Samsung CLP775ND, CLP-775 SERIES Printing problems, Condition Possible cause Suggested solutions

Page 77

Printing problems

Condition

Possible cause

Suggested solutions

 

 

 

The machine

The machine is not

Check the power cord

does not print.

receiving power.

connections. Check the

 

 

power switch and the power

 

 

source.

 

 

 

 

The machine is not

Select your machine as your

 

selected as the

default machine in your

 

default machine.

Windows.

 

 

 

Check the machine for the following:

•The front cover is not closed. Close the front cover.

•Paper is jammed. Clear the paper jam. (See "Clearing paper jams" on page 69.)

•No paper is loaded. Load paper. (See "Loading paper in the tray" on page 43.)

•The toner cartridge is not installed. Install the toner cartridge.

•Remove the protection sheet on the paper transfer belt. Refer to Quick Install Guide.

•Remove the sealing tape from the toner cartridge. Refer to Quick Install Guide.

If a system error occurs, contact your service representative.

 

The connection

Disconnect the machine

 

cable between the

cable and reconnect it.

 

computer and the

 

 

machine is not

 

 

connected properly.

 

 

 

 

 

The connection

If possible, attach the cable

 

cable between the

to another computer that is

 

computer and the

working properly and print a

 

machine is

job. You can also try using a

 

defective.

different machine cable.

 

 

 

 

The port setting is

Check the Windows printer

 

incorrect.

setting to make sure that the

 

 

print job is sent to the correct

 

 

port. If the computer has

 

 

more than one port, make

 

 

sure that the machine is

 

 

attached to the correct one.

 

 

 

 

The machine may

Check the Printing

 

be configured

Preferences to ensure that

 

incorrectly.

all of the print settings are

 

 

correct. (See "Opening

 

 

printing preferences" on

 

 

page 48.)

 

 

 

 

The printer driver

Repair the machine

 

may be incorrectly

software. (See "Installing the

 

installed.

driver locally" on page 23.)

 

 

 

 

The machine is

Check the display message

 

malfunctioning.

on the control panel to see if

 

 

the machine is indicating a

 

 

system error. Contact a

 

 

service representative.

 

 

 

Condition

Possible cause

Suggested solutions

 

 

 

(Continued) The

The document size

Get more hard disk space

machine does not

is so big that the

and print the document

print.

hard disk space of

again.

 

the computer is

 

 

insufficient to

 

 

access the print job.

 

The machine

The paper option

For many software

selects print

that was selected in

applications, the paper

materials from

the Printing

source selection is found

the wrong paper

Preferences may

under the Paper tab within

source.

be incorrect.

the Printing Preferences.

 

 

Select the correct paper

 

 

source. See the printer

 

 

driver help screen. (See

 

 

"Opening printing

 

 

preferences" on page 48.)

A print job is

The job may be

Reduce the complexity of

extremely slow.

very complex.

the page or try adjusting the

 

 

print quality settings.

Half the page is

The page

Change the page orientation

blank.

orientation setting

in your application. See the

 

may be incorrect.

printer driver help screen.

 

 

 

 

The paper size and

Ensure that the paper size in

 

the paper size

the printer driver settings

 

settings do not

matches the paper in the

 

match.

tray.

 

 

Or, ensure that the paper

 

 

size in the printer driver

 

 

settings matches the paper

 

 

selection in the software

 

 

application settings you use.

The machine

The machine cable

Disconnect the machine

prints, but the

is loose or

cable and reconnect. Try a

text is wrong,

defective.

print job that you have

garbled, or

 

already printed successfully.

incomplete.

 

If possible, attach the cable

 

 

and the machine to another

 

 

computer that you know

 

 

works and try a print job.

 

 

Finally, try a new machine

 

 

cable.

 

 

 

 

The wrong printer

Check the application’s

 

driver was selected.

printer selection menu to

 

 

ensure that your machine is

 

 

selected.

 

 

 

 

The software

Try printing a job from

 

application is

another application.

 

malfunctioning.

 

 

 

 

 

The operating

Exit Windows and reboot the

 

system is

computer. Turn the machine

 

malfunctioning.

off and back on again.

 

 

 

 

If you are in a DOS

Change the language

 

environment, the

setting. (See "Changing font

 

font setting for your

setting" on page 41.)

 

machine may be

 

 

set incorrectly.

 

 

 

 

