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•When you turn on the computer, you can hear drive activity during the boot routine. If your computer does not boot, contact Dell for technical assistance.
•Test the hard drive by using one of the following methods:
–For Microsoft Windows, run the ScanDisk utility by clicking the Start button, pointing to Run, typing scandskw, and clicking OK.
–For Microsoft Windows NT®, run the
If the problem still exists after you complete the basic checks, fill out the Diagnostics Checklist as you perform the following steps.
CAUTION: Before you perform this procedure, see "Safety First— For You and Your Computer."
NOTICE: Before disconnecting a device from the computer, wait 10 to 20 seconds after disconnecting the computer from its electrical outlet. Before removing a component from the system board, verify that the standby power light on the system board has turned off. To locate this light, see "System Board Components" or the interior service label.
1Enter system setup and ensure that the problem drive is configured correctly. Make any necessary changes, and reboot the computer.
Is the drive operating properly? Yes. The problem is resolved. No. Go to step 2.
2Test the hard drive by using one of the following methods:
•For Microsoft Windows, run the ScanDisk utility by clicking the Start button, pointing to Run, typing scandskw, and clicking OK.
•For Microsoft Windows NT, run the
Is the drive operating properly?
Yes. The problem is resolved.
No. Go to step 3.
3Run the appropriate test group in the Dell Diagnostics: