IBM SA41-5155-05 manual How to Get Help with the Order, Sending the Order to IBM

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Table 2. Tasks and Responsibilities for Ordering Software

Checkoff	Tasks and Responsibilities for Ordering	Person Responsible

	Order software release	Customer, who may need assistance from a
		Marketing Representative or Business
		Partner

	Order program temporary fixes (PTFs)	Customer, who may need assistance from a
		Marketing Representative or Business
		Partner

	Order publications	Customer, Marketing Representative,
		Business Partner

Table 3. Tasks and Responsibilities for Ordering Hardware

Checkoff	Tasks and Responsibilities for Ordering	Person Responsible

	Order engineering changes	Marketing Representative, Business Partner

	Run the iSeries 400 or AS/400 configurator	Marketing Representative, Business Partner
	to place the order

	Order publications	Marketing Representative, Business Partner

Contact your local IBM representative or authorized dealer to place the order or for further assistance.

How to Get Help with the Order

Ordering assistance is available from IBM. When you type GO ORDER on the command line and press the Enter key, the Request Order Assistance display appears.

Note: If you need assistance when trying to place an order, you can also use the Request Order Assistance (RQSORDAST) command to request assistance from IBM.

Use the Request Order Assistance display as follows:

vType in your telephone number and your name.

vVerify the accuracy of other contact information.

vPress the Enter key.

vType a short description of your needs.

vPress F10 (send) to send the file to IBM.

Sending the Order to IBM

The RQSORDAST command can send a list which contains your current iSeries 400 or AS/400 system configuration, with your order. IBM uses this list to assess your ordering needs.

Sending the Order to a Software Service Provider Other Than

IBM

You can send your order request to IBM or to a provider other than IBM. When you send your order request to a provider other than IBM, you can use the RQSORDAST command to communicate with the provider. The provider can send

Chapter 2. Planning Your Order for Upgrading or Data Migration 15

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Contents ISeries 940x RISC-to-RISC Road Map Page ISeries 940x RISC-to-RISC Road Map Sixth Edition May Contents Iv iSeries 940x RISC-to-RISC Road Map V5R1 ISeries 940x RISC-to-RISC Road Map, SA41-5155-05 Who Should Read This BookConventions and Terminology Used in This Book V4R4M0 Prerequisite and related information Under the System Planning and Installation topicOperations Navigator How to send your commentsISeries 940x RISC-to-RISC Road Map, SA41-5155-05 ISeries 940x RISC-to-RISC Road Map V5R1 What is in this Road Map? Overview of RISC-to-RISC Upgrades and Data MigrationsUpgrade process flow What is an Upgrade?How Long will the Upgrade Take? What is a Data Migration?Hardware Investment for Upgrading Data migration process flow How Long will the Data Migration Take? Books to Use for Software Release UpgradesISeries 940x RISC-to-RISC Road Map V5R1 Planning Your Order for Upgrading or Data Migration Determining Your Upgrade NeedsHow to Gather Performance Information How to Gather Configuration InformationHardware Considerations Prerequisites Before Placing an OrderVersion 4 Software Items Other Software Related ItemsServices and Other Assistance System Configuration ConsiderationsModel-specific Considerations for Placing an Order Upgrading from a 4xx, 5xx, Sxx, or 6xx to a Migrating from a 5xx to an Placing the Upgrade Order Who is Responsible for Ordering the Upgrade?Upgrading from a 6xx or 7xx to an How to Get Help with the Order Sending the Order to a Software Service Provider Other ThanSending the Order to IBM ISeries 940x RISC-to-RISC Road Map V5R1 Who is Responsible for Upgrading the System Procedure for an Upgrade RISC-to-RISCPreparing the Current System What to Do When the Hardware ArrivesThis is where you load the new operating system Preparing for System Assurance prior to hardware upgrade Print Disk Configuration Status of the installed system ISeries 940x RISC-to-RISC Road Map V5R1 System Assurance Checkpoint Managing your new system I/O resources Installing the Hardware for the RISC-to-RISC UpgradeInformation Center under System planning and installation ISeries 940x RISC-to-RISC Road Map V5R1 Change Description Label display appears Perform a normal IPL Performing a new system backupProcedure for an Upgrade RISC-to-RISC Systems Management Work management- Work Management Manuals Procedure for a Data Migration RISC-to-RISC Prerequisites for data migration Risc to RiscPreparing the source system for the migration Data migration RISC-to-RISC Procedure for a Data Migration RISC-to-RISC ISeries 940x RISC-to-RISC Road Map V5R1 ISeries Planning and Migration Services Appendix A. AS/400 Global ServicesISeries and AS/400 Data Migration Services Lpar Planning and Implementation ServicesPerformance Examinations Related Support ServicesAS/400 Solution Services Installation Services Consulting ServicesMidrange Enhanced Software Service Mress ISeries 940x RISC-to-RISC Road Map V5R1 IBM Http Server for AS/400 Appendix B. Considerations and SolutionsClustering and Logical Partitions SRC A900 2000 RecoveryOperations Console OptiConnect Integrated Netfinity ServerHow to Move Freed Database Files without New Members Command to restore the file. For a logical file, use PTF ISeries 940x RISC-to-RISC Road Map V5R1 Appendix D. Notices IBM TrademarksAppendix D. Notices ISeries 940x RISC-to-RISC Road Map V5R1 Rtvcfgsrc IndexISeries 940x RISC-to-RISC Road Map V5R1 How satisfied are you that the information in this book is Readers’ Comments We’d Like to Hear from YouBusiness Reply Mail Page SA41-5155-05