Wacom DTZ-1200W, 12WX manual Windows-Specific Problems, Macintosh-Specific Problems

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WINDOWS-SPECIFIC PROBLEMS

After changing right- and left-handed settings in the computer’s mouse control panel, the pen tip no longer functions properly.

Restart Windows for your Wacom tool settings to be correctly recognized.

MACINTOSH-SPECIFIC PROBLEMS

At startup, a dialog box	The pen display tablet was not detected at startup. Make sure the
appears telling you that	USB interface cable is securely connected to the converter unit and
either the driver failed to	to an active USB port on your computer. Make sure also that Cintiq’s
load or the tablet	power light is on and is glowing blue. If your pen display tablet is
preferences have not yet	plugged into a USB hub, make sure the hub is connected and active.
been created.	If this does not correct the problem, see Troubleshooting on page 36.
	From the GO menu, select the UTILITIES folder and launch the SYSTEM
	PROFILER. Select USB from the HARDWARE section of the CONTENTS
	list. A Wacom USB pen display tablet model should be listed. If a
	pen display tablet model is not listed, check the pen display’s USB
	cable connection or try plugging the pen display into a different USB
	port.
	If this does not help, contact Wacom for Technical Support.
	See Technical support options on page 48.

Inkwell does not work	There may be a problem with the Inkwell preferences. Remove the
correctly with Cintiq.	damaged preference ﬁles as follows. They will be recreated when
	you enable handwriting recognition.
	1. From the Apple menu, choose SYSTEM PREFERENCES. From the
	System Preferences menu, choose SHOW ALL and select INK.
	Then turn off handwriting recognition.
	2. From the GO menu, choose your HOME. Open the LIBRARY and
	PREFERENCES folders. Then remove the following preferences:
	•	com.apple.ink.framework.plist
	•	com.apple.ink.inkpad.plist
	•	com.apple.ink.inkpad.sketch
	3. Go back to SYSTEM PREFERENCES and INK, and then enable
	handwriting recognition.

4. Test the Inkwell function using your Wacom pen display tablet and pen.

5. If this procedure does not resolve your problem with Inkwell, contact Apple Support for further assistance. Wacom is not the software manufacturer for Inkwell and we are limited in our abilities to support a third-party software application.

Troubleshooting

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Contents Installation Guide & Hardware Manual for Cintiq 12WX DTZ-1200W Wacom Cintiq 12WX INTRODUCTION AND OVERVIEW PHYSICAL LOCATION PRECAUTIONSENVIRONMENT Temperature and HumidityHANDLING USAGEThe Cintiq pen display has a backlight which contains mercury Hg CAUTION Do not excessively bend or crimp the cabling Installation CONTENTSYour new Cintiq Working with your CintiqAppendix TroubleshootingYOUR NEW CINTIQ PACKAGE CONTENTSFRONT VIEW CINTIQ PEN DISPLAY COMPONENTSPower switch REAR VIEWRotation pivot Kensington security slotPower plug CONVERTER UNITUSB-A connector DVI-I video connectorThere are two primary steps to the installation process INSTALLATIONStep 1 display installation Step 2 pen tablet installation Follow ALL installation instructions carefullySTEP 1 DISPLAY INSTALLATION DISPLAY CABLING DIAGRAM Next, turn on your computer For Macintosh systems, a Cintiq color proﬁle will be added to your computer’s color management system during the tablet software driver installation process. To activate this color proﬁle for use with Cintiq, you may need to select the Cintiq 12WX proﬁle in the system’s ColorSync Utility control panel. For more details, see the color management information in your operating system and application documentation USB CABLE INSTALLATION STEP 2 PEN TABLET INSTALLATIONPEN TABLET USB CABLING DIAGRAM SOFTWARE INSTALLATION WORKING WITH YOUR CINTIQ USING THE GRIP PENBASIC PEN OPERATIONS Using the side switch The pen is equipped with a DuoSwitch. This switch has two programmable functions that can be selected by rocking the switch in either direction. You can use the DuoSwitch whenever the pen tip is within 5 mm 0.2 inch of the tablet surface you do not need to touch the pen tip to the tablet in order to use the switch. By default, the upper switch is set to DOUBLE CLICK and the lower switch is set to RIGHT CLICK TABLET CONTROLS Tips USING THE EXPRESSKEYSUSING THE TOUCH STRIPS SETTING UP YOUR WORK AREA ADJUSTING DISPLAY INCLINE ROTATING THE TABLET ATTACHING THE ACCESSORY FEETOPENING THE CONTROL PANEL CUSTOMIZINGLEARNING MORE ABOUT CINTIQ Closes the control panel CUSTOMIZATION BASICSSoftware User’s Manual CALIBRATING CINTIQ FACTORY PRESETS, AUTO-SYNC, AND COLOR CALIBRATION ADJUSTING THE DISPLAYPOWER SAVING 1. MENU button ON SCREEN DISPLAY OSD SETTINGSENTER button 2. Selection buttonsThe basic process for working with the OSD is as follows Main Control ResetOSD Control LanguageHORIZONTAL. Changes the horizontal position of the image. To automatically adjust, use the AUTO ADJUST option ADJUSTING CLOCK AND PHASE VGA ONLY TESTING CINTIQ TROUBLESHOOTING1. If the Cintiq power LED does not light, check the following 3. Verify that the tablet and Grip Pen are working 2. If there is no displayTESTING THE EXPRESSKEYS TESTING CONTROLS AND INPUT TOOLSTESTING THE TOUCH STRIPS Airbrush TESTING A PENGENERAL DISPLAY PROBLEMS DISPLAY TROUBLESHOOTINGPage VGA PROBLEMS GENERAL PROBLEMS PEN TABLET TROUBLESHOOTINGTesting Cintiq on page FEEL The pen side switch does Delete the pen tablet preferences as follows MACINTOSH-SPECIFIC PROBLEMS WINDOWS-SPECIFIC PROBLEMSSee Technical support options on page TECHNICAL SUPPORT OPTIONS USA, Canada, Central and South America OBTAINING DRIVER DOWNLOADSEurope, Middle East and Africa JapanAPPENDIX CLEANINGCARING FOR CINTIQ To remove the old nib REPLACING THE PEN TIPTo insert a new nib Attaching to a ﬁxture USING A MOUNTING FIXTURERemoval from the ﬁxture PEN AND DIGITAL INK CAPABILITIES IN WINDOWS VISTA ABOUT THE WINDOWS VISTA TABLET PC INPUT PANEL Windows UNINSTALLING CINTIQMacintosh CINTIQ 12WX MODEL DTZ-1200W GENERAL SPECIFICATIONS PRODUCT SPECIFICATIONSDISPLAY PEN TABLET POWER ADAPTERGRIP PEN MODEL ZP-501E 148 x 112 x 27 mm 5.83 x 4.41 x 1.06 in, excluding foot padsACCESSORIES ORDERING PARTS AND ACCESSORIES FEDERAL COMMUNICATIONS COMMISSION FCC NOTICE RADIO AND TELEVISION INTERFERENCECE DECLARATION INDUSTRY CANADA CANADA ONLYIndustry Canada, Class B WORLDWIDE, EXCEPT FOR EUROPE, AFRICA AND MIDDLE EAST LIMITED WARRANTY WARRANTYWARRANTY SERVICE OUTSIDE OF THE U.S.A. AND CANADA WARRANTY SERVICE IN THE U.S.A. AND CANADAIn North and South America contact This page intentionally left blank Wacom Europe GmbH Wacom Technology CorporationWacom China Corporation TelephoneUE-0387 Installation Guide & Hardware Manual for Cintiq 12WX DTZ-1200W