LG Electronics STB1000 manual General Troubleshooting

Page 79

 

 

Troubleshooting

 

 

General Troubleshooting

 

 

 

Some Quick and Easy Tips for Resolving Problems

 

Symptom

Possible Cause(s)

Possible Solution(s)

Software Problems

 

 

Cannot direct enter

Channel not included in channel lineup in

After 2-5-5 + MENU, only channels included in STB PTC will

channel number or “No

internal STB controller (PTC).

appear. If channel is available, it can be added to channel

Signal” appears.

 

lineup. If it is not available, the “No Signal” message appears

 

 

on the display screen.

Power

 

 

No power.

See troubleshooting flow chart on following page.

Display Panel Picture

No picture.

Display panel is turned off.

Turn STB ON.

 

 

Power failure?

 

 

 

 

Antenna/cable not connected.

Connect antenna/cable signal to STB.

 

Connections incorrect.

Check connections on STB.

 

MPI not connected.

If applicable, connect MPI cable to MPI device.

 

Encrypted program.

Try another channel.

 

Wrong tuning band.

Adjust Installer Menu settings.

Erratic Operation

Installer Menu setup.

Wrong Installer Menu settings.

Adjust Installer Menu settings as required.

Installer Remote

Remote doesn’t work.

Remote not in TV Mode.

Use MODE key to select “TV”; puts remote into TV Mode.

 

 

 

 

Not aimed at IR remote sensor.

Point remote at IR receiver on display panel.

 

Remote too far from IR sensor.

Move remote closer to IR receiver on display panel or darken

 

 

room.

 

MPI not connected.

If applicable, connect MPI cable to MPI device.

 

IR path to STB’s receiver obstructed.

Remove obstructions.

 

Weak batteries.

Replace batteries.

 

Wrong battery polarity.

Check that “+” and “-” match in battery compartment.

 

Too much light in room.

Dim room light.

 

Wrong Installer Remote.

Requires compatible Installer Remote. Contact your LG

 

 

dealer.

Picture Reception

 

 

Normal picture, poor or no sound.

Audio muted.

Press MUTE or use Volume Up key to increase sound level.

 

 

Broadcast problem.

Try a different channel.

Note: For other problems not caused by the STB, refer to the other devices’ operating guide(s).

