Software Problems
•Operating system compatibility
•Multiple microprocessor compatibility
•Input errors
•Error messages
•Device drivers
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•Program conflicts
•Memory address conflicts
•Interrupt assignment conflicts
•BIOS recovery utility
This section provides general guidelines for analyzing software problems. See "Finding Information and Assistance" for a list of software resources available to you from Dell, including drivers, utilities, documentation, and operating system backups. For detailed troubleshooting information on a particular application program, see the documentation that accompanied the software or consult the support service for the software vendor.
If your computer is behaving erratically, back up your files immediately. If your computer has a tape drive installed, see the documentation that came with the tape backup software for instructions on performing a backup operation. Otherwise, see your operating system documentation for information on backing up data files.
Basic Checks:
•Ensure that the application program is compatible with the operating system installed in your computer and that your computer meets the minimum hardware requirements needed to run the software. For more information, see "Operating System Compatibility."