Dell 530 manual System Memory Problems, Solving Problems 167

Page 167

Messages stating that the computer is not operating at maximum performance.

While running Microsoft Windows, the computer switches to Safe Mode.

Errors and crashes of applications for no apparent reason.

Nothing displays on the video monitor.

To resolve hardware conflicts:

Ensure that the conflict is not a software problem.

Remove any newly added hardware and contact the hardware manufacturer.

See your OS documentation.

System Memory Problems

During POST, the computer checks the computer's memory, determines the amount of installed memory, and then writes to and reads from the number of available bytes to ensure proper operation.

NOTE: If you installed up to 4 GB of memory but not all of it is available for use by the OS, see "Addressing Memory with 4-GB Configurations."

Basic Checks:

Check the diagnostic lights to see if the specific problem is identified.

If an insufficient memory message appears, save and close any open files and exit any open application programs not in use. Consider installing additional system memory.

Restart the computer.

Run the System Memory test group in the Dell Diagnostics.

If you have the optional memory riser boards installed, reseat the riser boards.

Reseat the memory modules in system board or riser board sockets.

If you are not using the optional memory riser boards, verify that all system board memory sockets contain a RIMM or CRIMM.

Solving Problems

167

Image 167
Contents Support.dell.com USER’S GuideAbbreviations, Acronyms, and Definitions Contents Security Cable Slot and Padlock Ring Installing and Configuring Software109 Computer Memory Installation GuidelinesInstalling a CD, Zip, or Other Externally Accessible Drive 107139 Serial or Parallel Device Problems 148When to Use the Dell Diagnostics 175 138193 Returning Items for Warranty Repair or Credit 213190 192243 234EN 55022 Compliance Czech Republic Only 235 241Safety Information Safety Information Safety First-For You and Your ComputerWhen Working Inside Your Computer Safety Information Protecting Against Electrostatic Discharge Ergonomic Computing Habits Safety Information About Your Computer Finding Information and Assistance Resource Contents Using the ResourceUser’s Guides Resource Contents Using the ResourceGo to http//premiersupport.dell.com Go to http//support.dell.comFr o n t V i e w o f t h e C o m p u t e r Controls and lights Connecting devicesFront View of Your Computer Diagnostic lights Hard-drive access lightDiskette-drive Power button Power light Externally E n i n g t h e D r i v e D o o r Controls and LightsPo w e r B u t t o n Fu n c t i o n s Connecting DevicesSpeaker/Headphone Jack Ieee 1394 FireWire ConnectorUSB Connectors C k Pa n e l Fe a t u r e s Back View of Your ComputerAudio Connectors Serial Port ConnectorsParallel Port Connector Network Adapter PS/2 Mouse ConnectorPS/2 Keyboard Connector Network Connection Requirements System cables System board components Front panel components Inside Your ComputerFront panel Brace Cable retainer Interior service labelSystem Cables S i d e t h e C o m p u t e rS t e m C a b l i n g Microprocessor Fan AccessibleBootable Eide and/or System Board Components S t e m B o a r d C o m p o n e n t s S t e m B o a r d L a b e l s Connector or Component LabelSystem Board Labels S t e m B o a r d L a b e l s c o n t in u e d Front panel audio connectorPort 2 USB connectors Front Panel ComponentsFr o n t Pa n e l L a b e l s Connector LabelFront Panel Labels About Your Computer Ieee 1394 FireWire Power Management Dell System Utilities Advanced FeaturesAdvanced Features System SettingsEntering System Setup System Setup Navigation Keys System Setup ScreensKeysAction Changing the Boot SequenceS t e m S e t u p N a v i g a t i o n Ke y s Network Operations Network interface controller Boot sequence Remote wake upRemote Wake Up Boot SequenceNetwork Configurations Network Interface ControllerT w o r k O p t i o n S e t t i n g s Integrated DevicesIeee PS/2 mouse Dell OpenManage Client Instrumentation ManageabilityDell