BT Comprehensive Guide to Error Codes and Solutions for PaperJet Machines

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PaperJet 50 User Guide 26/7/01 10:20 am Page 41 user guide – Edition 3 – 29.8.00

Error codes

Other problems may be accompanied by a display of ERROR CODE and a number. Check the number against the list below.

CODE	MESSAGE	ERROR CAUSE	ACTION

OK	No message. Operation completed		No action.
	successfully

03	RECEIVER DOES NOT ANSWER	The number you are calling does not	Check for dial tone by lifting the
		answer or is not a fax or there is no	handset and if OK try calling again.
		dial tone.

04	ERR.WHILE TRANSMITTING	A problem has occurred while	Send again starting from the
	RESEND FROM PAGE: nn	sending a fax. “nn” = page number	page shown in the report.
		on the which the error occurred.

05	RESEND PAGES:	The machine you are calling	Send again starting from the page
	nn, nn	detected errors during the send.	shown in the report.
		“nn” = page number on which
		the error occurred.

07	DOCUMENT TOO LONG or	Transmission time for a page exceeds	Try sending again.
	SENDING STOPPED	the permitted limit.

08	CHECK THE DOCUMENT	Optical scanner unable to read	Remove and re-insert document in
		the document or document may be	the feeder and try again.
		too long.	Check paper is not longer than
			360mm (US Legal Length).

09	STOP PRESSED	You have stopped the machine.	No action.

10	No message	Fax has detected an error while	Ask sender to send fax again.
		receiving a fax.

11	No message	Printer problem while receiving a fax.	Correct the printing problem, then
		Document stored in the memory	wait for the stored document to be
		but the memory capacity has been	printed. Ask sender to fax the rest
		exceeded.	of the document.

13	ERRORS WHILE POLLING	Polled fax machine has no document	Contact the sender.
		ready or was not set for polling.

16	POWER FAILURE ON PAGE	Power failure while sending or	Send again from the page shown on
		receiving a document.	the report.

(OK)	No message.	Document has been received but	Contact sender.
		printing quality is poor.

OCC	LINE BUSY	The line is engaged.	Try again later.

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Contents PaperJet User GuidePage Page Control panel At a glancePaperJet Print head holder Optical scanner Key features This guide Unpacking your PaperJet IntroductionFor your records Safety information Fit the paper support Setting upConnect the telephone line cord Load paper Connect the mains powerAutomatic RX Check Print Head Shows Printer If necessary, check the paper size settingInstall the starter print cartridge Shows FAX SETCheck Print OUT = Exit 0 = Repeat Automatic print quality testDisplay shows Format DD/MM/YY Shows InstallationSet the date and time Enter your name and fax numberTo set the position of your fax header Display shows Various SettingsShows FAX SET-UP Setting the contrast and resolution Using your PaperJetSending faxes To send a fax To select the default resolution settingTo display Date and Time To display Various Settings To dial and hear the progress of your fax callTo switch document retransmission on/off To dial using the handsetTo redial the last number TX AT To send a fax at a pre-set time delayed faxingTo change the details of a pre-set fax HhmmFAX Number . If To change, re-send or cancel a stored documentTo broadcast a document To fax from memoryReceiving faxes To store a one touch entry Using the one-touch memoriesDial ANOTHER? YESTo edit or delete a one-touch entry To send a one-touch fax Using the speed-dial memoriesTo store a speed dial entry To send a speed dial fax To edit or delete a speed dial entryFAX Call Code or Reports and lists Last TX Report BROAD. REP Activity Report Delay List OFFReport REP onTo print the set-up list To print the configuration, speed dial and one-touch listsSET UP Making and receiving phone callsTo put a caller on hold To make a speed dial callTEL Call Code or 100% Text Normal Copying documentsTo copy a document To stop copyingHigh Qual Additional featuresTo set the print quality To set the print area of a documentOn and OFF To adjust the ringer volumeTo receive a document longer than the paper size Display shows TEL.LINE SET-UPPstn To adjust the duration of the phone call alert beepsStart TIMER20 To change the remote start codeMonitor on To adjust the speed a fax is sent atTo adjust the loudspeaker volume InstallationPolling To switch ECM mode on/offTo poll a document from another fax machine Number To display Cancel SETTING?To change a polling time and number Polling TX SETTo set the receive mode Connecting an answering machineTo set up your answering machine To change the silence detection time If your fax machine interrupts when messages are being leftEXT. Line Prefix Connecting to a switchboardTo set the dialling mode and access number PBX To switch dialling mode during a call Using the External buttonHelp You cannot print faxes or copy documents Your machine does not receive faxes automaticallyYour machine prints out completely blank copies Receiver does not Answer Error codesError messages Memory capacity BeepsChanging the printhead/cartridge MaintenanceCleaning your PaperJet Changing the printhead/cartridge assemblyChanging the ink cartridge NEW Head OFF To clean the print head and nozzlesShows Head Maintenance Manually cleaning the printhead contactsCleaning the optical scanner Cleaning the print head padRemoving jammed pages PressTechnical information DimensionsTTE Index Page Page Offices worldwide