Wacom 12WX, DTZ-1200W manual Troubleshooting, Appendix

Page 8
Troubleshooting

Troubleshooting

36

Testing Cintiq

36

Testing controls and input tools

38

Testing the ExpressKeys

38

Testing the Touch Strips

38

Testing a pen

39

Display troubleshooting

40

General display problems

40

VGA problems

42

Pen tablet troubleshooting

43

General problems

43

Windows-specific problems

47

Macintosh-specific problems

47

Technical support options

48

Obtaining driver downloads

49

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Caring for Cintiq . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Replacing the pen tip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Using a mounting fixture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Pen and digital ink capabilities in Windows Vista . . . . . . . . . . . . . . . . . . . . 53 About the Windows Vista Tablet PC Input Panel . . . . . . . . . . . . . . . . . 54 Uninstalling Cintiq . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Product specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Cintiq 12WX (model DTZ-1200W) general specifications . . . . . . . . . . 56 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 Pen tablet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Converter unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Power adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Grip Pen (model ZP-501E) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Ordering parts and accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Radio and television interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 Federal Communications Commission (FCC) notice . . . . . . . . . . . . . 60 Industry Canada (Canada only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 CE declaration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

Warranty

(Worldwide, Except for Europe, Africa and Middle East) . . . . . . . . . . . . . . 62

Contents

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Contents Installation Guide & Hardware Manual for Cintiq 12WX DTZ-1200W Wacom Cintiq 12WX INTRODUCTION AND OVERVIEW PRECAUTIONS PHYSICAL LOCATIONENVIRONMENT Temperature and HumidityThe Cintiq pen display has a backlight which contains mercury Hg USAGEHANDLING CAUTION Do not excessively bend or crimp the cabling CONTENTS InstallationYour new Cintiq Working with your CintiqTroubleshooting AppendixPACKAGE CONTENTS YOUR NEW CINTIQCINTIQ PEN DISPLAY COMPONENTS FRONT VIEWREAR VIEW Power switchRotation pivot Kensington security slotCONVERTER UNIT Power plugUSB-A connector DVI-I video connectorINSTALLATION There are two primary steps to the installation processStep 1 display installation Step 2 pen tablet installation Follow ALL installation instructions carefullySTEP 1 DISPLAY INSTALLATION DISPLAY CABLING DIAGRAM Next, turn on your computer For Macintosh systems, a Cintiq color profile will be added to your computer’s color management system during the tablet software driver installation process. To activate this color profile for use with Cintiq, you may need to select the Cintiq 12WX profile in the system’s ColorSync Utility control panel. For more details, see the color management information in your operating system and application documentation PEN TABLET USB CABLING DIAGRAM STEP 2 PEN TABLET INSTALLATIONUSB CABLE INSTALLATION SOFTWARE INSTALLATION USING THE GRIP PEN WORKING WITH YOUR CINTIQBASIC PEN OPERATIONS Using the side switch The pen is equipped with a DuoSwitch. This switch has two programmable functions that can be selected by rocking the switch in either direction. You can use the DuoSwitch whenever the pen tip is within 5 mm 0.2 inch of the tablet surface you do not need to touch the pen tip to the tablet in order to use the switch. By default, the upper switch is set to DOUBLE CLICK and the lower switch is set to RIGHT CLICK TABLET CONTROLS USING THE EXPRESSKEYS TipsUSING THE TOUCH STRIPS SETTING UP YOUR WORK AREA ADJUSTING DISPLAY INCLINE ATTACHING THE ACCESSORY FEET ROTATING THE TABLETLEARNING MORE ABOUT CINTIQ CUSTOMIZINGOPENING THE CONTROL PANEL Software User’s Manual CUSTOMIZATION BASICSCloses the control panel CALIBRATING CINTIQ POWER SAVING ADJUSTING THE DISPLAYFACTORY PRESETS, AUTO-SYNC, AND COLOR CALIBRATION ON SCREEN DISPLAY OSD SETTINGS 1. MENU buttonENTER button 2. Selection buttonsThe basic process for working with the OSD is as follows Reset Main ControlOSD Control LanguageHORIZONTAL. Changes the horizontal position of the image. To automatically adjust, use the AUTO ADJUST option ADJUSTING CLOCK AND PHASE VGA ONLY 1. If the Cintiq power LED does not light, check the following TROUBLESHOOTINGTESTING CINTIQ 2. If there is no display 3. Verify that the tablet and Grip Pen are workingTESTING THE TOUCH STRIPS TESTING CONTROLS AND INPUT TOOLSTESTING THE EXPRESSKEYS TESTING A PEN AirbrushDISPLAY TROUBLESHOOTING GENERAL DISPLAY PROBLEMSPage VGA PROBLEMS Testing Cintiq on page PEN TABLET TROUBLESHOOTINGGENERAL PROBLEMS FEEL The pen side switch does Delete the pen tablet preferences as follows See Technical support options on page WINDOWS-SPECIFIC PROBLEMSMACINTOSH-SPECIFIC PROBLEMS TECHNICAL SUPPORT OPTIONS OBTAINING DRIVER DOWNLOADS USA, Canada, Central and South AmericaEurope, Middle East and Africa JapanCARING FOR CINTIQ CLEANINGAPPENDIX To insert a new nib REPLACING THE PEN TIPTo remove the old nib Removal from the fixture USING A MOUNTING FIXTUREAttaching to a fixture PEN AND DIGITAL INK CAPABILITIES IN WINDOWS VISTA ABOUT THE WINDOWS VISTA TABLET PC INPUT PANEL Macintosh UNINSTALLING CINTIQWindows DISPLAY PRODUCT SPECIFICATIONSCINTIQ 12WX MODEL DTZ-1200W GENERAL SPECIFICATIONS POWER ADAPTER PEN TABLETGRIP PEN MODEL ZP-501E 148 x 112 x 27 mm 5.83 x 4.41 x 1.06 in, excluding foot padsACCESSORIES ORDERING PARTS AND ACCESSORIES RADIO AND TELEVISION INTERFERENCE FEDERAL COMMUNICATIONS COMMISSION FCC NOTICEIndustry Canada, Class B INDUSTRY CANADA CANADA ONLYCE DECLARATION WARRANTY WORLDWIDE, EXCEPT FOR EUROPE, AFRICA AND MIDDLE EAST LIMITED WARRANTYIn North and South America contact WARRANTY SERVICE IN THE U.S.A. AND CANADAWARRANTY SERVICE OUTSIDE OF THE U.S.A. AND CANADA This page intentionally left blank Wacom Technology Corporation Wacom Europe GmbHWacom China Corporation TelephoneInstallation Guide & Hardware Manual for Cintiq 12WX DTZ-1200W UE-0387
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