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Contents Copyright 2011, LG Electronics U.S.A., Inc 206-4147 Rev aFor Customer Support/Service, please call Overloading Power CordOutdoor Antenna Grounding Antenna Grounding According to NEC, ANSI/NFPA CleaningGrounding Disconnect DeviceTable of Contents Setup Checklist STB1000 Rear Panel STB1000 Rear and Front Panel OverviewSTB1000 Front Panel STB1000 Jack Panel Overview ResetVentilation Ventilation / Mounting the STB1000Monitor/STB1000 Wall Mounting System STB1000 Jack Panel STB1000 Cabling ConnectionsSTB1000 Rear Panel IR Receiver IR Bracket Installing Batteries in Installer Remote STB1000 Installer RemoteInput Installer Remote Control Typical Key FunctionsRemote Help ProCentric Interactive Menu FeaturesChannel Guide InformationSTB1000 STB1000 Setup MenusAuto Tuning Channel Search Channel Setup OptionsManual Tuning View Digital Signal StrengthChannel Labels Edit Channels / Channel LabelsAspect Ratio Picture Size Control Picture Setup OptionsAspect Ratio Options Preconfigured Picture Mode Options Picture ModeAdjustable Picture Mode Options Advanced Control Options Advanced ControlRGB-PC Screen Settings Picture Reset / RGB-PC Screen SettingsScreen Resolution Screen Reset Screen Position, Size , and PhaseScreen Auto Configuration Menu Language / Audio Language Option SettingsAudio Language Turn Captions On/Off CaptionsDigital Caption Options Demo Mode Set ID / Demo ModeBalance Audio Setup OptionsAuto Volume / Clear Voice II / Balance Clear VoicePreset Sound Mode Options Sound ModeTV Speaker Secondary Audio Program SAP SetupSet the STB Clock / STB On and Off Time Settings Time Setup OptionsSTB On and Off Time Settings Sleep Timer Lock System Overview / Enable or Disable the Lock System Lock Setup OptionsEnable or Disable the Lock System Set Password / Channel Blocking Set PasswordChannel Blocking TV Rating-Children for USA Movie Rating / TV Rating-Children Movie Rating Mpaa for USATV Rating-General for USA TV Rating-GeneralTV Rating-French for Canada Input Block Downloadable Rating / Input BlockSelect the Input Source Input SettingsInput Source Cloning Commercial Mode Setup OverviewInstaller Menu OverviewSet Installer Menu items Commercial Mode Setup for Master STB1000Set up display features Verify the STB1000 setup Run Auto Tuning Channel SearchLock the channel lineup Exiting the Installer Menu and Activating Updates Installer MenuAccessing the Installer Menu Using the Installer MenuBrief Description of Function and Comments Installer Menu Items 000 throughCH not Avble Installer Menu Items 073 throughSleep Timer Detailed Descriptions of Installer Menu ItemsInstaller Sequence Mute DisableAuto Camport Caption LockPoll Rate Timing PulseCH not Avble Channel Not Available Chksm Error Checksum ErrorRear RGB EN. Rear RGB Enable YPrPb2 EN. HDMI2 EnableAtsc Band Atsc Tune ModePanel Delay Power SavingsTo perform channel editing/labeling Editing/Adding Channel Icons and/or LabelsClonable Menu Features Cloning Overview / Clonable Menu FeaturesBefore you begin cloning USB Cloning Notes Cloning ProceduresLearn Setup from Master STB1000 Teach Master STB1000 Setup to Target STB1000TLL-1100A Clone Programmer TLL-1100A Cloning NotesMPI CableOptional Set the Clock Teach Master STB1000 Setup to Target STB1000 LT2002 Clone LT2002 Cloning NotesTo Execute ITEM, Press ON/OFF, POWER, or Enter Teach Master STB1000 Setup to Target STB1000 TV-LINK CFG FTG Mode of OperationFTG Configuration Overview STB1000Write FTG Channel MAP Learn Configuration UtilityPrint MAP EDIT/ADD MAPExit UpdateDelete ADDInstaller Defaults FTG Installer Menu Configuration Utility OverviewIR Remote Access Remote Jack Pack Setup Remote Jack Pack Connections & SetupSTB Connections Digital Audio Optical Connections / Component Connections External Equipment SetupComponent Connections PC RGB HDMI/DVI Connections / RGB Hookup to PCRGB Hookup to PC External EquipmentComposite Output from Composite ConnectionsRear Panel Checking the Software Versions Reference Upgrading STB Software using a USB Memory DeviceUpgrading TV/PTC Software Downloading a Splash Screen Image Splash Screen Image File GuidelinesPin Number Description RS-232 Null ConfigurationRS-232 Straight Configuration Reference RS-232 Display Panel RequirementsReference Display Panel Type Specifications Panel Type Setting Monitor/DisplayReference STB1000 Aux Input Configuration Direct Access STBCamport Operation FTG or PPV Reference STB1000 Camport Auto Sense OperationCamport AV in 2 Video Functionality Control Camport Operation Stand-AloneSTB Standby State STB Power On State Reference b-LAN Setup & OverviewLAN Power 001 Default Off RJP Model List Legacy Models Scaler Models Reference RJP Model List and Input Auto-sensing HierarchyRJP Input Auto-sensing Hierarchy Priority Video Audio Reference Programming the Installer Remote VCR Codes Reference Remote Control CodesBrand Codes DVD Codes Remote Control IR Codes Remote Control ConnectionReference IR Codes Hexa CodeFunction Code FunctionGeneral Troubleshooting TroubleshootingController Quick Check Troubleshooting Flow ChartFTG Operation Troubleshooting Commercial Mode Check / FTG Operation TroubleshootingSymptom Possible Causes Solutions Symptom Possible Causes Possible Solutions Clone Programmer Clone Programmer TroubleshootingMaster and Target STBs Specifications Glossary of Terms Document Revision History Document Revision History / NotesDate Description February Revision a New document LG STB1000 HD Commercial Interface STB Warranty

STB1000 specifications

The LG Electronics STB1000 is a state-of-the-art set-top box designed to enhance the viewing experience for home entertainment systems. Combining cutting-edge technology with user-friendly features, the STB1000 delivers a seamless multimedia experience. One of its standout attributes is 4K Ultra HD resolution support, offering stunning visuals with vivid colors and improved clarity. This makes it an ideal choice for anyone looking to enjoy their favorite shows, movies, or sports events in the highest quality possible.

In addition to 4K support, the STB1000 boasts HDR capabilities, which enable a greater range of brightness and contrast levels. This feature ensures that dark scenes retain detail while bright areas shine with brilliance. By utilizing HDR10 and Dolby Vision formats, LG Electronics ensures that users can experience content as it was intended by filmmakers.

The STB1000 is also equipped with advanced audio technologies, including Dolby Atmos support. This immersive sound technology creates a multi-dimensional audio experience, making it feel like the content is enveloping the viewer. Coupled with various surround sound formats, this set-top box elevates home theater setups, allowing users to enjoy cinema-quality sound from the comfort of their living rooms.

Connectivity is another highlight of the STB1000. It features multiple HDMI ports, USB connections, and Ethernet support, enabling users to easily connect a variety of devices, from gaming consoles to external storage. Additionally, built-in Wi-Fi ensures hassle-free streaming from popular platforms such as Netflix, Amazon Prime, and Hulu without the need for cumbersome wires.

The device comes with an intuitive user interface that makes navigation simple and provides quick access to favorite apps and channels. Voice control functionality adds convenience, allowing users to search for content or control playback with simple voice commands.

Moreover, the STB1000 supports popular streaming protocols, making it compatible with a wide range of smart devices. This flexibility allows users to access content across multiple platforms, enhancing the overall entertainment ecosystem.

Overall, the LG Electronics STB1000 combines advanced display and audio technologies with practical features, delivering an exceptional home entertainment experience. Whether it's movie nights, binge-watching series, or enjoying video games, the STB1000 is equipped to meet diverse multimedia needs, making it a valuable addition to any home entertainment setup.