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•If a system message indicated a problem with one or both of the microprocessors, the processor(s) may need to be replaced.
•If a system message indicated a problem with one or both of the VRMs, the VRM(s) may need to be replaced.
•Run the System Board Devices and Processor Cache test groups in the Dell Diagnostics.
•Reseat the microprocessors.
•Reseat the VRMs.
•Reconnect the cooling fan for each installed microprocessor.
•Restart the computer.
If the problem still exists after you complete the basic checks, fill out the Diagnostics Checklist as you perform the following steps.
CAUTION: Before you perform this procedure, see "Safety First— For You and Your Computer."
NOTICE: Before disconnecting a device from the computer, wait 10 to 20 seconds after disconnecting the computer from its electrical outlet. Before removing a component from the system board, verify that the standby power light on the system board has turned off. To locate this light, see "System Board Components" or the interior service label.
1Run the System Board Devices and Processor Cache test groups in the Dell Diagnostics.
Did any of the diagnostics tests fail?
Yes. Contact Dell for technical assistance. No. Go to the next question.
Do you have two microprocessors installed in the computer? Yes. Go to step 2.
No. Go to step 3.
2Enter system setup and ensure that values for Processor 0 and Processor 1 under the CPU Information option are identical.
Are the two microprocessors identical? Yes. Go to step 3.