Panasonic KX-FC962HK manual Fax sending, Fax receiving

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12. Help

12.3.4 Fax – sending

Problem

 

Cause & Solution

I cannot send documents.

 

L The telephone line cord is connected to the [EXT] jack on the unit.

 

 

Connect to the [LINE] jack (page 7).

 

 

L The other party’s fax machine is busy or has run out of recording

 

 

paper. Try again.

 

 

L The other party does not have a fax machine. Check with the other

 

 

party.

 

 

L The other party’s fax machine failed to answer the fax

 

 

automatically. Send the fax manually (page 40).

 

 

 

I cannot send a fax

 

L Use the overseas transmission mode of feature #23 (page 63).

overseas.

 

L Add two pauses at the end of the telephone number or dial

 

 

manually.

 

 

 

The other party complains

 

L If your line has special telephone services such as call waiting, the

that letters on their

 

service may have been activated during fax transmission. Connect

received document are

 

the unit to a line that does not have these services.

distorted or not clear.

 

L Another telephone on the same line is off the hook. Hang up the

 

 

telephone and try again.

 

 

L Try copying the document. If the copied image is clear, there may

 

 

be something wrong with the other party’s machine.

 

 

L Adjust the scan contrast using feature #58 (page 65).

 

 

 

The other party complains

 

L The scanner glass, white plate or rollers are dirty with correction

that black lines, white

 

fluid, etc. Clean them (page 94). Please do not insert a document

lines or smudges appear

 

before correction fluid has dried completely.

on their received

 

 

document.

 

 

 

 

 

12.3.5 Fax – receiving

 

 

 

 

Problem

 

Cause & Solution

I cannot receive

 

L The memory is full of received documents due to a lack of

documents.

 

recording paper or a recording paper jam. Install paper (page 9) or

 

 

clear the jammed paper (page 93).

 

 

L The telephone line cord is connected to the [EXT] jack on the unit.

 

 

Connect to the [LINE] jack (page 7).

 

 

 

I cannot receive

 

L The receiving mode is set to TEL mode.

documents automatically.

 

Change the receiving mode to TAM/FAX mode (page 49), FAX

 

 

ONLY mode (page 50) or TEL/FAX mode (page 48).

 

 

L The time taken to answer the call is too long. Decrease the number

 

 

of rings before the unit answers a call (feature #06 on page 62).

 

 

L The greeting message is too long. Record a shorter message

 

 

(page 54).

 

 

 

The display shows

 

L The receiving mode is set to FAX ONLY mode and the incoming

“CONNECTING.....”, but

 

call is not a fax. Change the receiving mode to TEL mode (page

faxes are not received.

 

47), TAM/FAX mode (page 49) or TEL/FAX mode (page 48).

A blank sheet is ejected.

 

L The recording paper is not installed correctly. Make sure that the

 

 

shiny side of the paper is facing down and re-install the paper

 

 

(page 9).

 

 

L The other party placed the document in their fax machine the

 

 

wrong way. Check with the other party.

 

 

 

