Panasonic KX-FC962HK manual Problem Cause & Solution Cannot page a cordless, Handset or base unit

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12. Help

Problem	Cause & Solution
I cannot page a cordless	L The called cordless handset is too far from the base unit.
handset or base unit.	L The called unit is in use. Try again later.

Caller information is not	L You have not subscribed to Caller ID service.
displayed.	L The caller requested not to send his/her information.
	L Depending on the service of the local telephone company, caller
	information may not be displayed on the cordless handset in
	TEL/FAX mode. In this case, change the TEL/FAX ring setting to 1
	(feature #78 on page 66).

While viewing caller	L Do not pause for over 1 minute on the cordless handset or 3
information, the display	minutes on the base unit while searching.
returns to standby mode.

12.3.3 Cordless handset

Problem	Cause & Solution
The cordless handset	L Make sure that the batteries are installed correctly (page 6).
does not work.	L Fully charge the batteries (page 8).
	L Clean the charge contacts and charge again (page 8).
	L Turn the cordless handset power OFF, then ON (page 18).
	L Check that the power cord is connected properly.
	L The cordless handset has not been registered to the base unit.
	Register the cordless handset (page 75).
	L Re-install the batteries (page 6) and fully charge them.

The cordless handset	L The cordless handset is not turned ON. Turn the power ON (page
display is blank.	18).

The cordless handset will	L Make sure that the batteries are installed correctly (page 6).
not turn ON.	L Fully charge the batteries (page 8).
	L Clean the charge contacts and charge again (page 8).

w is flashing.	L The cordless handset is not registered to the base unit. Register it
	(page 75).
	L The cordless handset is too far from the base unit. Move closer.
	L The power cord is not connected. Check the connections.
	L You are using the cordless handset or base unit in an area with
	high electrical interference. Locate the cordless handset and base
	unit away from interference sources, such as antenna and mobile
	phones.

The cordless handset	L The night mode feature is turned ON. Turn it OFF (page 33).
does not ring.	L The ringer volume is turned OFF. Adjust it (page 18).

The batteries should be	L Clean the charge contacts and charge again (page 8).
charging but the battery	L The AC adaptor is disconnected. Plug in the AC adaptor.
icon does not change.

A busy tone is heard when	L The cordless handset is too far from the base unit. Move closer and
{C} is pressed.	try again.
	L The base unit or another cordless handset is on an outside call.
	Wait for the other user to complete the call.

Static, sound cuts in/out,	L Move the cordless handset and the base unit away from other
fades. Interference from	electrical appliances.
other electrical units.	L Move closer to the base unit.

