Samsung CLP-775 SERIES, CLP775ND manual Solving other problems, Paper feeding problems

Message	Meaning	Suggested solutions
Replace TR. belt	The life of the transfer	Replace the paper
End of life, Replace	belt has expired.	transfer belt with a new
with new Paper		one.
transfer belt unit		Install a
		Samsung-genuine
		transfer belt. (See
		"Replacing the paper
		transfer belt" on
		page 85.)
Tray[yyy] cassette	The tray is not	To close the tray, lower
Out	properly closed.	the rear edge, align it with
Tray[yyy] cassette		the slot, and slide it into
is pulled out.		the printer.
Insert it properly
Tray[yyy] has a	The machine cannot	Reinstall the optional
problem	communicate the	trays. If the problem
Communication	optional trays.	persists, call for service.
problem occurred
with tray[yyy]
Tray[yyy] Not	The optional trays is	Reinstall the optional
Installed	not installed.	trays. If the problem
Tray[yyy] is not		persists, call for service.
installed
TR. belt Not	The transfer belt of	Install the a
compatible	the machine is not for	Samsung-genuine part
Paper transfer belt	your machine.	designed for your
unit is not		machine. (See
compatible.		"Replacing the paper
Check guide		transfer belt" on
		page 85.)
Error: [aaa]	The transfer belt is not	Install a
PTB Unit Failure:	installed.	Samsung-genuine
[aaa]		transfer belt. (See
Install paper		"Replacing the paper
transfer belt unit.		transfer belt" on
		page 85.)

Solving other problems

The following chart lists some conditions that may occur and the recommended solutions. Follow the suggested solutions until the problem is corrected. If the problem persists, call for service.

Paper feeding problems

Condition	Suggested solutions
Paper jams during	Clear the paper jam. (See "Clearing paper jams"
printing.	on page 69.)
Paper sticks	• Check the maximum paper capacity of the
together.	tray. (See "Print media specifications" on
	page 92.)
	• Make sure that you are using the correct type
	of paper. (See "Print media specifications" on
	page 92.)
	• Remove paper from the tray and flex or fan
	the paper.
	• Humid conditions may cause some paper to
	stick together.
Multiple sheets of	Different types of paper may be stacked in the
paper do not feed.	tray. Load paper of only one type, size, and
	weight.
Paper does not feed	• Remove any obstructions from inside the
into the machine.	machine.
	• Paper has not been loaded correctly. Remove
	paper from the tray and reload it correctly.
	• There is too much paper in the tray. Remove
	excess paper from the tray.
	• The paper is too thick. Use only paper that
	meets the specifications required by the
	machine. (See "Print media specifications" on
	page 92.)
The paper keeps	• There is too much paper in the tray. Remove
jamming.	excess paper from the tray. If you are printing
	on special materials, use the multi-purpose
	tray.
	• An incorrect type of paper is being used. Use
	only paper that meets the specifications
	required by the machine. (See "Print media
	specifications" on page 92.)
	• There may be debris inside the machine.
	Open the front cover and remove any debris.
Transparencies stick	Use only transparencies specifically designed
together in the paper	for laser printers. Remove each transparency as
exit.	it exits from the machine.
Envelopes skew or	Ensure that the paper guides are against both
fail to feed correctly.	sides of the envelopes.

Troubleshooting_ 76