Wacom 12WX, DTZ-1200W manual Technical Support Options

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TECHNICAL SUPPORT OPTIONS

If you have a problem with your Cintiq pen display, ﬁrst check the Installation section in this guide to make sure the unit is installed correctly. Then review the Troubleshooting procedures.

If you cannot ﬁnd the answer in this guide, you may ﬁnd updated information about your problem in the appropriate Read Me ﬁle for your platform (located on the Wacom Pen Tablet Driver CD). You can also check the product FAQs (Frequently Asked Questions) on the Wacom web site for your region.

If you have an Internet connection you can download the latest software drivers from the Wacom web site for your region. See Obtaining driver downloads on page 49.

If you cannot solve the problem and you think your Wacom product is not working properly, contact the Wacom support staff for the area where your product was purchased. See the Wacom tablet Read Me ﬁle, located on the Wacom Pen Tablet Driver CD, for contact information.

When you call, you should be at your computer with the following information available:

•This manual.

•Pen display tablet serial number. (See the label on the back of the unit.)

•Driver version number. (See the Wacom Pen Tablet Driver CD or click on the Wacom Tablet control panel ABOUT button.)

•The make and model of your computer, and operating system version number.

•The make, model, and connection type of your video card.

•A list of peripheral devices attached to your computer.

•The software application and version you were using when the problem occurred.

•The exact wording of any error message that appeared on your screen.

•What happened and what you were doing when the problem occurred.

•How you tried to solve the problem.

Troubleshooting

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Contents Installation Guide & Hardware Manual for Cintiq 12WX DTZ-1200W Wacom Cintiq 12WX INTRODUCTION AND OVERVIEW ENVIRONMENT PRECAUTIONSPHYSICAL LOCATION Temperature and HumidityThe Cintiq pen display has a backlight which contains mercury Hg USAGEHANDLING CAUTION Do not excessively bend or crimp the cabling Your new Cintiq CONTENTSInstallation Working with your CintiqTroubleshooting AppendixPACKAGE CONTENTS YOUR NEW CINTIQCINTIQ PEN DISPLAY COMPONENTS FRONT VIEWRotation pivot REAR VIEWPower switch Kensington security slotUSB-A connector CONVERTER UNITPower plug DVI-I video connectorStep 1 display installation Step 2 pen tablet installation INSTALLATIONThere are two primary steps to the installation process Follow ALL installation instructions carefullySTEP 1 DISPLAY INSTALLATION DISPLAY CABLING DIAGRAM Next, turn on your computer For Macintosh systems, a Cintiq color proﬁle will be added to your computer’s color management system during the tablet software driver installation process. To activate this color proﬁle for use with Cintiq, you may need to select the Cintiq 12WX proﬁle in the system’s ColorSync Utility control panel. For more details, see the color management information in your operating system and application documentation PEN TABLET USB CABLING DIAGRAM STEP 2 PEN TABLET INSTALLATIONUSB CABLE INSTALLATION SOFTWARE INSTALLATION USING THE GRIP PEN WORKING WITH YOUR CINTIQBASIC PEN OPERATIONS Using the side switch The pen is equipped with a DuoSwitch. This switch has two programmable functions that can be selected by rocking the switch in either direction. You can use the DuoSwitch whenever the pen tip is within 5 mm 0.2 inch of the tablet surface you do not need to touch the pen tip to the tablet in order to use the switch. By default, the upper switch is set to DOUBLE CLICK and the lower switch is set to RIGHT CLICK TABLET CONTROLS USING THE EXPRESSKEYS TipsUSING THE TOUCH STRIPS SETTING UP YOUR WORK AREA ADJUSTING DISPLAY INCLINE ATTACHING THE ACCESSORY FEET ROTATING THE TABLETLEARNING MORE ABOUT CINTIQ CUSTOMIZINGOPENING THE CONTROL PANEL Software User’s Manual CUSTOMIZATION BASICSCloses the control panel CALIBRATING CINTIQ POWER SAVING ADJUSTING THE DISPLAYFACTORY PRESETS, AUTO-SYNC, AND COLOR CALIBRATION ENTER button ON SCREEN DISPLAY OSD SETTINGS1. MENU button 2. Selection buttonsThe basic process for working with the OSD is as follows OSD Control ResetMain Control LanguageHORIZONTAL. Changes the horizontal position of the image. To automatically adjust, use the AUTO ADJUST option ADJUSTING CLOCK AND PHASE VGA ONLY 1. If the Cintiq power LED does not light, check the following TROUBLESHOOTINGTESTING CINTIQ 2. If there is no display 3. Verify that the tablet and Grip Pen are workingTESTING THE TOUCH STRIPS TESTING CONTROLS AND INPUT TOOLSTESTING THE EXPRESSKEYS TESTING A PEN AirbrushDISPLAY TROUBLESHOOTING GENERAL DISPLAY PROBLEMSPage VGA PROBLEMS Testing Cintiq on page PEN TABLET TROUBLESHOOTINGGENERAL PROBLEMS FEEL The pen side switch does Delete the pen tablet preferences as follows See Technical support options on page WINDOWS-SPECIFIC PROBLEMSMACINTOSH-SPECIFIC PROBLEMS TECHNICAL SUPPORT OPTIONS Europe, Middle East and Africa OBTAINING DRIVER DOWNLOADSUSA, Canada, Central and South America JapanCARING FOR CINTIQ CLEANINGAPPENDIX To insert a new nib REPLACING THE PEN TIPTo remove the old nib Removal from the ﬁxture USING A MOUNTING FIXTUREAttaching to a ﬁxture PEN AND DIGITAL INK CAPABILITIES IN WINDOWS VISTA ABOUT THE WINDOWS VISTA TABLET PC INPUT PANEL Macintosh UNINSTALLING CINTIQWindows DISPLAY PRODUCT SPECIFICATIONSCINTIQ 12WX MODEL DTZ-1200W GENERAL SPECIFICATIONS GRIP PEN MODEL ZP-501E POWER ADAPTERPEN TABLET 148 x 112 x 27 mm 5.83 x 4.41 x 1.06 in, excluding foot padsACCESSORIES ORDERING PARTS AND ACCESSORIES RADIO AND TELEVISION INTERFERENCE FEDERAL COMMUNICATIONS COMMISSION FCC NOTICEIndustry Canada, Class B INDUSTRY CANADA CANADA ONLYCE DECLARATION WARRANTY WORLDWIDE, EXCEPT FOR EUROPE, AFRICA AND MIDDLE EAST LIMITED WARRANTYIn North and South America contact WARRANTY SERVICE IN THE U.S.A. AND CANADAWARRANTY SERVICE OUTSIDE OF THE U.S.A. AND CANADA This page intentionally left blank Wacom China Corporation Wacom Technology CorporationWacom Europe GmbH TelephoneInstallation Guide & Hardware Manual for Cintiq 12WX DTZ-1200W UE-0387