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Contents Operating Instructions Important Instructions 100 101Included accessories QuantityAvailable accessories Accessory informationModel No Specifications/Usage Installing the batteries Battery installation / replacementReplacing the batteries Base unit ConnectionsCharger unit Battery charge Battery strengthBattery icons Battery strength Battery lifeCorrect Incorrect Recording paperFAX/START Fax sending / Copying Fax receivingTo send a fax Copy FAX/STARTWhen the Auto Answer indicator flashes When the Auto Answer indicator is onAnswering machine Stop Menu SETInstallation Important safety instructionsBattery Important Instructions For best performance Location of Controls Cordless handset SETMenu LowerDisplay descriptions of the cordless handset OverviewTurning the cordless handset power ON/OFF Adjusting cordless handset volumePower on Power OFFAdjusting base unit volume Dialling modeWith the cordless handset With the base unitDate and time Example 10 AugustExample 1520 24-hour time entry Press 15 SET Date & Time Press SETYour logo Example 10 August, 2005 Press 10 08To correct a mistake Flash Stop Mute SETTo select characters using a or B Keypad CharactersTo enter your logo Example Bill To change uppercase or lowercase lettersYour fax number Stop SETYour FAX no Press SET Example +234Making phone calls MIC SP-PHONE Any key answer feature Auto talk feature Answering phone callsRecording a telephone conversation Record StopMaking a phone call using the phonebook Cordless handset phonebookCategories Storing phonebook itemsErasing stored items Editing a stored itemChain dial Base unit phonebook Erasing a stored itemErase Stop SP-PHONE SET Helpful hintsOne-touch dial feature Night mode Setting the ring delay for night mode Select Ringer Setup, then pressSelect Ring Delay, then press Setting night mode ON/OFFCaller ID service How Caller ID is displayedViewing and calling back using caller information Editing a caller’s telephone number before calling back Caller ID FAX/START Stop SP-PHONEErasing caller information To delete a numberTo insert a number Erasing all caller informationInto the cordless handset phonebook Into the base unit phonebookInto the one-touch dial Caller IDVoice mail service Sending a fax manually Stop FAX/STARTDocument weight Documents you can sendMinimum document size Maximum document sizeFAX/START Lower Broadcast transmission Programming items into the broadcast memoryAdding a new item into the broadcast memory Erasing a stored item from the broadcast memoryTo cancel broadcast transmission To send the same document to a one-time group of partiesUse only as a fax FAX only mode Use mostly as a telephone TEL modeSelecting the way to use your fax machine Auto receiveUse as a telephone and/or fax TEL/FAX mode Activating TEL mode Activating TEL mode with the cordless handsetHow to receive phone calls and faxes with the base unit Receiving a fax manually Auto answerActivating TEL/FAX mode TEL/FAX ModeTo stop receiving How phone calls and faxes are receivedActivating TAM/FAX mode Activating TAM/FAX mode with the cordless handsetRing setting in TAM/FAX mode Receiving a fax automatically Auto answer onFAX only Mode Activating FAX only modeAnswering calls with an extension telephone Storing undesired callers Activating the junk fax prohibitorStop SET Using with the ring detection feature To use the ring detection feature, set to TEL modeStop Copy Making a copyTo stop copying Recording your greeting message Erasing your recorded greeting messagePre-recorded greeting message To check the greeting messageErasing recorded messages Listening to recorded messagesStop Playback Erase Recording your greeting message Using the answering machine with the cordless handsetTo erase your greeting message Recording a voice memo Using direct commandsProgramming for answering machine Turning call screening on/off Selecting the caller’s recording timeTurning message alert on/off Operating from a remote location Remote operation using remote commandsSummary of remote operation Pager call SP-PHONE SETProgramming basic features Programming advanced featuresTo cancel programming Base unit programmingBasic features Advanced features Code #35 Setting the night mode Code #42 Setting the message alertCode #44 Setting the memory reception alert Code #46 Setting friendly receptionCode #55 Setting the greeting message Code #58 Setting the scan contrastCode #59 Setting the print contrast Code #67 Setting the call screeningDirect commands for programming features Program code and direct command button#13 Dialling mode OFF #23 Overseas mode#25 Delayed transmission #35 Night mode#73 Manual receive mode #76 Connecting tone#78 TEL/FAX ring setting #80 Set default YESCordless handset programming Alarm Display setupProgrammable functions Ringer optionsCall options Other optionsProgrammable functions using the base unit PIN Resetting the cordless handset to its default settingsSetting pause length Changing the recall flash timeSetting call restriction Setting call bar for the base unitStoring/changing emergency numbers Changing the base unit PIN personal identification numberProgrammable Features Operating additional units Registering a cordless handset to a base unitAdditional cordless handsets Additional base unitsCancelling a cordless handset Cancelling a base unitSelecting a base unit Increasing the range of the base unitIntercom Between cordless handsetsBetween a cordless handset and the base unit Intercom SP-PHONE BExample When the base unit calls cordless handset Base unit Transferring calls / Conference callsFrom a cordless handset to the base unit SP-PHONE IntercomFrom the base unit to a cordless handset To transfer a call without speaking to the base unit userCopying a stored item Copying cordless handset phonebook itemsCopying all stored items Available character entries for the cordless handset Character entry modesExtended 2 character table O Cyrillic character table PWall mounting the charger Wall template for chargerError messages Reports Error messages Base unit display Display Cause & SolutionWork. Contact our service personnel System is busy. Replace the handset or stop usingTransmission error occurred. Try again Document is jammed. Remove the jammed documentInitial settings When a function does not work, check hereGeneral Problem Cause & Solution Cannot page a cordless Returns to standby modeProblem Cause & Solution Cordless handset Charging but the batteryNearest Panasonic service centre Interference sources, such as antenna and mobile phonesBut category ring tones Will not sound Cannot redial by Base unit Cordless handsetFax sending Fax receivingCopying Answering machineIf a power failure occurs Recording paper jams Do not use paper products, such as paper towels or tissues Document feeder / scanner glass cleaningDocument jams sending Thermal head cleaning Help Reference lists and reports Base unit only Specifications Duplex procedure RF transmission power Approx mW Operating environmentMass Weight Approx g Mass Weight Approx g Power supplyFor your future reference User recordAttach your sales receipt here Index 102 103