11Perform the procedure in "Keyboard Problems."
Is the computer working properly? Yes. The problem is resolved.
No. Go to step 12.
12Perform the procedure in "Reset Corrupted BIOS Settings."
Is the computer working properly? Yes. The problem is resolved.
No. Contact Dell for technical assistance.
Reset Corrupted BIOS Settings
If the computer cannot boot and you have exhausted all other troubleshooting options, perform the following steps.
CAUTION: Before you perform this procedure, see "Safety First— For You and Your Computer."
NOTICE: Before disconnecting a device from the computer, wait 10 to 20 seconds after disconnecting the computer from its electrical outlet. Before removing a component from the system board, verify that the standby power light on the system board has turned off. To locate this light, see "System Board Components" or the interior service label.
1Turn off the computer and devices, disconnect them from their electrical outlets, and wait 10 to 20 seconds.
2Lay the computer on its right side.
3Open the computer cover.
4Install a jumper plug on the RTCRST jumper pins and then remove it.
This resets the BIOS settings to the factory configuration.
See "Jumper Settings" to locate the
NOTE: If you do not have a spare jumper, you can use the PSWD jumper. However, ensure that you install the PSWD jumper back on the PSWD pins before you turn on the computer.
5Close the computer cover.
6Stand the computer upright.