13 Troubleshooting guide
| Problem |
| Possible cause |
| Solution |
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| Various programmes not shown in |
| Incorrect programme list selected |
| Select different programme list (see |
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| programme list |
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| Point 7.2.3.1) |
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| Sound OK, no TV picture |
| Set to radio mode |
| Switch to TV mode |
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| Programmes such as Pro 7, Sat 1, |
| Interference from DECT cordless |
| Increase distance between base |
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| Kabel 1, DSF and 9live show |
| telephones |
| station and receiver |
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| interference |
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| Receiver cannot be operated |
| Defective data |
| Pull mains plug for approx. 5 |
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| blocked |
| seconds, then switch receiver on |
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| again |
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| Remote control not working |
| Batteries are spent |
| Replace batteries |
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| Incorrect remote control code set |
| Set correct remote control code |
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| (Point 6.2.3) |
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| Intermittent appearance of square |
| Heavy rain or snow |
| Remove snow from dish |
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| blocks in picture. Occasionally |
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| Antenna incorrectly adjusted |
| Adjust antenna |
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| switches to freeze frame, no sound. |
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| Screen intermittently black with |
| Dish too small for location |
| Use larger antenna |
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| message „No signal“ |
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| Obstruction between dish and |
| Mount dish with unobstructed line of |
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| satellite (e.g. a tree) |
| sight |
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| No picture, no sound, |
| Short circuit in LNB connection |
| Switch receiver off, fix short circuit, |
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| display on |
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| switch receiver on again |
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| Defective or missing cable |
| Check all cable connections |
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| connection |
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| Defective LNB |
| Exchange LNB |
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| Incorrect external unit selected on |
| Correct setting |
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| receiver |
| (see Point 6.4) |
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| Antenna incorrectly adjusted |
| Adjust antenna |
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| No picture, no sound, |
| No mains power |
| Check mains cable and plug |
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| no display |
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| connections |
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| No reception of programmes that |
| Antenna defective or not adjusted |
| Check antenna |
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| were previously in order |
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| Programme being transmitted on a |
| Perform search/scan (see Point 9.4) |
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| different transponder |
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| Programme no longer being broad- |
| None |
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| cast |
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Antenna cannot be rotated
Motor not compatible with DiSEqC
Use suitable motor
105