Panasonic KX-FC962HK Interference sources, such as antenna and mobile phones, From the base unit

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	12. Help

Problem	Cause & Solution
Noise is heard during a	L You are using the handset or base unit in an area with high
call.	electrical interference. Locate the handset and base unit away from
	interference sources, such as antenna and mobile phones.

The cordless handset	L Disconnect the power cord and turn OFF the cordless handset to
stops working while being	reset the unit. Connect the power cord, turn ON the cordless
used.	handset and try again.

While storing an item in	L To answer a call, press {C} or {s}. Storing will be cancelled.
the phonebook or	Store the name and number again.
assigning a one touch
dial, the cordless handset
starts to ring.

I assigned a phonebook	L You must subscribe to Caller ID service.
item to a desired category,
but category ring tones
will not sound.

I cannot redial by	L If the last number dialled was more than 24 digits long, the number
pressing {R}.	will not be redialled correctly. Redial the number manually.

7flashes or the	L Fully charge the batteries (page 8).
cordless handset beeps
intermittently while it is in
use.

I fully charged the	L Clean the charge contacts and charge again (page 8).
batteries, but 7still	L It is time to replace the batteries (page 6).
flashes.

I cannot receive	L The memory is full of received documents due to a lack of
documents using the	recording paper or a recording paper jam. Install paper (page 9) or
cordless handset.	clear the jammed paper (page 93).

I cannot make a call with	L The call bar feature is set. Turn it OFF (page 71).
the cordless handset.	L You dialled a call restricted number. Remove the number from the
	call restricted list (page 73).
	L The key lock feature is turned ON. Turn it OFF (page 25).

I cannot register a	L The maximum number of base units are already registered to the
cordless handset to a	cordless handset. Cancel unused base unit registrations from the
base unit.	cordless handset (page 76).
	L The maximum number of cordless handsets are already registered
	to the base unit. Cancel unused cordless handset registrations
	from the base unit (page 76).
	L You entered the wrong PIN. If you forget your PIN, consult your
	nearest Panasonic service centre.
	L Locate the cordless handset and the base unit away from other
	electrical appliances.

