Ultratec PRO80 manual Printer Problems, Power Problems

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Some characters are not being sent.

Because Baudot code does not support special characters, it does not recognize some of the “shift” characters on the top row of a TTY (example: @ # $ % ^ & * _ < >). To type these characters (such as in an email address) make sure your call is connected in Turbo Code (see “About Turbo Code” on page 59).

Printer Problems

The printer does not work.

Be sure the printer is on by pressing Printer . If it is, try resetting the printer by turning the Superprint Pro80 LVD off and on again.

The printer works, but it prints too lightly or not at all.

Make sure you have high-grade thermal printer paper and it is correctly installed. (See “Installing Printer Paper” on page 10).

There is a thin white line across some of the print.

This sometimes happens when printing with the large size font because the printer goes across the paper two times for each line of text.

The printer only prints the bottom half of characters.

The print head should be replaced. Contact your dealer or Ultratec.

On battery power, the printer prints too slowly or lightly.

The batteries are low. Connect the AC adapter for 24 hours to recharge the batteries. The Superprint Pro80 LVD is not designed for continued use on battery power.

The printer prints over the same line so the print is not readable.

The paper may be sticking. Make sure the roll of paper on the paper holder is pulled out away from the Superprint Pro80 LVD as far as it can go. The paper holder should snap into place when it is fully extended. Also, make sure that no cords or other item is touching the paper.

Power Problems

The batteries run down too soon.

You may not be regularly using your Superprint Pro80 LVD on battery power, or the batteries are old (see “Battery Care” on page 61).

The Superprint Pro80 LVD does not turn on when you press the On/Off switch, or the Power light blinks even when the AC adapter is plugged in.

Be sure the electrical outlet is working. Be sure you are using the correct AC adapter—it should be a 10VDC, 1500 mA adapter. If you still have a problem, contact your dealer or Ultratec.

6 8 • C A R E & R E PA I R

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Contents Using Your Superprint PRO80 LVD Acknowledgement First Edition July First Printing Ultratec, IncTable of Contents Using Caller ID Using the DirectoryUsing Auto-Answer Using Voice Carry Over VCOSpecifications Index Care & RepairBattery precautions Safety InstructionsGeneral Precautions Congratulations FeaturesIntroduction TTY, TDD and text telephoneTake advantage of Caller ID Want to use my own voice Superprint Front ViewBack View Special Function Buttons Name or NUMPlease USE Text Tele Clear Conversation E T U P Setup Connecting Power & Phone LineConnecting a Telephone Installing Printer PaperSetting Pulse or Tone Dialing Connecting a SignalerWhen opening a new roll of paper Setting the Date & Time Why are Date & Time important?Dial a Number that You Type Calling & AnsweringPlacing a Call You have three options with the Dial buttonDial a Number that is Saved in the Directory What are GA and SK? Redial the Last Number How do I use the Emergency button?Automatically Redial a Busy Number Special Dialing Requirements How can I tell what is happening with the call?Call Progress Answering a Call About Conversations Conversation EtiquetteConversation Memory How long is a Conversation stored?Printing Conversations Reviewing ConversationsClearing Conversation Memory Responding to an Interrupt Message InterruptingInterrupting During a Conversation Turning off InterruptGreeting Using the Greeting to Answer a CallAdvanced Calling Editing the Greeting MessageVoice Announcer Help people recognize a TTY callTell voice callers to call you through Relay Relay Voice AnnouncerAnswering a Call with the Relay Voice Announcer Programming the Relay Voice Announcer Phone Number What is a Memo?Send Memo You may choose what number is saved for Emergency button Emergency DialCalling an Emergency Number This button is preprogrammed withProgramming the E-Turbo Relay Phone Number Relay Dial with E-TURBOTurning E-Turbo On Turbo calls are more streamlinedPlacing a Call Using Relay Dial with E-Turbo Dial through Relay with one button Relay Dial Without E-TURBOProgramming the Relay Phone Number Use Baudot code for 3-way calling Placing a Call Using Relay DialWAY Calling Transferring Calls What is Wait for Response?Wait for Response Most systems require a hook flash to transfer callsSaving a NEW Memo Using MemosUsing Memos Clearing a Memo Editing a MemoPrinting a Memo You can print all of the Memos at onceHow many telephone numbers can I store in the Directory? Using the DirectorySaving a NEW Telephone Number Clearing the Dialing Directory Printing a Directory EntryClearing a Directory Entry You can print all of the Directory at onceAuto-Answer does not record voice messages Using AUTO-ANSWERHOW AUTO-ANSWER Works Turning AUTO-ANSWER on Why does my display look different?AUTO-ANSWER Memory Turning AUTO-ANSWER OFFCan I print all of the Auto-Answer Messages at once? Setting the Number of RingsEditing the Outgoing Message What does Toll Saver do?Turning OFF the AUTO-ANSWER Relay Voice Announcer Saving a PasswordCan I check messages when I am away from home? Remote Message Retrieval OptionHere is a sample S I N G a U to a N S W E R Caller ID is available from your telephone company Using Caller IDAbout Caller ID Viewing Caller ID Information When Receiving CallsTurning on Caller ID Press the Caller ID button when Auto-Answer is also on Reviewing Caller ID EntriesYou can print all of the Caller ID entries in memory Caller ID Displays Display This is Shows this MeaningS I N G VO I C E C a R RY OV E R What is VCO? Using Voice CarryWhat is REQUIRED? Over VCOVCO Information Using the Telecommunications Relay Service TRS Calling DirectlyS I N G VO I C E C a R RY OV E R Code There are several features programmed by Options buttonOptions Button Set the ClockTurbo Code TurboDialing Prefix Dial UsingAuto ID Leave Auto ID on all the timeWhat items are programmed by the Printer button? Print FontInterrupt Printer crosses paper twice for large print fontPress Print all Auto-Answer Messages Printer ButtonPrint Case Print all Caller ID EntriesTurbo Code Using CodesCommunication Codes About Turbo CodeSelecting Turbo Lock Baudot CodeAscii Optional About AsciiAscii Options Troubleshooting Ascii Calls Battery Care Care & RepairChecking the Batteries Exercising the BatteriesReplacing the batteries Important! Are you sure you want clear the memory CleaningClearing ALL Memory Display/Connection Problems TroubleshootingDialing Problems RepairPrinter Problems Power ProblemsSpecifications PowerFCC information P E C I F I C AT I O N SAvis Dindustrie Canada P E C I F I C AT I O N S Index Announcer, see Voice Announcer and Relay Voice AnnouncerN D E SK, see Conversation etiquette Quick Reference Program KEY