Wacom DTZ-1200W, 12WX manual

Page 43

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An “invalid mode” message	• The input signal frequency is incorrectly set or not compatible
brieﬂy appears on your display	with Cintiq. Set the refresh rate (vertical frequency) to 60 Hz
screen.	(or between 50 and 75 Hz if you are using a resolution of less
	than 1280 x 800 pixels). If your video card driver supports
	adjustment of the horizontal frequency, make sure it is set to
	some value between 30 and 82 kHz. On a single display
	system you will need to connect a different display to change
	the refresh rate.
	• The resolution is set too high (1280 x 800, maximum).
	• Set the display properties to detect plug and play displays.

The image appears multiple	• Do not extend the video cable. Do not use an input selector
times on the display.	switch box.

When a still image is displayed	• Use a screen saver or other power management feature.
for a long period of time without
refreshing the screen, an after-
image remains for a short
period of time.

Color quality is inaccurate.

•Open the OSD menu, go to the RESET menu, and select the FACTORY RESET option.

•Be sure the Cintiq color proﬁle has been installed and is selected as the proﬁle for use with your operating system and applications.

•Any changes to the contrast setting should be made in small increments as changes in contrast may affect color accuracy.

The color white does not display as white.

•Be sure the Cintiq color proﬁle has been installed and is selected as the proﬁle for use with your operating system and applications.

•Verify also that the display is operating at the factory default settings. If that is not sufﬁcient, then adjust color as necessary. For details on color management, see your operating system and application documentation.

•Verify that the video cable is fully connected.

Troubleshooting Page 41

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Contents Installation Guide & Hardware Manual for Cintiq 12WX DTZ-1200W Wacom Cintiq 12WX INTRODUCTION AND OVERVIEW Temperature and Humidity PRECAUTIONSPHYSICAL LOCATION ENVIRONMENTHANDLING USAGEThe Cintiq pen display has a backlight which contains mercury Hg CAUTION Do not excessively bend or crimp the cabling Working with your Cintiq CONTENTSInstallation Your new CintiqAppendix TroubleshootingYOUR NEW CINTIQ PACKAGE CONTENTSFRONT VIEW CINTIQ PEN DISPLAY COMPONENTSKensington security slot REAR VIEWPower switch Rotation pivotDVI-I video connector CONVERTER UNITPower plug USB-A connectorFollow ALL installation instructions carefully INSTALLATIONThere are two primary steps to the installation process Step 1 display installation Step 2 pen tablet installationSTEP 1 DISPLAY INSTALLATION DISPLAY CABLING DIAGRAM Next, turn on your computer For Macintosh systems, a Cintiq color proﬁle will be added to your computer’s color management system during the tablet software driver installation process. To activate this color proﬁle for use with Cintiq, you may need to select the Cintiq 12WX proﬁle in the system’s ColorSync Utility control panel. For more details, see the color management information in your operating system and application documentation USB CABLE INSTALLATION STEP 2 PEN TABLET INSTALLATIONPEN TABLET USB CABLING DIAGRAM SOFTWARE INSTALLATION WORKING WITH YOUR CINTIQ USING THE GRIP PENBASIC PEN OPERATIONS Using the side switch The pen is equipped with a DuoSwitch. This switch has two programmable functions that can be selected by rocking the switch in either direction. You can use the DuoSwitch whenever the pen tip is within 5 mm 0.2 inch of the tablet surface you do not need to touch the pen tip to the tablet in order to use the switch. By default, the upper switch is set to DOUBLE CLICK and the lower switch is set to RIGHT CLICK TABLET CONTROLS Tips USING THE EXPRESSKEYSUSING THE TOUCH STRIPS SETTING UP YOUR WORK AREA ADJUSTING DISPLAY INCLINE ROTATING THE TABLET ATTACHING THE ACCESSORY FEETOPENING THE CONTROL PANEL CUSTOMIZINGLEARNING MORE ABOUT CINTIQ Closes the control panel CUSTOMIZATION BASICSSoftware User’s Manual CALIBRATING CINTIQ FACTORY PRESETS, AUTO-SYNC, AND COLOR CALIBRATION ADJUSTING THE DISPLAYPOWER SAVING 2. Selection buttons ON SCREEN DISPLAY OSD SETTINGS1. MENU button ENTER buttonThe basic process for working with the OSD is as follows Language ResetMain Control OSD ControlHORIZONTAL. Changes the horizontal position of the image. To automatically adjust, use the AUTO ADJUST option ADJUSTING CLOCK AND PHASE VGA ONLY TESTING CINTIQ TROUBLESHOOTING1. If the Cintiq power LED does not light, check the following 3. Verify that the tablet and Grip Pen are working 2. If there is no displayTESTING THE EXPRESSKEYS TESTING CONTROLS AND INPUT TOOLSTESTING THE TOUCH STRIPS Airbrush TESTING A PENGENERAL DISPLAY PROBLEMS DISPLAY TROUBLESHOOTINGPage VGA PROBLEMS GENERAL PROBLEMS PEN TABLET TROUBLESHOOTINGTesting Cintiq on page FEEL The pen side switch does Delete the pen tablet preferences as follows MACINTOSH-SPECIFIC PROBLEMS WINDOWS-SPECIFIC PROBLEMSSee Technical support options on page TECHNICAL SUPPORT OPTIONS Japan OBTAINING DRIVER DOWNLOADSUSA, Canada, Central and South America Europe, Middle East and AfricaAPPENDIX CLEANINGCARING FOR CINTIQ To remove the old nib REPLACING THE PEN TIPTo insert a new nib Attaching to a ﬁxture USING A MOUNTING FIXTURERemoval from the ﬁxture PEN AND DIGITAL INK CAPABILITIES IN WINDOWS VISTA ABOUT THE WINDOWS VISTA TABLET PC INPUT PANEL Windows UNINSTALLING CINTIQMacintosh CINTIQ 12WX MODEL DTZ-1200W GENERAL SPECIFICATIONS PRODUCT SPECIFICATIONSDISPLAY 148 x 112 x 27 mm 5.83 x 4.41 x 1.06 in, excluding foot pads POWER ADAPTERPEN TABLET GRIP PEN MODEL ZP-501EACCESSORIES ORDERING PARTS AND ACCESSORIES FEDERAL COMMUNICATIONS COMMISSION FCC NOTICE RADIO AND TELEVISION INTERFERENCECE DECLARATION INDUSTRY CANADA CANADA ONLYIndustry Canada, Class B WORLDWIDE, EXCEPT FOR EUROPE, AFRICA AND MIDDLE EAST LIMITED WARRANTY WARRANTYWARRANTY SERVICE OUTSIDE OF THE U.S.A. AND CANADA WARRANTY SERVICE IN THE U.S.A. AND CANADAIn North and South America contact This page intentionally left blank Telephone Wacom Technology CorporationWacom Europe GmbH Wacom China CorporationUE-0387 Installation Guide & Hardware Manual for Cintiq 12WX DTZ-1200W