Avaya S8710 manual Troubleshooting an installation, Installing the media server hardware

Page 89

Troubleshooting an installation B

Installing the media server hardware

B Troubleshooting an installation

This section provides some simple strategies for troubleshooting an installation of a media server. It focuses on possible problems when

Installing the media server hardware on page 89

Configuring the media server hardware on page 90

Installing the license and Avaya authentication files on page 91

Installing the media server hardware

The media server hardware includes the

Media server(s)

Ethernet switch

Uninterruptible power supply (UPS)

TN2312BP IP Server Interface circuit pack

.

Problem

Solution

No power to the UPS

- Make sure the UPS is plugged into the outlet.

 

- Make sure the outlet has power.

 

- See the user’s guide that comes with UPS for other solutions.

 

 

No power to the Ethernet switch

- Make sure the Ethernet switch is plugged into the UPS or outlet.

 

- Make sure the UPS or outlet has power.

 

- See the user’s guide that comes with the Ethernet switch for other

 

solutions.

 

 

No power to the media server

- Make sure the media server is plugged into the UPS.

 

- Make sure the UPS has power.

 

- S8700: Open the door on the front of the media server and push the

 

power button.

 

- S8710: Push the power button on the front of the media server.

 

 

Servers are not shadowing

- Make sure you are using a crossconnect cable.

 

- Make sure fiber optic cable is plugged in correctly. RX to TX and

 

TX to RX.

 

 

IPSI LEDs flash

- Make sure it is in the correct slot: (slot 1 for G650 Media Gateway,

 

slot 2 for G600 Media Gateway, Tone-Clock slot for all others).

 

- Ping IPSI from server.

 

- Ping server from IPSI (it is connected to the top Services port on the

 

IPSI).

 

 

Installing and Configuring the Avaya S8700 or S8710 Media Server

89

June 2004

 

Image 89
Contents 6HUYHU Copyright 2004, Avaya Inc All Rights Reserved SOC/REN Installation and Repairs Contents Configuring the hardware in the rack Connecting to the IPSIs Accessing the media server Audience Using this documentationAbout This Documentation Conventions Physical dimensionsGeneral TerminologyCommands Downloading this documentation Downloading this book and updates from the WebRelated resources Safety labels and security alert labelsTrademarks Technical assistanceSending us comments Within the USIntroduction Before you go on site Pre-installation informationDownloading license and Avaya authentication files Before you start the installation Equipment specificationsEquipment specifications Required hardware Documentation Connecting to the customer’s network Figure notes Connecting to separated servers Connecting the USB modemsConnecting to collocated servers High level overview of installation process Testing the complete installation Completing the installation administrationConfiguring the hardware in the rack Configuring the Snmp modules in the UPS Security Alert Duplicated control network Setting selected traps alarmingSingle control network Page Use the command set spanning disable Clearing the ARP cache on the laptop Configuring the media serverSetting up Telnet Powering up the media serverAccessing the media server Installing Avaya Communication Manager Using the Installation Wizard Click Launch Avaya Installation Wizard Click Execute Ping Configuring the modem Disconnecting from the media server Testing the media server LEDsRemastering the hard drive Configuring second media serverJune Starting terminal emulation Translating the IPSIsAdding media gateways Resetting the media serverInputing translations Adding Ipsi information Administering the IPSIsTranslating the IPSIs Administering the IPSIs S8700/S8710 MC Enabling Ipsi duplication duplicated control network onlyInstalling the translation file Setting alarm activation levelConnecting to the IPSIs Programming the Ipsi circuit packs Using Dhcp addressingSetting the switch ID Using static addressingConnecting directly to the Ipsi Type show control interface and press Enter LED display showing that the Ipsi has a static IP address Verifying that IPSIs are translatedEnabling control of IPSIs Verifying connectivity to media serverUpgrading Ipsi firmware version if necessary Verifying license status Reusing a TN2312AP/BP circuit packVerifying translations Completing the installation administrationType change daylight-savings-rules and press Enter Setting daylight savings time rulesVerifying date and time Setting locations if necessaryEnabling and disabling Ethernet switch ports Resolving alarmsBacking up files to the compact flash media S8710 only June Placing the flashcard in the media server Backing up files to the Pcmcia flashcard S8700 onlyJune Telneting to media server Enabling alarmsTo Inads via modem To Inads via SnmpRegistering the system Installing the media gateways June Testing the TN2312BP Ipsi circuit pack Testing the media server installationSample Ipsi 01A test results screen-page Testing the license fileS8700 Media Server LEDs LED indicatorsTesting the media server LEDs Interpreting the test results Disc S8710 Media Server LEDsLEDs on back panel of S8710 Media Server LEDs on Avaya P333T Ethernet switch Avaya Ethernet switch LEDsIpsi LEDs Uninterruptible power supply LEDsTN2312BP circuit pack faceplate LED display on the Ipsi circuit pack-static address LED display indicating connectivity status-DHCP address Connecting to the media server directly Accessing the media serverCadlsrvr KLC Cadlsrv2 KLC Setting up a dial-up connection Connecting to the media server remotely over the networkConnecting to the media server remotely over a modem Finding the active media server IP address Accessing the Maintenance Web InterfaceDialing up to the media server Logins Using the command line interfaceNetwork configuration Connecting remotely through the network Browser settingsConnecting directly to the media server Installing the media server hardware Troubleshooting an installationDhcp Configuring the media server hardwareInstalling the license and Avaya authentication files Troubleshooting an installation Index IndexJune Using Dhcp IP address, 50 using this documentation June

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