Panasonic KX-FL501E Problem Cause & solution Cannot send documents, Other party complains that

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Operations

Fax – sending

Problem	Cause & solution

I cannot send documents.	The telephone line cord is connected to the EXT jack on
	●
	the unit. Connect to the LINE jack (p. 16).
	The other party’s fax machine is busy or has run out of
	●
	recording paper. Try again.
	The other party’s machine is not a facsimile. Check with
	●
	the other party.
	The other party’s fax machine rings too many times. Send
	●
	the fax manually – dial the number, confirm the fax tone,
	then press FAX START .

The other party complains that	If your line has special telephone services such as call
	●
letters on their received	waiting, the service may have been activated during fax
document are distorted or not	transmission. Connect the unit to a line that does not have
clear.	these services.
	The extension telephone on the same line is off the hook.
	●
	Hang up the extension telephone and try again.
	Try copying the document. If the copied image is clear,
	●
	there may be something wrong with the other party’s
	machine.

The other party complains that	The glass or rollers are dirty. Clean them (p. 74).
	●
dirty patterns or black lines
appear on their received
document.

I cannot make an international	Use the overseas transmission mode of feature #23 (p. 56).
fax call.	●
fax call.	Add two pauses at the end of the telephone number or dial
	●
	manually.

Fax – receiving

Problem		Cause & solution

I cannot receive documents.		The telephone line cord is connected to the EXT jack on
		●
		the unit. Connect to the LINE jack (p. 16).

I cannot receive documents		The receive mode is set to TEL mode. Set to FAX ONLY
		●
automatically.		mode (p. 43) or TEL/FAX mode (p. 46, 47).
		The time taken to answer the call is too long. Decrease the
		●
		number of rings of features #06 (p. 55), #30 (p. 57) and #78
		(p. 59).

The display shows the		The incoming call is not a fax. Change the receive mode to
		●
following message, but faxes		TEL mode (p. 42).
are not received.

CONNECTING


		(continued)

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Contents Operating Instructions Warranty Registration 580550 08701 to Fax Terms and ConditionsThank you for purchasing a Panasonic facsimile For your future referenceSafety instructions Important safety instructionsLaser radiation Toner cartridgeDrum unit Installation Other InformationTable of Contents Copy Accessories Included accessoriesAccessory information Model No Usage SpecificationsOverview Help Button/Finding the ControlsHelp function HelpFinding the Controls LocationSetup Toner cartridge and drum unitSurface Toner save feature Document stacker Paper tray, document stacker and paper stackerPaper tray Paper stackerRecording paper Adding paperConnections Menu Setting the date and timeDate and time, your logo and facsimile telephone number Menu Easy Dial SET StopSetting your logo Menu Easy Dial SETHandset Mute To select characters using Easy Dial To select characters with the dial keypadDisplay order of characters Setting your facsimile telephone number To correct a mistake To delete a numberButton!to use the recall feature Volumes / Recall FeatureAdjusting volumes Ringer volumeLower SET Automatic DiallingStoring names and telephone numbers in ONE-TOUCH Dial Directory ProgramStoring names and telephone numbers in Easy Dial Directory Program Stop Delete Helpful hintEditing and erasing a stored name and number Editing a stored name and numberEasy Dial SET Directory Program Erasing a stored station and item Easy Dial SET Directory Program StopUsing Easy Dial Making a voice call using ONE-TOUCH Dial and Easy DialUsing ONE-TOUCH Dial Lower Dial NAME/TEL NO. Stop MonitorCaller ID service from your phone company Caller IDHow Caller ID is displayed To display the date/time of the call and the caller’s name Viewing and calling back using caller informationCaller ID Search Display while viewingCaller ID Print Confirming caller information using the Caller ID listPrinting and erasing the Caller ID list Menu Stop SETFor Easy Dial Rotate Easy Dial Storing caller information in ONE-TOUCH Dial and Easy DialPress Caller ID Search Easy Dial Lower SET Caller ID SearchReceiving a request for voice contact Voice ContactInitiating voice contact Press MonitorResolution Sending FaxesSending a fax manually Sending a fax using ONE-TOUCH Dial Easy Dial Stop Resolution Lower ONE-TOUCH Dial FAX StartMinimum size Effective scanning area Document weightDocuments you can send Maximum sizeJournal report Reports for confirmationSending report Sample of a sending reportManual Broad Broadcast transmissionProgramming the stations Broadcast ONE-TOUCHAdding a new station Erasing a stored station Easy Dial Stop Resolution FAX Start SET Sending the same document to pre-programmed partiesManual Broad Broadcast Setting the unit to receive faxes Receiving FaxesWith a PC Remote Fax activationReceiving a fax manually TEL mode Answering all calls manuallyActivating TEL mode Stop FAX StartFAX only mode All calls are received as faxes Activating FAX only modeUsing the unit with an answering machine Setting up the fax machine and an answering machineReceiving voice calls How the fax machine and answering machine workReceiving a voice message and fax document in one call Receiving fax callsCall is received TEL/FAX delayed ring count Voice callTo set TEL/FAX mode Silent fax recognition ring countWhen an extension telephone is connected TEL/FAX delayed ring countUsing the unit with a computer Extension telephoneTurning the Auto Answer mode on remotely To switch to the FAX only modeTo switch to the TEL/FAX mode Menu SET When your pager receives a pager call Pager callMenu Monitor Easy Dial SET REDIAL/PAUSE Copying To select the resolution according to the type of documentCopy Start Stop Collate Resolution Copy Zoom Making a copyTo reduce or enlarge a document To collate multiple copiesFeatures Summary ProgrammingGeneral programming method Programming table Basic featuresError OFFAdvanced features How to set menu optionsNormal #68 #70#76 #78 FAX only#77 #79Error Messages Communication message Error Cause & solution CodeReports Display message Cause & solution DisplayThere is something wrong with the modem circuit. Contact our Operations Other party complains that Problem Cause & solution Cannot send documentsProblem Cause & solution Cannot receive documents Letters on their receivedReceive mode Problem Cause & solution Blank sheet is ejectedProblem Cause & solution Cannot select the desired Problem Cause & solutionCode to access the answering Problem Cause & solution Printing quality is poorPressed the remote access Cannot receive voiceIf a power failure occurs Sample of a power down reportFuser unit gets hot ReplacementReplacing the toner cartridge and the drum unit Do not touch itGreen drum surface Replacement / Jams When the recording paper has jammed in the unitRecording paper jam When the recording paper was not fed into the unit properly JamsDocument jams sending No feeding or multiple feeding occurs while sending Cleaning Cleaning the inside of the unitRemove the drum and toner unit by Printed Reports Reference lists and reportsEasy Dial SET Stop Technical data about this product Drum life SpecificationsToner life Toner life for KX-FA76XImportant Information Important InformationMethod of connection Fitting a plug to the mains lead Panasonic Business Systems U.K GuaranteeCondition of guarantee Please keep these Operating Instructions with your receiptIndex IndexIndex 0682