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Contents Operating Instructions Important Instructions 101 100Quantity Included accessoriesModel No Specifications/Usage Accessory informationAvailable accessories Replacing the batteries Battery installation / replacementInstalling the batteries Charger unit ConnectionsBase unit Battery strength Battery chargeBattery icons Battery strength Battery lifeFAX/START Recording paperCorrect Incorrect Fax receiving Fax sending / CopyingTo send a fax Copy FAX/STARTWhen the Auto Answer indicator is on When the Auto Answer indicator flashesAnswering machine Stop Menu SETBattery Important safety instructionsInstallation Important Instructions For best performance Location of Controls SET Cordless handsetMenu LowerOverview Display descriptions of the cordless handsetAdjusting cordless handset volume Turning the cordless handset power ON/OFFPower on Power OFFDialling mode Adjusting base unit volumeWith the cordless handset With the base unitExample 10 August Date and timeExample 1520 24-hour time entry Press 15 SET Date & Time Press SETExample 10 August, 2005 Press 10 08 Your logoTo correct a mistake Flash Stop Mute SETKeypad Characters To select characters using a or BTo enter your logo Example Bill To change uppercase or lowercase lettersStop SET Your fax numberYour FAX no Press SET Example +234Making phone calls MIC SP-PHONE Answering phone calls Any key answer feature Auto talk featureRecord Stop Recording a telephone conversationCordless handset phonebook Making a phone call using the phonebookCategories Storing phonebook itemsChain dial Editing a stored itemErasing stored items Erasing a stored item Base unit phonebookErase Stop SP-PHONE SET Helpful hintsOne-touch dial feature Night mode Select Ringer Setup, then press Setting the ring delay for night modeSelect Ring Delay, then press Setting night mode ON/OFFHow Caller ID is displayed Caller ID serviceViewing and calling back using caller information Caller ID FAX/START Stop SP-PHONE Editing a caller’s telephone number before calling backTo delete a number Erasing caller informationTo insert a number Erasing all caller informationInto the base unit phonebook Into the cordless handset phonebookInto the one-touch dial Caller IDVoice mail service Stop FAX/START Sending a fax manuallyDocuments you can send Document weightMinimum document size Maximum document sizeFAX/START Lower Programming items into the broadcast memory Broadcast transmissionAdding a new item into the broadcast memory Erasing a stored item from the broadcast memoryTo send the same document to a one-time group of parties To cancel broadcast transmissionUse mostly as a telephone TEL mode Use only as a fax FAX only modeSelecting the way to use your fax machine Auto receiveUse as a telephone and/or fax TEL/FAX mode Activating TEL mode with the cordless handset Activating TEL modeHow to receive phone calls and faxes with the base unit Receiving a fax manually Auto answerTEL/FAX Mode Activating TEL/FAX modeTo stop receiving How phone calls and faxes are receivedActivating TAM/FAX mode with the cordless handset Activating TAM/FAX modeRing setting in TAM/FAX mode Receiving a fax automatically Auto answer onAnswering calls with an extension telephone Activating FAX only modeFAX only Mode Stop SET Activating the junk fax prohibitorStoring undesired callers To use the ring detection feature, set to TEL mode Using with the ring detection featureTo stop copying Making a copyStop Copy Erasing your recorded greeting message Recording your greeting messagePre-recorded greeting message To check the greeting messageStop Playback Erase Listening to recorded messagesErasing recorded messages To erase your greeting message Using the answering machine with the cordless handsetRecording your greeting message Programming for answering machine Using direct commandsRecording a voice memo Turning message alert on/off Selecting the caller’s recording timeTurning call screening on/off Summary of remote operation Remote operation using remote commandsOperating from a remote location SP-PHONE SET Pager callProgramming advanced features Programming basic featuresTo cancel programming Base unit programmingBasic features Advanced features Code #42 Setting the message alert Code #35 Setting the night modeCode #44 Setting the memory reception alert Code #46 Setting friendly receptionCode #58 Setting the scan contrast Code #55 Setting the greeting messageCode #59 Setting the print contrast Code #67 Setting the call screeningProgram code and direct command button Direct commands for programming featuresOFF #23 Overseas mode #13 Dialling mode#25 Delayed transmission #35 Night mode#76 Connecting tone #73 Manual receive mode#78 TEL/FAX ring setting #80 Set default YESCordless handset programming Display setup AlarmProgrammable functions Ringer optionsOther options Call optionsResetting the cordless handset to its default settings Programmable functions using the base unit PINSetting pause length Changing the recall flash timeSetting call bar for the base unit Setting call restrictionStoring/changing emergency numbers Changing the base unit PIN personal identification numberProgrammable Features Registering a cordless handset to a base unit Operating additional unitsAdditional cordless handsets Additional base unitsCancelling a base unit Cancelling a cordless handsetSelecting a base unit Increasing the range of the base unitBetween cordless handsets IntercomBetween a cordless handset and the base unit Intercom SP-PHONE BTransferring calls / Conference calls Example When the base unit calls cordless handset Base unitFrom a cordless handset to the base unit SP-PHONE IntercomTo transfer a call without speaking to the base unit user From the base unit to a cordless handsetCopying all stored items Copying cordless handset phonebook itemsCopying a stored item Character entry modes Available character entries for the cordless handsetCyrillic character table P Extended 2 character table OWall template for charger Wall mounting the chargerError messages Reports Display Cause & Solution Error messages Base unit displaySystem is busy. Replace the handset or stop using Work. Contact our service personnelTransmission error occurred. Try again Document is jammed. Remove the jammed documentGeneral When a function does not work, check hereInitial settings Returns to standby mode Problem Cause & Solution Cannot page a cordlessProblem Cause & Solution Cordless handset Charging but the batteryInterference sources, such as antenna and mobile phones Nearest Panasonic service centreBut category ring tones Will not sound Cannot redial by Base unit Cordless handsetFax receiving Fax sendingAnswering machine CopyingIf a power failure occurs Recording paper jams Document jams sending Document feeder / scanner glass cleaningDo not use paper products, such as paper towels or tissues Thermal head cleaning Help Reference lists and reports Base unit only Specifications RF transmission power Approx mW Operating environment Duplex procedureMass Weight Approx g Mass Weight Approx g Power supplyAttach your sales receipt here User recordFor your future reference Index 102 103