Samsung CLP-775 SERIES, CLP775ND Troubleshooting, Problems during setup or driver installation

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For example,

3.Click Login on the upper right of the SyncThru™ Web Service website.

4.Type in the ID and Password then click Login.

ID: admin

Password: sec00000

5.When the SyncThru™ Web Service window opens, click Network Settings.

6.Click Wireless > Custom.

You can also turn the Wi-Fi network on/off.

Troubleshooting

Problems during setup or driver installation

Printers Not Found

Your machine may not be turned on. Turn on your computer and the machine.

USB cable is not connected between your computer and machine. Connect machine to your computer using the USB cable.

The machine does not support a wireless network. Check the machine's user's guide included on the software CD supplied with your machine and prepare a wireless network machine.

Connecting Failure - Not Found SSID

The machine is unable to search the network name (SSID) you have selected or entered. Check the network name (SSID) on your access point and try connecting again.

Your access point is not turned on. Turn on your access point.

Connecting Failure - Invalid Security

You configured security incorrectly. Check the configured security on your access point and machine.

Connecting Failure - General Connection Error

Your computer is not receiving a signal from your machine. Check the USB cable and your machine’s power.

Connecting Failure - Connected Wired Network

Your machine is connected with a wired network cable. Remove the wired network cable from your machine.

PC Connection Error

The configured network address is unable to connect between your computer and machine.

-For a DHCP network environment

The receives the IP address automatically (DHCP) when computer is configured to DHCP.

-For a Static network environment

The machine uses the static address when the computer is configured to static address.

For example:

If the computer’s network information is as shown below:

-IP address: 169.254.133.42

-Subnet Mask: 255.255.0.0

Then, the machine’s network information should be as below:

-IP address: 169.254.133.43

-Subnet Mask: 255.255.0.0 (Use the computer’s subnet mask.)

-Gateway: 169.254.133.1

Other problems

If problems occur while using the machine on a network, check the following:

For information on the access point (or wireless router), refer to its own user's guide.

Your computer, access point (or wireless router), or machine may not be turned on.

Check the wireless reception around the machine. If the router is far from the machine or there is an obstacle, you might have difficulty receiving the signal.

Cycle the power for the access point (or wireless router), machine, and computer. Sometimes cycling the power can recover network communication.

Check whether firewall software (V3 or Norton) is blocking the communication.

If the computer and the machine are connected on the same network and it cannot be found when searching, firewall software might be blocking the communication. Refer to the user's guide for the software to turn it off and try searching for the machine again.

Check whether the machine's IP address is allocated correctly. You can check the IP address by printing the network configuration report.

Check whether the access point (or wireless router) has a configured security (password). If it has a password, refer to the access point (or wireless router) administrator.

Check the machine's IP address. Reinstall the machine driver and change the settings to connect to the machine on the network. Due to the characteristics of DHCP, the allocated IP address could change if the machine is not used for a long time or if the access point has been reset.

Check the wireless environment. You might not be able to connect to the network in the infrastructure environment where you need to type in a user's information before connecting to access point (or wireless router).

This machine only supports IEEE 802.11 b/g/n and Wi-Fi. Other wireless communication types (e.g., Bluetooth) are not supported.

When using the ad hoc mode, in operating systems such as Windows Vista, you might need to set the wireless connection setting every time you use the wireless machine.

You cannot use Infrastructure mode and Ad hoc mode at the same time for Samsung wireless network machines.

The machine is within the range of the wireless network.

The machine is located away from obstacles that could block the wireless signal.

Remove any large metal objects between the access point (or wireless router) and the machine.

Make sure the machine and wireless access point (or wireless router) are not separated by poles, walls, or support columns containing metal or concrete.

The machine is located away from other electronic devices that may interfere with the wireless signal.

Many devices can interfere with the wireless signal, including a microwave oven and some Bluetooth devices.

