Panasonic KX-FC962HK manual Copying, Answering machine

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12. Help

Problem

Cause & Solution

The printing quality is

L The thermal head is dirty. Clean it (page 95).

poor.

L Adjust the print contrast using feature #59 (page 65).

 

L If documents can be copied properly, the unit is working normally.

 

The other party may have sent a faint document or there may be

 

something wrong with the other party’s machine. Ask them to send

 

a clearer copy of the document or to check their fax machine.

 

 

The other party complains

L The receiving mode is set to TEL mode.

that they cannot send a

Receive the document manually (page 47) or change the receiving

document.

mode to TAM/FAX mode (page 49) or FAX ONLY mode (page 50).

 

L The memory is full of received documents due to a lack of

 

recording paper or a recording paper jam. Install paper (page 9) or

 

clear the jammed paper (page 93).

 

 

I cannot select the desired

L If you want to set TAM/FAX or FAX ONLY mode, set the desired

receiving mode.

mode using feature #77 (page 65), and press {AUTO ANSWER}

 

repeatedly to select the desired mode.

 

L If you want to set TEL mode or TEL/FAX mode, set the desired

 

mode using feature #73 (page 65), and press {AUTO ANSWER}

 

repeatedly to select TEL mode.

 

L The Distinctive Ring of feature #31 is activated (page 52).

 

 

When an extension

L You must set remote fax activation to ON (feature #41 on page 64)

telephone is connected, I

beforehand.

cannot receive

L Press {*}{*}{*}{9} firmly.

documents by pressing

L The memory is full of received documents due to a lack of

{*}{*}{*}{9}.

recording paper or a recording paper jam. Install paper (page 9) or

 

clear the jammed paper (page 93).

 

 

12.3.6 Copying

 

 

 

Problem

Cause & Solution

The unit will not make a

L You cannot make a copy during programming.

copy.

L You cannot make a copy during a telephone conversation.

 

 

A black line, a white line or

L The scanner glass, white plate or rollers are dirty with correction

smudge appears on the

fluid, etc. Clean them (page 94). Please do not insert a document

copied document.

before correction fluid has dried completely.

 

 

The copied document is

L The recording paper is not installed correctly. Make sure that the

blank.

shiny side of the paper is facing down and re-installthe paper

 

(page 9).

 

 

The copied image is

L Adjust the width of the document guides to fit the actual size of the

distorted.

document.

 

 

The printing quality is

L The thermal head is dirty. Clean it (page 95).

poor.

L Adjust the print contrast using feature #59 (page 65).

 

 

12.3.7 Answering machine

 

 

Problem

Cause & Solution

The answering machine is

L The recording time is set to “GREET ONLY”. Select “1 MINUTE”

turned ON, but caller

or “3 MINUTES” (feature #10 on page 62).

messages are not

L The message memory is full. Erase unnecessary messages (page

recorded.

55).

 

 

