Samsung CLP775ND manual Common PostScript problems, Common Windows problems, Common Linux problems

Condition	Suggested Solutions
An unknown image	Your machine is probably being used at an
repetitively	altitude of 1,000 m (3,281 ft) or above.
appears on a few	The high altitude may affect the print quality, such
sheets or loose	as loose toner or light imaging. Change the
toner, light print, or	correct altitude setting to your machine. (See
contamination	"Altitude adjustment" on page 40.)
occurs.

Common PostScript problems

The following situations are PS language specific and may occur when several printer languages are used.

Problem	Possible cause		Solution
PostScript file	The PostScript	•	Install the PostScript
cannot be printed.	driver may not be		driver. (See "Installing
	installed correctly.		the driver locally" on
			page 23.)
		•	Print a configuration
			page and verify that
			the PS version is
			available for printing.
		• If the problem persists,
			contact a service
			representative.
“Limit Check Error”	The print job was	You might need to
report prints.	too complex.	reduce the complexity of
		the page or install more
		memory. (See "Installing
		a memory module" on
		page 87.)
A PostScript error	The print job may	Make sure that the print
page prints.	not be PostScript.	job is a PostScript job.
		Check to see whether
		the software application
		expected a setup or
		PostScript header file to
		be sent to the machine.
The optional tray is	The printer driver	Open the PostScript
not selected in the	has not been	driver properties, select
driver.	configured to	the Device Options tab,
	recognize the	and set the tray option.
	optional tray.
When printing a	The resolution	Make sure that the
document in	setting in the printer	resolution setting in your
Macintosh with	driver may not be	printer driver matches
Acrobat Reader 6.0	matched with the	the one in Acrobat
or higher, colors	one in Acrobat	Reader.
print incorrectly.	Reader.

Common Windows problems

Condition	Suggested solutions
“File in Use”	Exit all software applications. Remove all
message appears	software from the printer’s startup group, then
during installation.	restart Windows. Reinstall the printer driver.
“General Protection	Close all other applications, reboot Windows
Fault”, “Exception	and try printing again.
OE”, “Spool 32”, or
“Illegal Operation”
messages appear.
“Fail To Print”, “A	These messages may appear during printing.
printer timeout error	Just keep waiting until the machine finishes
occurred” messages	printing. If the message appears in standby
appear.	mode or after printing has been completed,
	check the connection and/or whether an error
	has occurred.

Refer to Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages.

Common Linux problems

condition	Suggested solutions
The machine does	• Check if the printer driver is installed in your
not print.	system. Open Unified Driver Configurator and
	switch to the Printers tab in Printers
	configuration window to look at the list of
	available machines. Make sure that your
	machine is displayed on the list. If not, open
	Add new printer wizard to set up your
	device.
	• Check if the machine is started. Open
	Printers configuration and select your
	machine on the printers list. Look at the
	description in the Selected printer pane. If its
	status contains Stopped string, press the
	Start button. After that normal operation of
	the machine should be restored. The
	“stopped” status might be activated when
	some problems in printing occurred.
	• Check if your application has special print
	option such as “-oraw”. If “-oraw” is specified
	in the command line parameter, then remove
	it to print properly. For Gimp front-end, select
	“print” -> “Setup printer” and edit command
	line parameter in the command item.
Some color images	This is a known bug in Ghostscript (until GNU
come out all black.	Ghostscript version 7.05) when the base color
	space of the document is indexed color space
	and is converted through CIE color space.
	Because Postscript uses CIE color space for
	Color Matching System, you should upgrade
	Ghostscript on your system to at least GNU
	Ghostscript version 7.06 or later. You can find
	recent Ghostscript versions at
	www.ghostscript.com.

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