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Contents Color Laser Printer Copyright CopyrightSafety information Safety informationImportant safety symbols Operating environmentOperating method Installation / Moving Maintenance / Checking Supply usageRegulatory information Laser safety statementOzone safety Regulatory informationUnited States of America only Power saverRecycling Rfid Radio Frequenty Interface Device Correct disposal of batteries in this productRadio Frequency Emissions FCC Information to the UserRegulatory information Approvals and Certifications Declaration of Conformity European CountriesImportant warning Green and Yellow EarthIsrael only Wireless GuidanceRegulatory Compliance Statements China only About this user’s guide About this user’s guideConvention Convention Description ExampleFinding more information Material name DescriptionFeatures of your new product Features of your new productSpecial Features Features by Model Features CLP-775 SeriesFront view IntroductionMachine overview IntroductionRear view Control panel overview Status LED Understanding the control panelTurning on the machine ButtonsGetting started Setting up the hardwareContents Supplied softwareInstalling the driver locally System requirementsSelect Uninstall and click Uninstall Installing the Linux Unified DriverOpen the Applications folder Utilities Print Setup Utility WindowsDouble click cdroot Linux smartpanel install.sh Installing the SmartPanelInstalling the Printer Settings Utility Double click cdroot Linux psu install.shNetwork environment Network setupUsing a wired network Introducing useful network programsIPv4 configuration using SetIP Windows Setting IP addressIP setting using control panel IPv4 configuration using SetIP MacintoshInstalling wired network connected machine’s driver Network parameter settingRestoring factory default settings Restoring factory default settings using control panelSetup.exe /s /L18 Command Definition Description LineIn-Setup.exe /s L0x0012 orPrinters and Faxes folder MacintoshOpens Printers Code LanguageLinux InstallAccept printername enable printername Gzip -d package name tar xfUsing the Wlan Wireless network setupChoosing the installation type Setup using WindowsSelect the Wireless Setting and Installation option Wireless Network Setting Complete window appearsFor the Static method Ad hoc via USB cableFor the Dhcp method Click Continue Setup using MacintoshItems to prepare Click Wireless Setting and Installation Creating the ad hoc network in MacintoshUsing a network cable Turning the Wi-Fi network on/offOther problems TroubleshootingProblems during setup or driver installation Click Wireless CustomSetting IPv6 addresses IPv6 configurationUsing IPv6 Connecting SyncThru Web ServiceBasic setup Changing font setting Using power saving featureSetting the default tray and paper Control panelSelecting print media Media sizes supported in duplex modeMedia and tray Changing the tray sizeTray 1 / optional trays Paper limit mark Paper level indicatorLoading paper in the tray Paper width guideTips on using the multi-purpose tray Multi-purpose trayTransparency Printing on special mediaEnvelope Types Tray Optional Multi-purpose TraysLetterhead / Preprinted paper LabelsCard stock/ Custom-sized paper Used paperPhoto Setting the paper size and typeUsing the output support GlossyBasic printing Canceling a print jobPrinting PrintingUsing advanced print features Changing the default print settingsSetting your machine as a default machine Using helpUnderstanding special printer features Overlay List OverlayOverlay window appears Edit Overlay window, click Create Print Mode Using Direct Printing Utility Windows onlyWhat is Direct Printing Utility? Macintosh printing Linux printingUnix printing Configuring Printer PropertiesChanging the machine settings Printing filesHPGL/2 tab Printer-Specific Settings tabText tab Margins tabMachine status and advanced features Machine status and advanced featuresAccessing the Menu InformationGraphic System SetupPaper Network EmulationColor Job Management Samsung AnyWeb Print Using SyncThru Web ServiceManagement tools Understanding Samsung Easy Printer Manager Using Samsung Easy Printer Manager Windows onlySetting the system administrator’s information Advanced settings user interface overview Using Samsung Printer Status Windows onlyUsing Smart Panel Macintosh and Linux only Samsung Printer Status overviewOpening the Unified Driver Configurator Using the Unified Linux Driver ConfiguratorChanging Smart Panel ‘s settings Printers configurationClasses Tab Ports configurationSwitches to Ports configuration Maintenance Maintenance Handling instructions Storing the Toner cartridgeTips for Moving & storing your machine Use of non-Samsung and refilled toner cartridgeRedistributing toner TroubleshootingTroubleshooting Tips for avoiding paper jams Clearing paper jamsTray Optional traysFuser unit area Click this link to open an animation about clearing a jamExit area Duplex unit areaUnderstanding display messages Checking display messagesMessage Meaning Suggested solutions Change room Temperature Error aaa Fuser unit is not Installed Install it Jam bottomTemperature Call for serviceCondition Suggested solutions Solving other problemsPaper feeding problems Printing problems Condition Possible cause Suggested solutionsPrinting quality problems Vertical lines DropoutsWhite Spots Color or BlackCondition Common Linux problems Common PostScript problemsCommon Windows problems Problem Possible cause SolutionCommon Macintosh problems Available accessories Supplies and accessoriesHow to purchase Supplies and accessoriesReplacing the toner cartridge Available maintenance partsConnector Interface IEEE1284 Parallel Allows you to use variousReplacing the paper transfer belt Necessary Precautions to take when installing accessories Installing a memory module Activating the added accessories in printer propertiesInstalling a wireless network interface card Installing a wireless network interface cardPrinting with the optional hard disk Installing a hard diskInstalling a hard disk Storing a jobForm file Printing or deleting a stored jobControlling the active job queue File PolicySupplies and accessories Specifications SpecificationsGeneral specifications This chapter includeMaximum size custom Print media specificationsMinimum size custom Country/Region Customer Care Center Web Site Contact samsung worldwideContact Samsung worldwide Guatemala Honduras Philippines Glossary Duplex DMPrDot Matrix Printer Duty CycleIntranet ITU-T No chartIeee IP addressNetWare ResolutionModem OriginalsUNC Path Subnet MaskToner Cartridge WatermarkXPS