Wacom 12WX, DTZ-1200W manual Display Troubleshooting, General Display Problems

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DISPLAY TROUBLESHOOTING

DISPLAY TROUBLESHOOTING

If you encounter problems with the Cintiq display, see the following tables; your problem may be described here and you can try the solution offered. For more information about color issues, see the documentation that came with your operating system or applications.

GENERAL DISPLAY PROBLEMS

No display. The power LED	• Verify that the AC power adapter light is on and the power
is off.	cable is securely plugged into the Cintiq converter unit’s
	power receptacle. Check that the Cintiq cable is properly
	connected to the converter unit. (To unplug the Cintiq cable,
	squeeze the connector side clips to release the connector.)
	Check also that Cintiq’s power switch is turned on.

No display. The power LED is	• Check the contrast, brightness, and backlight controls.
lit blue.	Adjust as necessary, or open the OSD menu, go to the RESET
	menu and select the FACTORY RESET option.

The power LED is lit orange.

No display or a “no sync” message brieﬂy appears on your display screen.

•Your computer may be in a power management mode. Touch the pen tip to the Cintiq display screen, move the mouse, or depress any key on your keyboard.

•Turn off both your computer and the Cintiq pen display, and check the video cable for bent or broken connector pins. Check also the Cintiq integrated cable connector.

Then properly reconnect the cables and turn on Cintiq and your computer.

	• Verify that the DVI/VGA switch is properly set. Restart your
	computer after changing the position of the switch.
	• Verify that the video card is properly installed.

No display or a “cable	• Check that your computer is turned on.
disconnect” message brieﬂy	• Verify that the video cable is properly connected.
appears on your display	• Verify that the video cable is properly connected.
screen.	• Turn off both your computer and the Cintiq pen display, and
	check the video cable for bent or broken connector pins.
	Check also the Cintiq integrated cable connector. (To unplug
	the Cintiq cable, squeeze the connector side clips to release
	the connector.) Then properly reconnect the cables and turn
	on Cintiq and your computer.

Troubleshooting

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Contents Installation Guide & Hardware Manual for Cintiq 12WX DTZ-1200W Wacom Cintiq 12WX INTRODUCTION AND OVERVIEW ENVIRONMENT PRECAUTIONSPHYSICAL LOCATION Temperature and HumidityUSAGE HANDLINGThe Cintiq pen display has a backlight which contains mercury Hg CAUTION Do not excessively bend or crimp the cabling Your new Cintiq CONTENTSInstallation Working with your CintiqTroubleshooting AppendixPACKAGE CONTENTS YOUR NEW CINTIQCINTIQ PEN DISPLAY COMPONENTS FRONT VIEWRotation pivot REAR VIEWPower switch Kensington security slotUSB-A connector CONVERTER UNITPower plug DVI-I video connectorStep 1 display installation Step 2 pen tablet installation INSTALLATIONThere are two primary steps to the installation process Follow ALL installation instructions carefullySTEP 1 DISPLAY INSTALLATION DISPLAY CABLING DIAGRAM Next, turn on your computer For Macintosh systems, a Cintiq color proﬁle will be added to your computer’s color management system during the tablet software driver installation process. To activate this color proﬁle for use with Cintiq, you may need to select the Cintiq 12WX proﬁle in the system’s ColorSync Utility control panel. For more details, see the color management information in your operating system and application documentation STEP 2 PEN TABLET INSTALLATION USB CABLE INSTALLATIONPEN TABLET USB CABLING DIAGRAM SOFTWARE INSTALLATION USING THE GRIP PEN WORKING WITH YOUR CINTIQBASIC PEN OPERATIONS Using the side switch The pen is equipped with a DuoSwitch. This switch has two programmable functions that can be selected by rocking the switch in either direction. You can use the DuoSwitch whenever the pen tip is within 5 mm 0.2 inch of the tablet surface you do not need to touch the pen tip to the tablet in order to use the switch. By default, the upper switch is set to DOUBLE CLICK and the lower switch is set to RIGHT CLICK TABLET CONTROLS USING THE EXPRESSKEYS TipsUSING THE TOUCH STRIPS SETTING UP YOUR WORK AREA ADJUSTING DISPLAY INCLINE ATTACHING THE ACCESSORY FEET ROTATING THE TABLETCUSTOMIZING OPENING THE CONTROL PANELLEARNING MORE ABOUT CINTIQ CUSTOMIZATION BASICS Closes the control panelSoftware User’s Manual CALIBRATING CINTIQ ADJUSTING THE DISPLAY FACTORY PRESETS, AUTO-SYNC, AND COLOR CALIBRATIONPOWER SAVING ENTER button ON SCREEN DISPLAY OSD SETTINGS1. MENU button 2. Selection buttonsThe basic process for working with the OSD is as follows OSD Control ResetMain Control LanguageHORIZONTAL. Changes the horizontal position of the image. To automatically adjust, use the AUTO ADJUST option ADJUSTING CLOCK AND PHASE VGA ONLY TROUBLESHOOTING TESTING CINTIQ1. If the Cintiq power LED does not light, check the following 2. If there is no display 3. Verify that the tablet and Grip Pen are workingTESTING CONTROLS AND INPUT TOOLS TESTING THE EXPRESSKEYSTESTING THE TOUCH STRIPS TESTING A PEN AirbrushDISPLAY TROUBLESHOOTING GENERAL DISPLAY PROBLEMSPage VGA PROBLEMS PEN TABLET TROUBLESHOOTING GENERAL PROBLEMSTesting Cintiq on page FEEL The pen side switch does Delete the pen tablet preferences as follows WINDOWS-SPECIFIC PROBLEMS MACINTOSH-SPECIFIC PROBLEMSSee Technical support options on page TECHNICAL SUPPORT OPTIONS Europe, Middle East and Africa OBTAINING DRIVER DOWNLOADSUSA, Canada, Central and South America JapanCLEANING APPENDIXCARING FOR CINTIQ REPLACING THE PEN TIP To remove the old nibTo insert a new nib USING A MOUNTING FIXTURE Attaching to a ﬁxtureRemoval from the ﬁxture PEN AND DIGITAL INK CAPABILITIES IN WINDOWS VISTA ABOUT THE WINDOWS VISTA TABLET PC INPUT PANEL UNINSTALLING CINTIQ WindowsMacintosh PRODUCT SPECIFICATIONS CINTIQ 12WX MODEL DTZ-1200W GENERAL SPECIFICATIONSDISPLAY GRIP PEN MODEL ZP-501E POWER ADAPTERPEN TABLET 148 x 112 x 27 mm 5.83 x 4.41 x 1.06 in, excluding foot padsACCESSORIES ORDERING PARTS AND ACCESSORIES RADIO AND TELEVISION INTERFERENCE FEDERAL COMMUNICATIONS COMMISSION FCC NOTICEINDUSTRY CANADA CANADA ONLY CE DECLARATIONIndustry Canada, Class B WARRANTY WORLDWIDE, EXCEPT FOR EUROPE, AFRICA AND MIDDLE EAST LIMITED WARRANTYWARRANTY SERVICE IN THE U.S.A. AND CANADA WARRANTY SERVICE OUTSIDE OF THE U.S.A. AND CANADAIn North and South America contact This page intentionally left blank Wacom China Corporation Wacom Technology CorporationWacom Europe GmbH TelephoneInstallation Guide & Hardware Manual for Cintiq 12WX DTZ-1200W UE-0387