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Contents Operating Instructions Important Instructions 101 100Quantity Included accessoriesAvailable accessories Accessory informationModel No Specifications/Usage Installing the batteries Battery installation / replacementReplacing the batteries Base unit ConnectionsCharger unit Battery life Battery chargeBattery strength Battery icons Battery strengthCorrect Incorrect Recording paperFAX/START Copy FAX/START Fax sending / CopyingFax receiving To send a faxStop Menu SET When the Auto Answer indicator flashesWhen the Auto Answer indicator is on Answering machineInstallation Important safety instructionsBattery Important Instructions For best performance Location of Controls Lower Cordless handsetSET MenuOverview Display descriptions of the cordless handsetPower OFF Turning the cordless handset power ON/OFFAdjusting cordless handset volume Power onWith the base unit Adjusting base unit volumeDialling mode With the cordless handsetSET Date & Time Press SET Date and timeExample 10 August Example 1520 24-hour time entry Press 15Flash Stop Mute SET Your logoExample 10 August, 2005 Press 10 08 To correct a mistakeTo change uppercase or lowercase letters To select characters using a or BKeypad Characters To enter your logo Example BillExample +234 Your fax numberStop SET Your FAX no Press SETMaking phone calls MIC SP-PHONE Answering phone calls Any key answer feature Auto talk featureRecord Stop Recording a telephone conversationStoring phonebook items Making a phone call using the phonebookCordless handset phonebook CategoriesErasing stored items Editing a stored itemChain dial Helpful hints Base unit phonebookErasing a stored item Erase Stop SP-PHONE SETOne-touch dial feature Night mode Setting night mode ON/OFF Setting the ring delay for night modeSelect Ringer Setup, then press Select Ring Delay, then pressHow Caller ID is displayed Caller ID serviceViewing and calling back using caller information Caller ID FAX/START Stop SP-PHONE Editing a caller’s telephone number before calling backErasing all caller information Erasing caller informationTo delete a number To insert a numberCaller ID Into the cordless handset phonebookInto the base unit phonebook Into the one-touch dialVoice mail service Stop FAX/START Sending a fax manuallyMaximum document size Document weightDocuments you can send Minimum document sizeFAX/START Lower Erasing a stored item from the broadcast memory Broadcast transmissionProgramming items into the broadcast memory Adding a new item into the broadcast memoryTo send the same document to a one-time group of parties To cancel broadcast transmissionAuto receive Use only as a fax FAX only modeUse mostly as a telephone TEL mode Selecting the way to use your fax machineUse as a telephone and/or fax TEL/FAX mode Receiving a fax manually Auto answer Activating TEL modeActivating TEL mode with the cordless handset How to receive phone calls and faxes with the base unitHow phone calls and faxes are received Activating TEL/FAX modeTEL/FAX Mode To stop receivingReceiving a fax automatically Auto answer on Activating TAM/FAX modeActivating TAM/FAX mode with the cordless handset Ring setting in TAM/FAX modeFAX only Mode Activating FAX only modeAnswering calls with an extension telephone Storing undesired callers Activating the junk fax prohibitorStop SET To use the ring detection feature, set to TEL mode Using with the ring detection featureStop Copy Making a copyTo stop copying To check the greeting message Recording your greeting messageErasing your recorded greeting message Pre-recorded greeting messageErasing recorded messages Listening to recorded messagesStop Playback Erase Recording your greeting message Using the answering machine with the cordless handsetTo erase your greeting message Recording a voice memo Using direct commandsProgramming for answering machine Turning call screening on/off Selecting the caller’s recording timeTurning message alert on/off Operating from a remote location Remote operation using remote commandsSummary of remote operation SP-PHONE SET Pager callBase unit programming Programming basic featuresProgramming advanced features To cancel programmingBasic features Advanced features Code #46 Setting friendly reception Code #35 Setting the night modeCode #42 Setting the message alert Code #44 Setting the memory reception alertCode #67 Setting the call screening Code #55 Setting the greeting messageCode #58 Setting the scan contrast Code #59 Setting the print contrastProgram code and direct command button Direct commands for programming features#35 Night mode #13 Dialling modeOFF #23 Overseas mode #25 Delayed transmission#80 Set default YES #73 Manual receive mode#76 Connecting tone #78 TEL/FAX ring settingCordless handset programming Ringer options AlarmDisplay setup Programmable functionsOther options Call optionsChanging the recall flash time Programmable functions using the base unit PINResetting the cordless handset to its default settings Setting pause lengthChanging the base unit PIN personal identification number Setting call restrictionSetting call bar for the base unit Storing/changing emergency numbersProgrammable Features Additional base units Operating additional unitsRegistering a cordless handset to a base unit Additional cordless handsetsIncreasing the range of the base unit Cancelling a cordless handsetCancelling a base unit Selecting a base unitIntercom SP-PHONE B IntercomBetween cordless handsets Between a cordless handset and the base unitSP-PHONE Intercom Example When the base unit calls cordless handset Base unitTransferring calls / Conference calls From a cordless handset to the base unitTo transfer a call without speaking to the base unit user From the base unit to a cordless handsetCopying a stored item Copying cordless handset phonebook itemsCopying all stored items Character entry modes Available character entries for the cordless handsetCyrillic character table P Extended 2 character table OWall template for charger Wall mounting the chargerError messages Reports Display Cause & Solution Error messages Base unit displayDocument is jammed. Remove the jammed document Work. Contact our service personnelSystem is busy. Replace the handset or stop using Transmission error occurred. Try againInitial settings When a function does not work, check hereGeneral Charging but the battery Problem Cause & Solution Cannot page a cordlessReturns to standby mode Problem Cause & Solution Cordless handsetBase unit Cordless handset Nearest Panasonic service centreInterference sources, such as antenna and mobile phones But category ring tones Will not sound Cannot redial byFax receiving Fax sendingAnswering machine CopyingIf a power failure occurs Recording paper jams Do not use paper products, such as paper towels or tissues Document feeder / scanner glass cleaningDocument jams sending Thermal head cleaning Help Reference lists and reports Base unit only Specifications Mass Weight Approx g Power supply Duplex procedureRF transmission power Approx mW Operating environment Mass Weight Approx gFor your future reference User recordAttach your sales receipt here Index 102 103
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