OpenManage IT Assistant Click Downloads for Your Dell Downloading Systems Management UtilitiesChassis Intrusion Detection Enter system setupSecurity Security Cable Slot and Padlock Ring Assigning a System Password Password ProtectionSystem Password System password Setup passwordScreen when Password Status is set to Unlocked Using Your System PasswordDeleting or Changing an Existing System Password Assigning a Setup Password Setup PasswordDisabling System and Setup Passwords Operating Your Computer With a Setup Password EnabledDeleting or Changing an Existing Setup Password Close the computer cover Open the computer coverAdvanced Features S t e m B o a r d J u m p e r S e t t i n g s Jumper SettingsJumper Setting Description S t e m B o a r d J u m p e r sInstalling and Configuring Software Tapi Installing a Tapi DeviceInstalling a Tapi Sound Card Lay the computer down on its right side Ieee 1394 FireWire Power Management Sleep State Wake-Up Methods Windows Windows NT Po w e r M a n a g e m e n tAsset Tag Auto Power OnDell System Utilities AutoShutdownAdvanced Features Computer Battery Removing and Installing PartsOpening the computer cover Closing the computer cover Removing and Installing PartsComputer Cover Opening the Computer CoverCover release latch Security cable slot Closing the Computer CoverE n i n g t h e C o m p u t e r C o v e r O s i n g t h e C o m p u t e r C o v e r T e r i o r S e r v i c e L a b e l Interior Service LabelInterior service label Removing and Installing Parts Computer Memory Suspend-to-RAM STR light Socket Removing and Installing PartsM o r y M o d u l e L a b e l S t e m B o a r d M e m o r y C o m p o n e n t sM o r y R i s e r B o a r d C o m p o n e n t s Computer Memory Installation GuidelinesSystem Board Installation Riser Board Installation APICs Addressing Memory with 4-GB ConfigurationsTotal Memory Riser Board a Riser Board B Socket Sample ConfigurationsTotal Memory Socket Upgrading Computer Memory Close the computer cover Re m o v i n g a M e m o r y M o d u l e Securing clips Memory socket Removing and Installing PartsRemoving a Memory Module Remove the microprocessor airflow shroud Installing a Memory ModuleInstall i n g a M e m o r y M o d u l e Removing Memory Riser BoardsRemoving and Installing Parts Memory riser board a Memory riser board B System board Re m o v i n g M e m o r y R i s e r B o a r d sInstalling Memory Riser Boards Install i n g M e m o r y R i s e r B o a r d s Disk Drives and Media I v e Ty p e s Installing a CD, Zip, or Other Externally Accessible Drive Removing and Installing Parts Re m o v i n g t h e D i s k e t t e D r i v e Drive Removing and Installing Parts Install i n g t h e D i s k e t t e D r i v e Removing and Installing Parts Removing and Installing Parts Diskette system board connector Close the computer cover Installing a Hard Drive Re m o v i n g a H a r d D r i v e Drive Bracket rails Screws Install i n g a H a r d D r i v e 100 Removing and Installing Parts T a c h i n g C a b l e s f o r a H a r d D r i v e Removing and Installing Parts 101102 Removing and Installing Parts General Guidelines Eide Device Installation GuidelinesJumper Settings Removing and Installing Parts 103Scsi ID Numbers Scsi Device Installation Guidelines104 Removing and Installing Parts Eide CablesSystem Board Controller Controller Card Device Fault S C S I I D S e t t i n g sRemoving and Installing Parts 105 Device TerminationScsi Cables 106 Removing and Installing PartsExpansion Cards Installing an expansion card Removing an expansion cardRemoving and Installing Parts 107 P a n s i o n C a r d Ty p e s Removing and Installing Parts 109 Installing an Expansion Card32-bit 33 MHz AGP connector PCI connector 64-bit 66 MHz Card retention arm Card bracket 110 Removing and Installing PartsRemoving and Installing Parts 111 Card retention arm Install i n g a n E x p a n s i o n C a r d112 Removing and Installing Parts Removing an Expansion Card Removing and Installing Parts 113114 Removing and Installing Parts Removing the Microprocessor Airflow Shroud Removing and Installing Parts 115Microprocessor Airflow