Clone Programmer Troubleshooting

Troubleshooting (Cont.)

Warning: Do not connect a clone programmer to the STB1000 MPI/GAME CONTROL port while the STB is in LodgeNet PPV Mode, as this will damage the clone programmer.

Reset Clone Programmer After Static Shock

After replacing exhausted batteries (LT2002 only), or if the clone programmer behaves strangely after a static shock:

•TLL-1100A: Turn the TLL-1100A OFF and then ON.

•LT2002: Use a paper clip or similar instrument inserted through the small hole marked RESET to activate the internal reset switch and restore normal operation.

After a reset, check the real-time clock setting. It may be necessary to reset the clone programmer clock from an STB containing the correct time.

Note: For both Master and Target STB1000s—The STB EBL must be in Pass-through Mode.

Symptom	Possible Cause(s)	Possible Solution(s)
Clone Programmer
Clone copies setup in less	Not enough time to copy entire	TLL-1100A: Turn the TLL-1100A OFF and then ON.
than 30 seconds.	STB setup.	LT2002: Press RESET on clone programmer.
		Then redo Learn/Teach. (Learning usually takes about 90 seconds;
		Teaching usually takes 3 to 4 minutes.)

Remote does not operate	Wrong Installer Remote.	Only use an LG Installer Remote to operate clone programmer
clone programmer.		with STB.

Clone menu does not	MPI cord not connected.	Connect MPI cord properly, and ensure good connection.
appear on display panel	STB/display not turned ON.	STB/display must be powered ON for clone programmer to work.
screen, TLL-1100A shows	STB/display not turned ON.
screen, TLL-1100A shows	(LT2002 only) Weak batteries.	Install four (4) fresh AA high-quality alkaline batteries.
error message, or LT2002	(LT2002 only) Weak batteries.	Install four (4) fresh AA high-quality alkaline batteries.
LED does not blink.	(TLL-1100A only) No charge.	Ensure the TLL-1100A is fully charged or connected to AC power.

Clone menu hard to read.	Weak signal.	Connect STB to a reliable analog channel signal source.

No time set.	Time not available.	Set time on an STB, and copy time to clone programmer.

Clone not working.	Clone programmer problem.	Try a different clone programmer.

		Reset the clone programmer.

Clone scans channels	Clone should only scan channels	Ensure STB is set up correctly, and try cloning again.
more than once.	once.
Master and Target STBs
Cloning did not work.	Procedure interrupted.	Wait until procedure complete message is displayed.

	Different STB models.	Cloning is only possible with identical model STBs.
	Step(s) omitted or not performed.	Refer to the applicable cloning procedure(s), and make sure all
		tasks were performed.

(LT2002 only) Clone time	Batteries were removed.	Batteries must remain installed to retain time settings.
disappeared.

New setup not present.	Target STB not reset.	Disconnect Target STB from AC power for 15 seconds.

•After cloning operations are complete, unplug the TLL-1100A/LT2002 from the STB.

•If the display panel does not show a picture on the (blank) screen after a few seconds, just change channels.

206-4147

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Troubleshooting (Cont.)