Wacom DTZ-1200W Obtaining Driver Downloads, USA, Canada, Central and South America, Japan, China

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OBTAINING DRIVER DOWNLOADS

Wacom periodically updates the pen tablet software driver to maintain compatibility with new products. If you are having a compatibility problem between your Cintiq pen display and a new hardware or software product, it may be helpful to download a new Wacom tablet software driver (when available) from the Internet.

USA, Canada, Central and South America

Worldwide Web:http://www.wacom.com/productsupport Driver downloads.

Europe, Middle East and Africa

Worldwide Web:	http://www.wacom.eu	Software updates.
Anonymous FTP Site:	ftp://ftp.wacom.eu/pub/	Software updates.

Japan

Worldwide Web:http://tablet.wacom.co.jpSoftware updates. (Japanese)

Asia Paciﬁc (English)

Worldwide Web:http://www.wacom-asia.comSoftware updates. (English)

China

Worldwide Web:	http://www.wacom.com.cn	Software updates.
		(Simpliﬁed Chinese)

Korea

Worldwide Web:http://www.wacomdigital.co.krSoftware updates. (Korean)

Taiwan

Worldwide Web:	http://www.wacom.com.tw	Software updates.
		(Traditional Chinese)

Troubleshooting

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Contents Installation Guide & Hardware Manual for Cintiq 12WX DTZ-1200W Wacom Cintiq 12WX INTRODUCTION AND OVERVIEW Temperature and Humidity PRECAUTIONSPHYSICAL LOCATION ENVIRONMENTUSAGE HANDLINGThe Cintiq pen display has a backlight which contains mercury Hg CAUTION Do not excessively bend or crimp the cabling Working with your Cintiq CONTENTSInstallation Your new CintiqAppendix TroubleshootingYOUR NEW CINTIQ PACKAGE CONTENTSFRONT VIEW CINTIQ PEN DISPLAY COMPONENTSKensington security slot REAR VIEWPower switch Rotation pivotDVI-I video connector CONVERTER UNITPower plug USB-A connectorFollow ALL installation instructions carefully INSTALLATIONThere are two primary steps to the installation process Step 1 display installation Step 2 pen tablet installationSTEP 1 DISPLAY INSTALLATION DISPLAY CABLING DIAGRAM Next, turn on your computer For Macintosh systems, a Cintiq color proﬁle will be added to your computer’s color management system during the tablet software driver installation process. To activate this color proﬁle for use with Cintiq, you may need to select the Cintiq 12WX proﬁle in the system’s ColorSync Utility control panel. For more details, see the color management information in your operating system and application documentation STEP 2 PEN TABLET INSTALLATION USB CABLE INSTALLATIONPEN TABLET USB CABLING DIAGRAM SOFTWARE INSTALLATION WORKING WITH YOUR CINTIQ USING THE GRIP PENBASIC PEN OPERATIONS Using the side switch The pen is equipped with a DuoSwitch. This switch has two programmable functions that can be selected by rocking the switch in either direction. You can use the DuoSwitch whenever the pen tip is within 5 mm 0.2 inch of the tablet surface you do not need to touch the pen tip to the tablet in order to use the switch. By default, the upper switch is set to DOUBLE CLICK and the lower switch is set to RIGHT CLICK TABLET CONTROLS Tips USING THE EXPRESSKEYSUSING THE TOUCH STRIPS SETTING UP YOUR WORK AREA ADJUSTING DISPLAY INCLINE ROTATING THE TABLET ATTACHING THE ACCESSORY FEETCUSTOMIZING OPENING THE CONTROL PANELLEARNING MORE ABOUT CINTIQ CUSTOMIZATION BASICS Closes the control panelSoftware User’s Manual CALIBRATING CINTIQ ADJUSTING THE DISPLAY FACTORY PRESETS, AUTO-SYNC, AND COLOR CALIBRATIONPOWER SAVING 2. Selection buttons ON SCREEN DISPLAY OSD SETTINGS1. MENU button ENTER buttonThe basic process for working with the OSD is as follows Language ResetMain Control OSD ControlHORIZONTAL. Changes the horizontal position of the image. To automatically adjust, use the AUTO ADJUST option ADJUSTING CLOCK AND PHASE VGA ONLY TROUBLESHOOTING TESTING CINTIQ1. If the Cintiq power LED does not light, check the following 3. Verify that the tablet and Grip Pen are working 2. If there is no displayTESTING CONTROLS AND INPUT TOOLS TESTING THE EXPRESSKEYSTESTING THE TOUCH STRIPS Airbrush TESTING A PENGENERAL DISPLAY PROBLEMS DISPLAY TROUBLESHOOTINGPage VGA PROBLEMS PEN TABLET TROUBLESHOOTING GENERAL PROBLEMSTesting Cintiq on page FEEL The pen side switch does Delete the pen tablet preferences as follows WINDOWS-SPECIFIC PROBLEMS MACINTOSH-SPECIFIC PROBLEMSSee Technical support options on page TECHNICAL SUPPORT OPTIONS Japan OBTAINING DRIVER DOWNLOADSUSA, Canada, Central and South America Europe, Middle East and AfricaCLEANING APPENDIXCARING FOR CINTIQ REPLACING THE PEN TIP To remove the old nibTo insert a new nib USING A MOUNTING FIXTURE Attaching to a ﬁxtureRemoval from the ﬁxture PEN AND DIGITAL INK CAPABILITIES IN WINDOWS VISTA ABOUT THE WINDOWS VISTA TABLET PC INPUT PANEL UNINSTALLING CINTIQ WindowsMacintosh PRODUCT SPECIFICATIONS CINTIQ 12WX MODEL DTZ-1200W GENERAL SPECIFICATIONSDISPLAY 148 x 112 x 27 mm 5.83 x 4.41 x 1.06 in, excluding foot pads POWER ADAPTERPEN TABLET GRIP PEN MODEL ZP-501EACCESSORIES ORDERING PARTS AND ACCESSORIES FEDERAL COMMUNICATIONS COMMISSION FCC NOTICE RADIO AND TELEVISION INTERFERENCEINDUSTRY CANADA CANADA ONLY CE DECLARATIONIndustry Canada, Class B WORLDWIDE, EXCEPT FOR EUROPE, AFRICA AND MIDDLE EAST LIMITED WARRANTY WARRANTYWARRANTY SERVICE IN THE U.S.A. AND CANADA WARRANTY SERVICE OUTSIDE OF THE U.S.A. AND CANADAIn North and South America contact This page intentionally left blank Telephone Wacom Technology CorporationWacom Europe GmbH Wacom China CorporationUE-0387 Installation Guide & Hardware Manual for Cintiq 12WX DTZ-1200W