Shroud Airflow shroud Top anchor tabs Bottom anchor tabs Installing the Microprocessor Airflow Shroud116 Removing and Installing Parts Removing and Installing Parts 117 Microprocessor Installation GuidelinesInstallation guidelines Upgrading the microprocessors 118 Removing and Installing PartsRemoving and Installing Parts 119 120 Removing and Installing Parts Microprocessor Microprocessor socket Socket lever Removing and Installing Parts 121Re m o v i n g t h e M i c r o p r o c e s s o r 122 Removing and Installing Parts Install i n g t h e M i c r o p r o c e s s o rRemoving and Installing Parts 123 Install the airflow shroud Close the computer coverRemove the airflow shroud Removing a VRM Installing a VRM124 Removing and Installing Parts Removing a VRMRe m o v i n g a V R M Installing a VRMVRM connector Removing and Installing Parts 125126 Removing and Installing Parts Removing and Installing Parts 127 Computer Battery128 Removing and Installing Parts Install i n g t h e C o m p u t e r B a t t e r yBattery Battery socket Removing and Installing Parts 129 Removing and Installing Parts Technical Specifications Video 132 Technical SpecificationsMemory System InformationExpansion Bus Technical Specifications 133Audio Key Combinations 134 Technical SpecificationsPorts Physical PowerTechnical Specifications 135 Controls and LightsEnvironmental 136 Technical SpecificationsSolving Problems L v i n g P r o b l e m s Finding SolutionsProblem Action 138 Solving ProblemsPo w e r L i g h t codes Power ProblemsPower Light Cause Solving Problems 139Po w e r L i g h t codes c o n t in u e d 140 Solving ProblemsN i t o r L i g h t codes Monitor ProblemsMonitor Power Light Cause Solving Problems 141142 Solving Problems Solving Problems 143 Video ProblemsCheck the monitor power light 144 Solving Problems Solving Problems 145 Sound and Speaker Problems146 Solving Problems Solving Problems 147 Printer ProblemsPerform the procedure in Serial or Parallel Device Problems 148 Solving Problems Serial or Parallel Device ProblemsSolving Problems 149 150 Solving Problems Mouse ProblemsSolving Problems 151 152 Solving Problems Keyboard ProblemsSolving Problems 153 Diskette Drive Problems154 Solving Problems Solving Problems 155 Hard Drive Problems156 Solving Problems Solving Problems 157 158 Solving Problems Battery ProblemsSolving Problems 159 Expansion-Card ProblemsReplace the battery 160 Solving Problems Solving Problems 161 162 Solving Problems Network ProblemsRestart a Computer That Is Not Responding Recover From a Program That Is Not RespondingSolving Problems 163 Repair a Wet Computer 164 Solving ProblemsRepair a Dropped or Damaged Computer Solving Problems 165Hardware Conflicts 166 Solving ProblemsSolving Problems 167 System Memory Problems168 Solving Problems Solving Problems 169 Microprocessor Problems170 Solving Problems Solving Problems 171 System Board ProblemsRemove and install the VRMs Close the computer cover Open the computer cover Solving Problems 173 Reset Corrupted Bios SettingsPerform the procedure in Reset Corrupted Bios Settings 174 Solving Problems Solving Problems 175 Dell DiagnosticsWhen to Use the Dell Diagnostics Features176 Solving Problems Before You Start TestingRunning the Dell Diagnostics Solving Problems 177 Option 1 Start/Continue Windows NT Installation178 Solving Problems Option 5 Network Adapter Diagnostics/ConfigurationL l D i a g n o s t i c s M a i n M e n u Solving Problems 179V a n c e d Te s t i n g S c r e e n Advanced Testing180 Solving Problems Help Option Description Advanced Testing Help MenuSolving Problems 181 V a n c e d Te s t i n g H e l p C a t e g o r i e sSystem Messages 182 Solving ProblemsMessages and Codes Message Cause Action Solving Problems 183S t e m M e s s a g e s S t e m M e s s a g e s c o n t in u e d OS Install Mode option184 Solving Problems Solving Problems 185 System Board Problems186 Solving Problems Drive ProblemsSolving Problems 187 188 Solving Problems Again, see System Memory ProblemsSolving Problems 189 System Beep Codes 190 Solving ProblemsCode Cause Action Solving Problems 191S t e m B e e p codes