Ultratec PRO80TM manual Troubleshooting Ascii Calls

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Troubleshooting ASCII Calls

If you do not receive a clear message during an ASCII call, try:

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Changing the parity setting to correct garbled strings of text.

Changing the duplex setting to correct no characters or double characters appearing when you type.

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Changing the baud rate (110 or 300).

Changing the ASCII (ORIGINATE/ANSWER) setting.

If the code option is set to automatic and your Superprint Pro80 loses the ASCII connection, NO ASCII CONNECTION is displayed and Baudot is used.

If the code option is set to ASCII and your Superprint Pro80 loses the ASCII connection, it waits until the other person changes to ASCII or until you change the code option setting to automatic or Baudot.

If you are unable to make an ASCII connection, check to make sure your ASCII seek time is set to at least 3. You can also try increasing the seek time.

5 2 • U S I N G C O D E S

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Contents Using Your Superprint PRO80 Acknowledgement First Edition August First Printing Ultratec, IncTable of Contents Turning Off the Auto-Answer Relay Voice Battery CareTroubleshooting Remote Message Retrieval OptionBattery Precautions Safety InstructionsGeneral Precautions F E T Y I N S T R U C T I O N S i iS a F E T Y I N S T R U C T I O N S Features IntroductionCall Progress Relay Voice AnnouncerAuto-Answer Keyboard Dialing and RedialingFront View Overview of the Superprint PRO80Back View Special Function Buttons T R O D U C T I O N N T R O D U C T I O N Connecting Power & Phone Line SetupT U P Connecting a Signaler Setting Pulse or Tone DialingConnecting a Telephone Determining Telephone Line TypeInstalling Printer Paper When opening a new roll of paperSetting the Date & Time Why are Date & Time important?Dial a Number that You Type Calling & AnsweringPlacing a Call You have three options with the Dial buttonWhat are GA and SK? Dial a Number that is Saved in the DirectoryA L L I N G & a N S W E R I N G Redial the Last Number REDIALING... is displayed followed by the telephone numberAutomatically Redial a Busy Number Automatically RedialCall Progress Special Dialing RequirementsConversation Etiquette Answering a CallReviewing Conversations Conversation MemoryAbout Conversations Clearing Conversation MemoryResponding to an Interrupt Message InterruptingInterrupting During a Conversation Turning off InterruptGreeting Using the Greeting to Answer a CallAdvanced Calling Editing the Greeting MessageAnswering a Call with the Relay Voice Announcer Voice AnnouncerRelay Voice Announcer Help people recognize a TTY callEmergency Dial What is a Memo?Send Memo Programming the Relay Voice Announcer Phone NumberTurning E-Turbo On Relay Dial with E-TURBOProgramming the Emergency Number Programming the E-Turbo Relay Phone NumberPlacing a Call Using Relay Dial with E-Turbo Available User Preference SettingsPress Enter . ** Relay Number Saved ** is displayed Placing a Call Using Relay DialProgramming the Relay Phone Number Place a Relay call with one buttonWait for Response WAY CallingTransferring Calls D V a N C E D C a L L I N G Saving a NEW Memo Using MemosUsing Memos I N G M E M O S 2Clearing a Memo Editing a MemoPrinting a Memo You can print all of the Memos at once800 555-HEAR Using the DirectorySaving a NEW Telephone Number 800Clearing a Directory Entry Editing a NumberPrinting a Directory Entry Clearing the Dialing DirectoryAUTO-ANSWER Memory Using AUTO-ANSWERHOW AUTO-ANSWER Works Auto-Answer does not record voice messagesReviewing Messages Turning AUTO-ANSWER onTurning AUTO-ANSWER OFF Editing the Outgoing MessageCan I check messages when I am away from home? Setting the Number of RingsSaving a Password Reading Auto-Answer Messages RemotelyHere is a Sample Turning on Caller ID Using Caller IDAbout Caller ID Caller ID OFF is displayedViewing Caller ID Information When Receiving CallsPress the Caller ID button when Auto- Answer is also on Reviewing Caller ID EntriesYou can print all of the Caller ID entries in memory Enter . **CLEARED** is displayed6085551234 Caller ID DisplaysDisplay This is Shows this Meaning Ultratec INCOver VCO What is REQUIRED?What is VCO? You will needCalling Directly HOW to Place a VCO CallUsing the Telecommunications Relay Service TRS Person I am calling does not have a TTYWhat is HCO? Is there an additional charge for using VCO and TRS?Where can I learn more about VCO? VCO InformationS I N G V O I C E C a R R Y O V E R V C O Code There are several features programmed by the Options buttonOptions Button Set the ClockAuto ID Turbo CodeTurbo Leave Auto ID on all the timeDial Using Dialing PrefixPrint Font Printer ButtonInterrupt Print CasePrint all Conversations Print all Caller ID EntriesPrint Dialing Directory Print all MemosSticky Keys Turbo Code Using CodesCommunication Codes About Turbo CodeSelecting Turbo Lock Baudot CodeAscii Optional About AsciiAscii Options Troubleshooting Ascii Calls Checking the Batteries Battery CareCare & Repair R E & R E P a I R 5Replacing the batteries Exercising the BatteriesA R E & R E P a I R Are you sure you want to reset your Superprint Pro80? Resetting the Superprint PRO80Cleaning Clearing ALL MemoryDisplay/Connection Problems TroubleshootingDialing Problems RepairPrinter Problems Power ProblemsA R E & R E P a I R Specifications Specification S FCC InformationIndex D E X 6N D E Message. See Auto-Answer or MemosPage Quick Reference Program KEY