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Contents Operating Instructions Important Instructions 100 101Included accessories QuantityAccessory information Available accessoriesModel No Specifications/Usage Battery installation / replacement Installing the batteriesReplacing the batteries Connections Base unitCharger unit Battery icons Battery strength Battery chargeBattery strength Battery lifeRecording paper Correct IncorrectFAX/START To send a fax Fax sending / CopyingFax receiving Copy FAX/STARTAnswering machine When the Auto Answer indicator flashesWhen the Auto Answer indicator is on Stop Menu SETImportant safety instructions InstallationBattery Important Instructions For best performance Location of Controls Menu Cordless handsetSET LowerDisplay descriptions of the cordless handset OverviewPower on Turning the cordless handset power ON/OFFAdjusting cordless handset volume Power OFFWith the cordless handset Adjusting base unit volumeDialling mode With the base unitExample 1520 24-hour time entry Press 15 Date and timeExample 10 August SET Date & Time Press SETTo correct a mistake Your logoExample 10 August, 2005 Press 10 08 Flash Stop Mute SETTo enter your logo Example Bill To select characters using a or BKeypad Characters To change uppercase or lowercase lettersYour FAX no Press SET Your fax numberStop SET Example +234Making phone calls MIC SP-PHONE Any key answer feature Auto talk feature Answering phone callsRecording a telephone conversation Record StopCategories Making a phone call using the phonebookCordless handset phonebook Storing phonebook itemsEditing a stored item Erasing stored itemsChain dial Erase Stop SP-PHONE SET Base unit phonebookErasing a stored item Helpful hintsOne-touch dial feature Night mode Select Ring Delay, then press Setting the ring delay for night modeSelect Ringer Setup, then press Setting night mode ON/OFFCaller ID service How Caller ID is displayedViewing and calling back using caller information Editing a caller’s telephone number before calling back Caller ID FAX/START Stop SP-PHONETo insert a number Erasing caller informationTo delete a number Erasing all caller informationInto the one-touch dial Into the cordless handset phonebookInto the base unit phonebook Caller IDVoice mail service Sending a fax manually Stop FAX/STARTMinimum document size Document weightDocuments you can send Maximum document sizeFAX/START Lower Adding a new item into the broadcast memory Broadcast transmissionProgramming items into the broadcast memory Erasing a stored item from the broadcast memoryTo cancel broadcast transmission To send the same document to a one-time group of partiesSelecting the way to use your fax machine Use only as a fax FAX only modeUse mostly as a telephone TEL mode Auto receiveUse as a telephone and/or fax TEL/FAX mode How to receive phone calls and faxes with the base unit Activating TEL modeActivating TEL mode with the cordless handset Receiving a fax manually Auto answerTo stop receiving Activating TEL/FAX modeTEL/FAX Mode How phone calls and faxes are receivedRing setting in TAM/FAX mode Activating TAM/FAX modeActivating TAM/FAX mode with the cordless handset Receiving a fax automatically Auto answer onActivating FAX only mode FAX only ModeAnswering calls with an extension telephone Activating the junk fax prohibitor Storing undesired callersStop SET Using with the ring detection feature To use the ring detection feature, set to TEL modeMaking a copy Stop CopyTo stop copying Pre-recorded greeting message Recording your greeting messageErasing your recorded greeting message To check the greeting messageListening to recorded messages Erasing recorded messagesStop Playback Erase Using the answering machine with the cordless handset Recording your greeting messageTo erase your greeting message Using direct commands Recording a voice memoProgramming for answering machine Selecting the caller’s recording time Turning call screening on/offTurning message alert on/off Remote operation using remote commands Operating from a remote locationSummary of remote operation Pager call SP-PHONE SETTo cancel programming Programming basic featuresProgramming advanced features Base unit programmingBasic features Advanced features Code #44 Setting the memory reception alert Code #35 Setting the night modeCode #42 Setting the message alert Code #46 Setting friendly receptionCode #59 Setting the print contrast Code #55 Setting the greeting messageCode #58 Setting the scan contrast Code #67 Setting the call screeningDirect commands for programming features Program code and direct command button#25 Delayed transmission #13 Dialling modeOFF #23 Overseas mode #35 Night mode#78 TEL/FAX ring setting #73 Manual receive mode#76 Connecting tone #80 Set default YESCordless handset programming Programmable functions AlarmDisplay setup Ringer optionsCall options Other optionsSetting pause length Programmable functions using the base unit PINResetting the cordless handset to its default settings Changing the recall flash timeStoring/changing emergency numbers Setting call restrictionSetting call bar for the base unit Changing the base unit PIN personal identification numberProgrammable Features Additional cordless handsets Operating additional unitsRegistering a cordless handset to a base unit Additional base unitsSelecting a base unit Cancelling a cordless handsetCancelling a base unit Increasing the range of the base unitBetween a cordless handset and the base unit IntercomBetween cordless handsets Intercom SP-PHONE BFrom a cordless handset to the base unit Example When the base unit calls cordless handset Base unitTransferring calls / Conference calls SP-PHONE IntercomFrom the base unit to a cordless handset To transfer a call without speaking to the base unit userCopying cordless handset phonebook items Copying a stored itemCopying all stored items Available character entries for the cordless handset Character entry modesExtended 2 character table O Cyrillic character table PWall mounting the charger Wall template for chargerError messages Reports Error messages Base unit display Display Cause & SolutionTransmission error occurred. Try again Work. Contact our service personnelSystem is busy. Replace the handset or stop using Document is jammed. Remove the jammed documentWhen a function does not work, check here Initial settingsGeneral Problem Cause & Solution Cordless handset Problem Cause & Solution Cannot page a cordlessReturns to standby mode Charging but the batteryBut category ring tones Will not sound Cannot redial by Nearest Panasonic service centreInterference sources, such as antenna and mobile phones Base unit Cordless handsetFax sending Fax receivingCopying Answering machineIf a power failure occurs Recording paper jams Document feeder / scanner glass cleaning Do not use paper products, such as paper towels or tissuesDocument jams sending Thermal head cleaning Help Reference lists and reports Base unit only Specifications Mass Weight Approx g Duplex procedureRF transmission power Approx mW Operating environment Mass Weight Approx g Power supplyUser record For your future referenceAttach your sales receipt here Index 102 103
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