts
Removing and Installing Parts 117
Installation guidelines Upgrading the microprocessors
Installation Guidelines
118 Removing and Installing Parts
Microprocessor
Removing and Installing Parts 119
120 Removing and Installing Parts
Microprocessor Microprocessor socket Socket lever
Removing and Installing Parts 121
Re m o v i n g t h e M i c r o p r o c e s s o r
122 Removing and Installing Parts
Install i n g t h e M i c r o p r o c e s s o r
Removing and Installing Parts 123
Install the airflow shroud Close the computer cover
124 Removing and Installing Parts
Removing a VRM Installing a VRM
Removing a VRM
Remove the airflow shroud
VRM connector
Installing a VRM
Removing and Installing Parts 125
Re m o v i n g a V R M
126 Removing and Installing Parts
Removing and Installing Parts 127
Computer Battery
128 Removing and Installing Parts
Install i n g t h e C o m p u t e r B a t t e r y
Battery Battery socket
Removing and Installing Parts 129
Removing and Installing Parts
Technical Specifications
Memory
132 Technical Specifications
System Information
Video
Expansion Bus
Technical Specifications 133
Audio
Key Combinations
134 Technical Specifications
Ports
Technical Specifications 135
Power
Controls and Lights
Physical
Environmental
136 Technical Specifications
Solving Problems
Problem Action
Finding Solutions
138 Solving Problems
L v i n g P r o b l e m s
Power Light Cause
Power Problems
Solving Problems 139
Po w e r L i g h t codes
Po w e r L i g h t codes c o n t in u e d
140 Solving Problems
Monitor Power Light Cause
Monitor Problems
Solving Problems 141
N i t o r L i g h t codes
142 Solving Problems
Solving Problems 143
Video Problems
Check the monitor power light
144 Solving Problems
Solving Problems 145
Sound and Speaker Problems
146 Solving Problems
Solving Problems 147
Printer Problems
Perform the procedure in Serial or Parallel Device Problems
148 Solving Problems
Serial or Parallel Device Problems
Solving Problems 149
150 Solving Problems
Mouse Problems
Solving Problems 151
152 Solving Problems
Keyboard Problems
Solving Problems 153
Diskette Drive Problems
154 Solving Problems
Solving Problems 155
Hard Drive Problems
156 Solving Problems
Solving Problems 157
158 Solving Problems
Battery Problems
Solving Problems 159
Expansion-Card Problems
Replace the battery
160 Solving Problems
Solving Problems 161
162 Solving Problems
Network Problems
Restart a Computer That Is Not Responding
Recover From a Program That Is Not Responding
Solving Problems 163
Repair a Wet Computer
164 Solving Problems
Repair a Dropped or Damaged Computer
Solving Problems 165
Hardware Conflicts
166 Solving Problems
Solving Problems 167
System Memory Problems
168 Solving Problems
Solving Problems 169
Microprocessor Problems
170 Solving Problems
Solving Problems 171
System Board Problems
Remove and install the VRMs Close the computer cover
Open the computer cover
Solving Problems 173
Reset Corrupted Bios Settings
Perform the procedure in Reset Corrupted Bios Settings
174 Solving Problems
When to Use the Dell Diagnostics
Dell Diagnostics
Features
Solving Problems 175
176 Solving Problems
Before You Start Testing
Running the Dell Diagnostics
Solving Problems 177
Option 1 Start/Continue Windows NT Installation
178 Solving Problems
Option 5 Network Adapter Diagnostics/Configuration
L l D i a g n o s t i c s M a i n M e n u
Solving Problems 179
V a n c e d Te s t i n g S c r e e n
Advanced Testing
180 Solving Problems
Solving Problems 181
Advanced Testing Help Menu
V a n c e d Te s t i n g H e l p C a t e g o r i e s
Help Option Description
System Messages
182 Solving Problems
Messages and Codes
Message Cause Action
Solving Problems 183
S t e m M e s s a g e s
S t e m M e s s a g e s c o n t in u e d
OS Install Mode option
184 Solving Problems
Solving Problems 185
System Board Problems
186 Solving Problems
Drive Problems
Solving Problems 187
188 Solving Problems
Again, see System Memory Problems
Solving Problems 189
System Beep Codes
190 Solving Problems
Code Cause Action
Solving Problems 191
S t e m B e e p codes
S t e m B e e p codes c o n t in u e d
192 Solving Problems
Diagnostic Lights
