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| 9. Help |
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Problem | Cause & Solution |
The printing quality is | L If documents can be copied properly, the unit is working normally. |
poor. | The other party may have sent a faint document or there may be |
| something wrong with the other party’s machine. Ask them to send |
| a clearer copy of the document or to check their fax machine. |
| L Some paper has instructions recommending which side to print on. |
| Try turning the paper over. |
| L You may have used paper with a cotton and/or fibre content that is |
| over 20%, such as letterhead or resume paper. |
| L The remaining toner is low. Replace the toner cartridge (page 67). |
| L To check the drum life and quality, please print the printer test list |
| (page 76). If printing quality is still poor, replace the toner cartridge |
| and drum unit. |
| L The toner save mode is ON (feature #482 on page 53). |
| L The glass or rollers are dirty with correction fluid, etc. Clean them |
| (page 74). Please do not insert a document before correction fluid |
| has dried completely. |
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I cannot receive | L Feature #442 is activated and the received fax documents are |
documents even though | automatically transferred to the computer. View the received |
paper is installed. | documents using the computer (page 49). |
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When an extension | L You must set remote fax activation to ON (feature #434 on page 56) |
telephone is connected, I | beforehand. |
cannot receive | L Press {*}{*}{*}{9} firmly. |
documents by pressing | L You may have changed the remote fax activation code from |
{*}{*}{*}{9}. | {*}{*}{*}{9} (default setting). Verify the remote fax activation |
| code (feature #434 on page 56). |
| L The memory is full of received documents due to a lack of |
| recording paper or a recording paper jam. Install paper (page 16) |
| or clear the jammed paper (page 70). |
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The other party complains | L The memory is full of received documents due to a lack of |
that they cannot send a | recording paper or a recording paper jam. Install paper (page 16) |
document. | or clear the jammed paper (page 70). |
| L The unit is not in FAX ONLY mode. Press {AUTO ANSWER} |
| repeatedly to turn ON the {AUTO ANSWER} light. |
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I cannot select the desired | L If you want to set FAX ONLY mode: |
receiving mode. | – press {AUTO ANSWER} repeatedly to turn ON the {AUTO |
| ANSWER} light. |
| L If you want to set TEL mode or TEL/FAX mode: |
| – select the desired mode using feature #404 (page 54), and |
| press {AUTO ANSWER} repeatedly to turn OFF the {AUTO |
| ANSWER} indicator. |
| L The Distinctive Ring of feature #430 is activated (page 39). |
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9.3.5 Copying |
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Problem | Cause & Solution |
The unit will not make a | L You cannot make a copy during programming. Make the copy after |
copy. | programming. |
| L The document was not fed into the unit properly. |
| document. |
| L Recording paper is not installed or the unit has run out of paper. |
| Install paper (page 16). |
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