Ultratec PRO80TM manual Repair, Troubleshooting, Dialing Problems, Display/Connection Problems

Page 62

WARNING:

Unplug the Superprint Pro80 from the wall outlet and refer servic- ing to qualified service personnel under the fol- lowing conditions:

✔When the power sup- ply cord or plug is damaged or frayed.

✔If liquid has been spilled into the TTY.

✔If the TTY has been exposed to rain or water.

✔If the TTY does not operate normally when the operating instruc- tions are followed.

✔If the TTY has been dropped and/or dam- aged.

✔If the TTY exhibits a distinct change in performance.

REPAIR

If your Superprint Pro80 is not working, we may be able to help you solve the problem over the telephone. Call Ultratec at the number on the inside front cover.

Follow these steps if you need to send the Superprint Pro80 to our repair center:

1.Pack it in the original shipping carton or a similar sturdy box.

2.Include a note that describes the problem. The note will help our technicians find the problem.

3.Insure the Superprint Pro80 for shipment. Ultratec or an authorized Ultratec repair center is not responsible for damage during shipping to the center.

4.Send the Superprint Pro80 to the Ultratec National Service Center at:

Ultratec National Service Center

5901 Research Park Blvd.

Madison, WI 53719

(608)238-5400 (V/TTY)

email: service@ultratec.com

TROUBLESHOOTING

Dialing Problems

Dialing does not work.

Make sure you have the right tone or pulse setting for your telephone system (see “Dial Using” on page 45).

The display says ** NO DIRECT CONNECT **.

The Superprint Pro80 is not properly connected to the telephone line or the line may be in use. Be sure the cord is firmly plugged into the Superprint Pro80 and the telephone wall jack. You can also try using a different telephone cord or wall jack.

Display/Connection Problems

The display shows all numbers, symbols, or unreadable characters instead of words.

Press the Spacebar . If that does not help and you have a Turbo Code

connection, try changing from Turbo Code to Baudot code. Hold down the Ctrl and Shift keys and press the B key to change to Baudot code.

If the symbols are scrolling across the display very fast, hang up the call and try again. This could be a bad connection.

Some characters are not being sent.

Because Baudot code does not support special characters, it does not

5 6 • C A R E & R E P A I R

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Contents Using Your Superprint PRO80 Acknowledgement First Edition August First Printing Ultratec, IncTable of Contents Turning Off the Auto-Answer Relay Voice Battery CareTroubleshooting Remote Message Retrieval OptionBattery Precautions Safety InstructionsGeneral Precautions F E T Y I N S T R U C T I O N S i iS a F E T Y I N S T R U C T I O N S Features IntroductionCall Progress Relay Voice AnnouncerAuto-Answer Keyboard Dialing and RedialingBack View Overview of the Superprint PRO80Front View Special Function Buttons T R O D U C T I O N N T R O D U C T I O N T U P SetupConnecting Power & Phone Line Connecting a Signaler Setting Pulse or Tone DialingConnecting a Telephone Determining Telephone Line TypeInstalling Printer Paper When opening a new roll of paperSetting the Date & Time Why are Date & Time important?Dial a Number that You Type Calling & AnsweringPlacing a Call You have three options with the Dial buttonA L L I N G & a N S W E R I N G Dial a Number that is Saved in the DirectoryWhat are GA and SK? Redial the Last Number REDIALING... is displayed followed by the telephone numberAutomatically Redial a Busy Number Automatically RedialCall Progress Special Dialing RequirementsConversation Etiquette Answering a CallReviewing Conversations Conversation MemoryAbout Conversations Clearing Conversation MemoryResponding to an Interrupt Message InterruptingInterrupting During a Conversation Turning off InterruptGreeting Using the Greeting to Answer a CallAdvanced Calling Editing the Greeting MessageAnswering a Call with the Relay Voice Announcer Voice AnnouncerRelay Voice Announcer Help people recognize a TTY callEmergency Dial What is a Memo?Send Memo Programming the Relay Voice Announcer Phone NumberTurning E-Turbo On Relay Dial with E-TURBOProgramming the Emergency Number Programming the E-Turbo Relay Phone NumberPlacing a Call Using Relay Dial with E-Turbo Available User Preference SettingsPress Enter . ** Relay Number Saved ** is displayed Placing a Call Using Relay DialProgramming the Relay Phone Number Place a Relay call with one buttonTransferring Calls WAY CallingWait for Response D V a N C E D C a L L I N G Saving a NEW Memo Using MemosUsing Memos I N G M E M O S 2Clearing a Memo Editing a MemoPrinting a Memo You can print all of the Memos at once800 555-HEAR Using the DirectorySaving a NEW Telephone Number 800Clearing a Directory Entry Editing a NumberPrinting a Directory Entry Clearing the Dialing DirectoryAUTO-ANSWER Memory Using AUTO-ANSWERHOW AUTO-ANSWER Works Auto-Answer does not record voice messagesReviewing Messages Turning AUTO-ANSWER onTurning AUTO-ANSWER OFF Editing the Outgoing MessageCan I check messages when I am away from home? Setting the Number of RingsSaving a Password Reading Auto-Answer Messages RemotelyHere is a Sample Turning on Caller ID Using Caller IDAbout Caller ID Caller ID OFF is displayedViewing Caller ID Information When Receiving CallsPress the Caller ID button when Auto- Answer is also on Reviewing Caller ID EntriesYou can print all of the Caller ID entries in memory Enter . **CLEARED** is displayed6085551234 Caller ID DisplaysDisplay This is Shows this Meaning Ultratec INCOver VCO What is REQUIRED?What is VCO? You will needCalling Directly HOW to Place a VCO CallUsing the Telecommunications Relay Service TRS Person I am calling does not have a TTYWhat is HCO? Is there an additional charge for using VCO and TRS?Where can I learn more about VCO? VCO InformationS I N G V O I C E C a R R Y O V E R V C O Code There are several features programmed by the Options buttonOptions Button Set the ClockAuto ID Turbo CodeTurbo Leave Auto ID on all the timeDial Using Dialing PrefixPrint Font Printer ButtonInterrupt Print CasePrint all Conversations Print all Caller ID EntriesPrint Dialing Directory Print all MemosSticky Keys Turbo Code Using CodesCommunication Codes About Turbo CodeSelecting Turbo Lock Baudot CodeAscii Optional About AsciiAscii Options Troubleshooting Ascii Calls Checking the Batteries Battery Care Care & Repair R E & R E P a I R 5A R E & R E P a I R Exercising the BatteriesReplacing the batteries Are you sure you want to reset your Superprint Pro80? Resetting the Superprint PRO80Cleaning Clearing ALL MemoryDisplay/Connection Problems TroubleshootingDialing Problems RepairPrinter Problems Power ProblemsA R E & R E P a I R Specifications Specification S FCC InformationIndex D E X 6N D E Message. See Auto-Answer or MemosPage Quick Reference Program KEY
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