Troubleshooting_ 77

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Contents Color Laser Printer Copyright CopyrightImportant safety symbols Safety informationSafety information Operating environmentOperating method Installation / Moving Supply usage Maintenance / CheckingOzone safety Laser safety statementRegulatory information Regulatory informationUnited States of America only Power saverRecycling Radio Frequency Emissions Correct disposal of batteries in this productRfid Radio Frequenty Interface Device FCC Information to the UserRegulatory information Important warning Declaration of Conformity European CountriesApprovals and Certifications Green and Yellow EarthIsrael only Wireless GuidanceRegulatory Compliance Statements China only Convention About this user’s guideAbout this user’s guide Convention Description ExampleMaterial name Description Finding more informationFeatures of your new product Features of your new productSpecial Features Features CLP-775 Series Features by ModelMachine overview IntroductionFront view IntroductionRear view Control panel overview Turning on the machine Understanding the control panelStatus LED ButtonsContents Setting up the hardwareGetting started Supplied softwareSystem requirements Installing the driver locallyOpen the Applications folder Utilities Print Setup Utility Installing the Linux Unified DriverSelect Uninstall and click Uninstall WindowsInstalling the Printer Settings Utility Installing the SmartPanelDouble click cdroot Linux smartpanel install.sh Double click cdroot Linux psu install.shUsing a wired network Network setupNetwork environment Introducing useful network programsIP setting using control panel Setting IP addressIPv4 configuration using SetIP Windows IPv4 configuration using SetIP MacintoshRestoring factory default settings Network parameter settingInstalling wired network connected machine’s driver Restoring factory default settings using control panelIn-Setup.exe /s Command Definition Description LineSetup.exe /s /L18 L0x0012 orOpens Printers MacintoshPrinters and Faxes folder Code LanguageAccept printername enable printername InstallLinux Gzip -d package name tar xfChoosing the installation type Wireless network setupUsing the Wlan Setup using WindowsWireless Network Setting Complete window appears Select the Wireless Setting and Installation optionFor the Static method Ad hoc via USB cableFor the Dhcp method Click Continue Setup using MacintoshItems to prepare Creating the ad hoc network in Macintosh Click Wireless Setting and InstallationTurning the Wi-Fi network on/off Using a network cableProblems during setup or driver installation TroubleshootingOther problems Click Wireless CustomUsing IPv6 IPv6 configurationSetting IPv6 addresses Connecting SyncThru Web ServiceBasic setup Setting the default tray and paper Using power saving featureChanging font setting Control panelMedia and tray Media sizes supported in duplex modeSelecting print media Changing the tray sizeLoading paper in the tray Paper limit mark Paper level indicatorTray 1 / optional trays Paper width guideMulti-purpose tray Tips on using the multi-purpose trayEnvelope Printing on special mediaTransparency Types Tray Optional Multi-purpose TraysCard stock/ Custom-sized paper LabelsLetterhead / Preprinted paper Used paperUsing the output support Setting the paper size and typePhoto GlossyPrinting Canceling a print jobBasic printing PrintingSetting your machine as a default machine Changing the default print settingsUsing advanced print features Using helpUnderstanding special printer features Overlay List OverlayOverlay window appears Edit Overlay window, click Create Print Mode Using Direct Printing Utility Windows onlyWhat is Direct Printing Utility? Linux printing Macintosh printingChanging the machine settings Configuring Printer PropertiesUnix printing Printing filesText tab Printer-Specific Settings tabHPGL/2 tab Margins tabAccessing the Menu Machine status and advanced featuresMachine status and advanced features InformationGraphic System SetupPaper Network EmulationColor Job Management Samsung AnyWeb Print Using SyncThru Web ServiceManagement tools Understanding Samsung Easy Printer Manager Using Samsung Easy Printer Manager Windows onlySetting the system administrator’s information Using Smart Panel Macintosh and Linux only Using Samsung Printer Status Windows onlyAdvanced settings user interface overview Samsung Printer Status overviewChanging Smart Panel ‘s settings Using the Unified Linux Driver ConfiguratorOpening the Unified Driver Configurator Printers configurationClasses Tab Ports configurationSwitches to Ports configuration Maintenance Maintenance Tips for Moving & storing your machine Storing the Toner cartridgeHandling instructions Use of non-Samsung and refilled toner cartridgeRedistributing toner TroubleshootingTroubleshooting Clearing paper jams Tips for avoiding paper jamsOptional trays TrayClick this link to open an animation about clearing a jam Fuser unit areaDuplex unit area Exit areaChecking display messages Understanding display messagesMessage Meaning Suggested solutions Temperature Fuser unit is not Installed Install it Jam bottomChange room Temperature Error aaa Call for serviceCondition Suggested solutions Solving other problemsPaper feeding problems Condition Possible cause Suggested solutions Printing problemsPrinting quality problems White Spots DropoutsVertical lines Color or BlackCondition Common Windows problems Common PostScript problemsCommon Linux problems Problem Possible cause SolutionCommon Macintosh problems How to purchase Supplies and accessoriesAvailable accessories Supplies and accessoriesConnector Interface Available maintenance partsReplacing the toner cartridge IEEE1284 Parallel Allows you to use variousReplacing the paper transfer belt Necessary Precautions to take when installing accessories Installing a wireless network interface card Activating the added accessories in printer propertiesInstalling a memory module Installing a wireless network interface cardInstalling a hard disk Installing a hard diskPrinting with the optional hard disk Storing a jobControlling the active job queue Printing or deleting a stored jobForm file File PolicySupplies and accessories General specifications SpecificationsSpecifications This chapter includeMaximum size custom Print media specificationsMinimum size custom Country/Region Customer Care Center Web Site Contact samsung worldwideContact Samsung worldwide Guatemala Honduras Philippines Glossary Dot Matrix Printer DMPrDuplex Duty CycleIeee ITU-T No chartIntranet IP addressModem ResolutionNetWare OriginalsToner Cartridge Subnet MaskUNC Path WatermarkXPS
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