Ultratec PRO80TM manual Printer Problems, Power Problems

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recognize some of the “shift” characters on the top row of a TTY

(example: @ # $ % ^ & * _ < >). To type these characters (such as in an email address) make sure your call is connected in Turbo Code (see “About Turbo Code” on page 49).

Printer Problems

The printer does not work.

Be sure the printer is on by pressing Printer . If it is, try resetting the printer by turning the Superprint Pro80 off and on again.

The printer works, but it prints too lightly or not at all.

Make sure you have high-grade thermal printer paper and it is correctly installed. (See “Installing Printer Paper” on page 9).

The printer only prints the bottom half of characters.

The print head should be replaced. Contact your dealer or Ultratec.

On battery power, the printer prints too slowly or lightly.

The batteries are low. Connect the AC adapter for 24 hours to recharge the batteries. The Superprint Pro80 is not designed for continued use on battery power.

The printer prints over the same line so the print is not readable.

The paper may be sticking. Make sure the roll of paper on the paper holder is pulled out away from the Superprint Pro80 as far as it can go. The paper holder should snap into place when it is fully extended. Also, make sure that no cords or other item is touching the paper.

Power Problems

The batteries run down too soon.

You may not be regularly using your Superprint Pro80 on battery power, or the batteries are old (see “Battery Care” on page 53).

The Superprint Pro80 does not turn on when you press the On/Off switch, or the Power light blinks even when the AC adapter is plugged in.

Be sure the electrical outlet is working. Be sure you are using the correct AC adapter—it should be a 10VDC, 1500 mA adapter. If you still have a problem, contact your dealer or Ultratec.

The Superprint Pro80 works fine in the evening, but does not work during the day.

You may have plugged the AC adapter into a switch-controlled outlet. Try a dif- ferent outlet that you are sure is not controlled by a switch.

C A R E & R E P A I R • 5 7

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Contents Using Your Superprint PRO80 First Edition August First Printing Ultratec, Inc AcknowledgementTable of Contents Remote Message Retrieval Option Battery CareTroubleshooting Turning Off the Auto-Answer Relay VoiceF E T Y I N S T R U C T I O N S i i Safety InstructionsGeneral Precautions Battery PrecautionsS a F E T Y I N S T R U C T I O N S Introduction FeaturesKeyboard Dialing and Redialing Relay Voice AnnouncerAuto-Answer Call ProgressOverview of the Superprint PRO80 Front ViewBack View Special Function Buttons T R O D U C T I O N N T R O D U C T I O N Setup Connecting Power & Phone LineT U P Determining Telephone Line Type Setting Pulse or Tone DialingConnecting a Telephone Connecting a SignalerWhen opening a new roll of paper Installing Printer PaperWhy are Date & Time important? Setting the Date & TimeYou have three options with the Dial button Calling & AnsweringPlacing a Call Dial a Number that You TypeDial a Number that is Saved in the Directory What are GA and SK?A L L I N G & a N S W E R I N G REDIALING... is displayed followed by the telephone number Redial the Last NumberAutomatically Redial Automatically Redial a Busy NumberSpecial Dialing Requirements Call ProgressAnswering a Call Conversation EtiquetteClearing Conversation Memory Conversation MemoryAbout Conversations Reviewing ConversationsTurning off Interrupt InterruptingInterrupting During a Conversation Responding to an Interrupt MessageEditing the Greeting Message Using the Greeting to Answer a CallAdvanced Calling GreetingHelp people recognize a TTY call Voice AnnouncerRelay Voice Announcer Answering a Call with the Relay Voice AnnouncerProgramming the Relay Voice Announcer Phone Number What is a Memo?Send Memo Emergency DialProgramming the E-Turbo Relay Phone Number Relay Dial with E-TURBOProgramming the Emergency Number Turning E-Turbo OnAvailable User Preference Settings Placing a Call Using Relay Dial with E-TurboPlace a Relay call with one button Placing a Call Using Relay DialProgramming the Relay Phone Number Press Enter . ** Relay Number Saved ** is displayedWAY Calling Wait for ResponseTransferring Calls D V a N C E D C a L L I N G I N G M E M O S 2 Using MemosUsing Memos Saving a NEW MemoYou can print all of the Memos at once Editing a MemoPrinting a Memo Clearing a Memo800 Using the DirectorySaving a NEW Telephone Number 800 555-HEARClearing the Dialing Directory Editing a NumberPrinting a Directory Entry Clearing a Directory EntryAuto-Answer does not record voice messages Using AUTO-ANSWERHOW AUTO-ANSWER Works AUTO-ANSWER MemoryEditing the Outgoing Message Turning AUTO-ANSWER onTurning AUTO-ANSWER OFF Reviewing MessagesReading Auto-Answer Messages Remotely Setting the Number of RingsSaving a Password Can I check messages when I am away from home?Here is a Sample Caller ID OFF is displayed Using Caller IDAbout Caller ID Turning on Caller IDReviewing Caller ID Entries When Receiving CallsPress the Caller ID button when Auto- Answer is also on Viewing Caller ID InformationEnter . **CLEARED** is displayed You can print all of the Caller ID entries in memoryUltratec INC Caller ID DisplaysDisplay This is Shows this Meaning 6085551234You will need What is REQUIRED?What is VCO? Over VCOPerson I am calling does not have a TTY HOW to Place a VCO CallUsing the Telecommunications Relay Service TRS Calling DirectlyVCO Information Is there an additional charge for using VCO and TRS?Where can I learn more about VCO? What is HCO?S I N G V O I C E C a R R Y O V E R V C O Set the Clock There are several features programmed by the Options buttonOptions Button CodeLeave Auto ID on all the time Turbo CodeTurbo Auto IDDialing Prefix Dial UsingPrint Case Printer ButtonInterrupt Print FontPrint all Memos Print all Caller ID EntriesPrint Dialing Directory Print all ConversationsSticky Keys About Turbo Code Using CodesCommunication Codes Turbo CodeAbout Ascii Baudot CodeAscii Optional Selecting Turbo LockAscii Options Troubleshooting Ascii Calls R E & R E P a I R 5 Battery CareCare & Repair Checking the BatteriesExercising the Batteries Replacing the batteriesA R E & R E P a I R Clearing ALL Memory Resetting the Superprint PRO80Cleaning Are you sure you want to reset your Superprint Pro80?Repair TroubleshootingDialing Problems Display/Connection ProblemsPower Problems Printer ProblemsA R E & R E P a I R Specifications FCC Information Specification SD E X 6 IndexMessage. See Auto-Answer or Memos N D EPage Program KEY Quick Reference