Diagnostics Messages
System lights Diagnostic lights
System Lights
S t e m L i g h t codes c o n t in u e d
194 Solving Problems
Solving Problems 195
Diagnostic Lights
A g n o s t i c L i g h t codes B e f o r e P O S T
Light Pattern Cause Action
196 Solving Problems
Power Management
Solving Problems 197
A g n o s t i c L i g h t codes D u r i n g P O S T
198 Solving Problems
Snmp Platform Event Traps
Solving Problems 199
Description Code
200 Solving Problems
M P P l a t f o r m E v e n t Tr a p s
Solving Problems 201
Software Problems
202 Solving Problems
Error Messages
Input Errors
Solving Problems 203
Operating System Compatibility
Device Drivers
204 Solving Problems
Memory-Resident Programs
Program Conflicts
Solving Problems 205
Fault I R Q a s s i g n m e n t s
Memory Address Conflicts
Interrupt Assignment Conflicts
206 Solving Problems
Bios Recovery Utility
Fault I R Q a s s i g n m e n t s c o n t in u e d
Solving Problems 207
Solving Problems
Help Overview Dell Contact Numbers
Getting Help
Help Overview
Run the Dell Diagnostics
Technical Assistance
Help Tools
Getting Help 211
World Wide Web
TechFax Service
AutoTech Service
Technical Support Service
Automated Order-Status System
Getting Help 213
Problems With Your Order
214 Getting Help
Before You Call
Service tag bar code on the back of the computer
Diagnostics Checklist
Australia Sydney
Dell Contact Numbers
Austria Vienna
Website http//support.euro.dell.com
Brazil
Belgium Brussels
Brunei
Canada North York, Ontario
Czech Republic Prague
China Xiamen
Denmark Horsholm
Finland Helsinki
Corporate
Home and Small Business
Germany Langen
Hong Kong
220 Getting Help
Ireland Cherrywood
Italy Milan Home and Small Business
Getting Help 221
Japan Kawasaki
Website http//support.jp.dell.com Korea Seoul
Luxembourg
Latin America
Macau
Malaysia Penang
Netherlands Amsterdam
Mexico
New Zealand
Getting Help 223
Poland Warsaw
Norway Lysaker
Portugal
Singapore Singapore
Southeast Asian and Pacific
South Africa Johannesburg
Countries
Spain Madrid Home and Small Business
Switzerland Geneva
Sweden Upplands Vasby
Taiwan
Thailand
Getting Help 227
Bracknell
228 Getting Help
A. Austin, Texas
Additional Information
230 Additional Information
Regulatory Notices
Additional Information 231
FCC Notices U.S. Only
232 Additional Information
Class a Class B
Additional Information 233
IC Notice Canada Only
CE Notice European Union
234 Additional Information
Battery Disposal
Additional Information 235
EN 55022 Compliance Czech Republic Only
Vcci Notice Japan Only
Class B ITE
Class a ITE
C I C l a s s a I T E Re g u l a t o r y M a r k
236 Additional Information
Class a Device
MIC Notice Republic of Korea Only
C I C l a s s B I T E Re g u l a t o r y M a r k
Additional Information 237
Class B Device
Polish Center for Testing and Certification Notice
C C l a s s a Re g u l a t o r y M a r k
C C l a s s B Re g u l a t o r y M a r k
Additional Information 239
Wymagania Polskiego Centrum Badañ i Certyfikacji
240 Additional Information
Pozosta³e instrukcje bezpieczeñstwa
Additional Information 241
Bsmi Notice Taiwan Only
Additional Information
Additional Information 243
Energy Star Compliance
E R GY S TA R E m b l e m
244 Additional Information
Limited Warranty and Return Policy
Three-Year Limited Warranty U.S. Only
Additional Information 245
Coverage During Year One
Coverage During Years Two and Three
246 Additional Information
General Provisions
Additional Information 247
Three-Year Limited Warranty Canada Only
248 Additional Information
Additional Information 249
250 Additional Information
Exclusions
Guarantee
Making a Claim
Additional Information 251
Dell Computer de Mexico SA de CV
Limitation and Statutory Rights
Additional Information 253
Total Satisfaction Return Policy U.S. and Canada Only
Additional Information
AGP
Acpi
Ansi
API
BTU
Bios
Atapi
CD-RW
CD-R
CIM
Cmos
Crimm
CPU
DAT
DCE
Drdram
Dram
DTE
DVD
FCC
ESD
FSB
FTP
IDE
Html
IPX
IPX/SPX
ISA
IRQ
ISO
LBA
MIF
LVD
MBA
NIC
Mtbf
Nvram
PBX
PET
PCI
PGA
PIO
RAM
RAID
Rdram
Rimm
RTC
Smbios
Rtcrst
Scsi
STP
Sram
Tapi
TCP/IP
USB
URL
UTP
VAC
270 Gl ossar y
WOR
ZIF
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