S t e m B e e p codes c o n t in u e d 192 Solving ProblemsSystem Lights Diagnostics MessagesDiagnostic Lights System lights Diagnostic lightsS t e m L i g h t codes c o n t in u e d 194 Solving ProblemsLight Pattern Cause Action Diagnostic LightsSolving Problems 195 A g n o s t i c L i g h t codes B e f o r e P O S T196 Solving Problems Power ManagementSolving Problems 197 A g n o s t i c L i g h t codes D u r i n g P O S T 198 Solving ProblemsSnmp Platform Event Traps Solving Problems 199Description Code 200 Solving ProblemsM P P l a t f o r m E v e n t Tr a p s Solving Problems 201 Software Problems202 Solving Problems Operating System Compatibility Input ErrorsError Messages Solving Problems 203Program Conflicts 204 Solving ProblemsDevice Drivers Memory-Resident ProgramsInterrupt Assignment Conflicts Fault I R Q a s s i g n m e n t sSolving Problems 205 Memory Address Conflicts206 Solving Problems Bios Recovery UtilityFault I R Q a s s i g n m e n t s c o n t in u e d Solving Problems 207 Solving Problems Help Overview Dell Contact Numbers Getting HelpHelp Tools Run the Dell DiagnosticsHelp Overview Technical AssistanceGetting Help 211 World Wide WebAutomated Order-Status System AutoTech ServiceTechFax Service Technical Support ServiceGetting Help 213 Problems With Your Order214 Getting Help Before You CallService tag bar code on the back of the computer Diagnostics ChecklistWebsite http//support.euro.dell.com Dell Contact NumbersAustralia Sydney Austria ViennaCanada North York, Ontario Belgium BrusselsBrazil BruneiFinland Helsinki China XiamenCzech Republic Prague Denmark HorsholmHong Kong Home and Small BusinessCorporate Germany Langen220 Getting Help Ireland CherrywoodItaly Milan Home and Small Business Getting Help 221 Japan KawasakiWebsite http//support.jp.dell.com Korea Seoul Malaysia Penang Latin AmericaLuxembourg MacauGetting Help 223 MexicoNetherlands Amsterdam New ZealandSingapore Singapore Norway LysakerPoland Warsaw PortugalSpain Madrid Home and Small Business South Africa JohannesburgSoutheast Asian and Pacific CountriesThailand Sweden Upplands VasbySwitzerland Geneva TaiwanGetting Help 227 Bracknell228 Getting Help A. Austin, TexasAdditional Information 230 Additional Information Regulatory NoticesAdditional Information 231 FCC Notices U.S. Only232 Additional Information Class a Class BAdditional Information 233 IC Notice Canada OnlyCE Notice European Union 234 Additional Information Battery DisposalAdditional Information 235 EN 55022 Compliance Czech Republic OnlyVcci Notice Japan Only 236 Additional Information Class a ITEClass B ITE C I C l a s s a I T E Re g u l a t o r y M a r kAdditional Information 237 MIC Notice Republic of Korea OnlyClass a Device C I C l a s s B I T E Re g u l a t o r y M a r kC C l a s s B Re g u l a t o r y M a r k Polish Center for Testing and Certification NoticeClass B Device C C l a s s a Re g u l a t o r y M a r kAdditional Information 239 Wymagania Polskiego Centrum Badañ i Certyfikacji240 Additional Information Pozosta³e instrukcje bezpieczeñstwaAdditional Information 241 Bsmi Notice Taiwan OnlyAdditional Information Additional Information 243 Energy Star ComplianceE R GY S TA R E m b l e m 244 Additional Information Limited Warranty and Return PolicyThree-Year Limited Warranty U.S. Only Additional Information 245 Coverage During Year OneCoverage During Years Two and Three 246 Additional Information General ProvisionsAdditional Information 247 Three-Year Limited Warranty Canada Only248 Additional Information Additional Information 249 250 Additional Information Additional Information 251 GuaranteeExclusions Making a ClaimDell Computer de Mexico SA de CV Limitation and Statutory RightsAdditional Information 253 Total Satisfaction Return Policy U.S. and Canada OnlyAdditional Information API AcpiAGP AnsiBTU BiosAtapi Cmos CD-RCD-RW CIMDCE CPUCrimm DATDVD DramDrdram DTEFTP ESDFCC FSBIPX/SPX HtmlIDE IPXLBA IRQISA ISOMIF LVDMBA PBX MtbfNIC NvramPIO PCIPET PGARimm RAIDRAM RdramScsi SmbiosRTC RtcrstTCP/IP SramSTP TapiVAC URLUSB UTP270 Gl ossar y WORZIF
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