BT Comprehensive Guide to Error Codes and Solutions for PaperJet Machines

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PaperJet 50 User Guide 26/7/01 10:20 am Page 41 user guide – Edition 3 – 29.8.00

Error codes

Other problems may be accompanied by a display of ERROR CODE and a number. Check the number against the list below.

CODE

MESSAGE

ERROR CAUSE

ACTION

 

 

 

 

OK

No message. Operation completed

 

No action.

 

successfully

 

 

 

 

 

 

03

RECEIVER DOES NOT ANSWER

The number you are calling does not

Check for dial tone by lifting the

 

 

answer or is not a fax or there is no

handset and if OK try calling again.

 

 

dial tone.

 

 

 

 

 

04

ERR.WHILE TRANSMITTING

A problem has occurred while

Send again starting from the

 

RESEND FROM PAGE: nn

sending a fax. “nn” = page number

page shown in the report.

 

 

on the which the error occurred.

 

 

 

 

 

05

RESEND PAGES:

The machine you are calling

Send again starting from the page

 

nn, nn

detected errors during the send.

shown in the report.

 

 

“nn” = page number on which

 

 

 

the error occurred.

 

 

 

 

 

07

DOCUMENT TOO LONG or

Transmission time for a page exceeds

Try sending again.

 

SENDING STOPPED

the permitted limit.

 

 

 

 

 

08

CHECK THE DOCUMENT

Optical scanner unable to read

Remove and re-insert document in

 

 

the document or document may be

the feeder and try again.

 

 

too long.

Check paper is not longer than

 

 

 

360mm (US Legal Length).

 

 

 

 

09

STOP PRESSED

You have stopped the machine.

No action.

 

 

 

 

10

No message

Fax has detected an error while

Ask sender to send fax again.

 

 

receiving a fax.

 

 

 

 

 

11

No message

Printer problem while receiving a fax.

Correct the printing problem, then

 

 

Document stored in the memory

wait for the stored document to be

 

 

but the memory capacity has been

printed. Ask sender to fax the rest

 

 

exceeded.

of the document.

 

 

 

 

13

ERRORS WHILE POLLING

Polled fax machine has no document

Contact the sender.

 

 

ready or was not set for polling.

 

 

 

 

 

16

POWER FAILURE ON PAGE

Power failure while sending or

Send again from the page shown on

 

 

receiving a document.

the report.

 

 

 

 

(OK)

No message.

Document has been received but

Contact sender.

 

 

printing quality is poor.

 

 

 

 

 

OCC

LINE BUSY

The line is engaged.

Try again later.

 

 

 

 

41

Image 43
Contents PaperJet User GuidePage Page Control panel At a glancePaperJet Print head holder Optical scanner Key features This guide Unpacking your PaperJet IntroductionFor your records Safety information Fit the paper support Setting upConnect the telephone line cord Load paper Connect the mains powerAutomatic RX Check Print Head Shows Printer If necessary, check the paper size settingInstall the starter print cartridge Shows FAX SETCheck Print OUT = Exit 0 = Repeat Automatic print quality testDisplay shows Format DD/MM/YY Shows InstallationSet the date and time Enter your name and fax numberTo set the position of your fax header Display shows Various SettingsShows FAX SET-UP Setting the contrast and resolution Using your PaperJetSending faxes To send a fax To select the default resolution settingTo display Date and Time To display Various Settings To dial and hear the progress of your fax callTo switch document retransmission on/off To dial using the handsetTo redial the last number TX AT To send a fax at a pre-set time delayed faxingTo change the details of a pre-set fax HhmmFAX Number . If To change, re-send or cancel a stored documentTo broadcast a document To fax from memoryReceiving faxes To store a one touch entry Using the one-touch memoriesDial ANOTHER? YESTo edit or delete a one-touch entry To send a one-touch fax Using the speed-dial memoriesTo store a speed dial entry To send a speed dial fax To edit or delete a speed dial entryFAX Call Code or Reports and lists Last TX Report BROAD. REP Activity Report Delay List OFFReport REP onTo print the set-up list To print the configuration, speed dial and one-touch listsSET UP Making and receiving phone callsTo put a caller on hold To make a speed dial callTEL Call Code or 100% Text Normal Copying documentsTo copy a document To stop copyingHigh Qual Additional featuresTo set the print quality To set the print area of a documentOn and OFF To adjust the ringer volumeTo receive a document longer than the paper size Display shows TEL.LINE SET-UPPstn To adjust the duration of the phone call alert beepsStart TIMER20 To change the remote start codeMonitor on To adjust the speed a fax is sent atTo adjust the loudspeaker volume InstallationPolling To switch ECM mode on/offTo poll a document from another fax machine Number To display Cancel SETTING?To change a polling time and number Polling TX SETTo set the receive mode Connecting an answering machineTo set up your answering machine To change the silence detection time If your fax machine interrupts when messages are being leftEXT. Line Prefix Connecting to a switchboardTo set the dialling mode and access number PBXTo switch dialling mode during a call Using the External buttonHelp You cannot print faxes or copy documents Your machine does not receive faxes automaticallyYour machine prints out completely blank copies Receiver does not Answer Error codesError messages Memory capacity BeepsChanging the printhead/cartridge MaintenanceCleaning your PaperJet Changing the printhead/cartridge assemblyChanging the ink cartridge NEW Head OFF To clean the print head and nozzlesShows Head Maintenance Manually cleaning the printhead contactsCleaning the optical scanner Cleaning the print head padRemoving jammed pages PressTechnical information DimensionsTTE Index Page Page Offices worldwide