Ultratec PRO80TM manual VCO Information, Does VCO automatically translate between voice and text?

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VCO INFORMATION

This section contains answers to frequently asked questions about VCO.

How does the Telecommunications Relay Service (TRS) relay my VCO call?

Every state in the U.S. has a TRS which links TTY users with those who do not have TTYs. With the TRS, VCO calls are made with the help of an operator called a Communications Assistant (CA). You can speak directly to the person you are calling. That person speaks his or her reply which the CA types for you to read on your TTY. This service is available 24 hours, 7 days a week.

By law, all relay calls are kept strictly confidential. You may find your state’s toll-free TRS number in the front of your local telephone book.

Does VCO automatically translate between voice and text?

No. VCO requires the use of a TTY or TRS. During a VCO call through the TRS, the CA types the other person’s spoken words and you can read what is said on your display. During a direct VCO call, the other person types the message on a TTY.

Is there an additional charge for using VCO and TRS?

No. VCO does not cost anything! The TRS service is provided toll-free. Local calls are free. Long distance calls incur the same charges as standard voice conversations of the same duration, distance and time of day. Some TRS providers also offer reduced rates for long distance.

Where can I learn more about VCO?

Contact your state’s TRS and ask them about the specific VCO options available to you, such as 2-line VCO and user profiles. Your state’s TRS number can be found in the front of your local telephone directory.

What is HCO?

Hearing Carry Over (HCO) is similar to VCO, in that it combines voice telephone calling with TTY calling. The difference is that instead of speaking for yourself and reading the reply, HCO lets you hear for yourself and then type the reply.

U S I N G V O I C E C A R R Y O V E R ( V C O ) • 4 1

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Contents Using Your Superprint PRO80 First Edition August First Printing Ultratec, Inc AcknowledgementTable of Contents Remote Message Retrieval Option Battery CareTroubleshooting Turning Off the Auto-Answer Relay VoiceF E T Y I N S T R U C T I O N S i i Safety InstructionsGeneral Precautions Battery PrecautionsS a F E T Y I N S T R U C T I O N S Introduction FeaturesKeyboard Dialing and Redialing Relay Voice AnnouncerAuto-Answer Call ProgressBack View Overview of the Superprint PRO80Front View Special Function Buttons T R O D U C T I O N N T R O D U C T I O N T U P SetupConnecting Power & Phone Line Determining Telephone Line Type Setting Pulse or Tone DialingConnecting a Telephone Connecting a SignalerWhen opening a new roll of paper Installing Printer PaperWhy are Date & Time important? Setting the Date & TimeYou have three options with the Dial button Calling & AnsweringPlacing a Call Dial a Number that You TypeA L L I N G & a N S W E R I N G Dial a Number that is Saved in the DirectoryWhat are GA and SK? REDIALING... is displayed followed by the telephone number Redial the Last NumberAutomatically Redial Automatically Redial a Busy NumberSpecial Dialing Requirements Call ProgressAnswering a Call Conversation EtiquetteClearing Conversation Memory Conversation MemoryAbout Conversations Reviewing ConversationsTurning off Interrupt InterruptingInterrupting During a Conversation Responding to an Interrupt MessageEditing the Greeting Message Using the Greeting to Answer a CallAdvanced Calling GreetingHelp people recognize a TTY call Voice AnnouncerRelay Voice Announcer Answering a Call with the Relay Voice AnnouncerProgramming the Relay Voice Announcer Phone Number What is a Memo?Send Memo Emergency DialProgramming the E-Turbo Relay Phone Number Relay Dial with E-TURBOProgramming the Emergency Number Turning E-Turbo OnAvailable User Preference Settings Placing a Call Using Relay Dial with E-TurboPlace a Relay call with one button Placing a Call Using Relay DialProgramming the Relay Phone Number Press Enter . ** Relay Number Saved ** is displayedTransferring Calls WAY CallingWait for Response D V a N C E D C a L L I N G I N G M E M O S 2 Using MemosUsing Memos Saving a NEW MemoYou can print all of the Memos at once Editing a MemoPrinting a Memo Clearing a Memo800 Using the DirectorySaving a NEW Telephone Number 800 555-HEARClearing the Dialing Directory Editing a NumberPrinting a Directory Entry Clearing a Directory EntryAuto-Answer does not record voice messages Using AUTO-ANSWERHOW AUTO-ANSWER Works AUTO-ANSWER MemoryEditing the Outgoing Message Turning AUTO-ANSWER onTurning AUTO-ANSWER OFF Reviewing MessagesReading Auto-Answer Messages Remotely Setting the Number of RingsSaving a Password Can I check messages when I am away from home?Here is a Sample Caller ID OFF is displayed Using Caller IDAbout Caller ID Turning on Caller IDReviewing Caller ID Entries When Receiving CallsPress the Caller ID button when Auto- Answer is also on Viewing Caller ID InformationEnter . **CLEARED** is displayed You can print all of the Caller ID entries in memoryUltratec INC Caller ID DisplaysDisplay This is Shows this Meaning 6085551234You will need What is REQUIRED?What is VCO? Over VCOPerson I am calling does not have a TTY HOW to Place a VCO CallUsing the Telecommunications Relay Service TRS Calling DirectlyVCO Information Is there an additional charge for using VCO and TRS?Where can I learn more about VCO? What is HCO?S I N G V O I C E C a R R Y O V E R V C O Set the Clock There are several features programmed by the Options buttonOptions Button CodeLeave Auto ID on all the time Turbo CodeTurbo Auto IDDialing Prefix Dial UsingPrint Case Printer ButtonInterrupt Print FontPrint all Memos Print all Caller ID EntriesPrint Dialing Directory Print all ConversationsSticky Keys About Turbo Code Using CodesCommunication Codes Turbo CodeAbout Ascii Baudot CodeAscii Optional Selecting Turbo LockAscii Options Troubleshooting Ascii Calls R E & R E P a I R 5 Battery CareCare & Repair Checking the BatteriesA R E & R E P a I R Exercising the BatteriesReplacing the batteries Clearing ALL Memory Resetting the Superprint PRO80Cleaning Are you sure you want to reset your Superprint Pro80?Repair TroubleshootingDialing Problems Display/Connection ProblemsPower Problems Printer ProblemsA R E & R E P a I R Specifications FCC Information Specification SD E X 6 IndexMessage. See Auto-Answer or Memos N D EPage Program KEY Quick Reference