Avaya S8710 manual Installing the license and Avaya authentication files

	Troubleshooting an installation B
	Installing the license and Avaya authentication files
Problem	Solution
No "V" on IPSI LED	- IPSI is not connected to Ethernet switch or network. Connect cable
	to bottom port on IPSI faceplate and to the Ethernet switch or the
	customer’s network.
	- Make sure port on Ethernet switch assigned to that IPSI is enabled.
"V" on IPSI LED is not filled in	- IPSI does not have an IP address assigned to it.
	- IPSI has not been administered.
Get alarm when first connect to IPSI	- IPSI does not have current firmware. Upgrade firmware.
Get "Anonymous memory" message	- S8700: Flashcard may be faulty; replace it.
when placing flashcard into PCMCIA
drive

Installing the license and Avaya authentication files

Problem Solution

Cannot get files from RFA site

License file will not install

-Provide the correct SAP number.

-Provide the serial number for the reference IPSI

-Make sure there are not two license files on the server. If so, delete one of them.

-May have corrupt file. Download file again from RFA site.

-Upload using binary mode.

Media server is in no license mode	- Normal situation when license file is first installed because it cannot
	see the IPSIs; they do not have IP addresses yet.
	- After 30 minutes, license has not located reference IPSI. In a SAT
	session, type reset system 1 and press Enter to reset the 30-minute
	clock.
Cannot use administration commands	- May be in No License Mode because 30-minute timer has lapsed. In
	a SAT session, type reset system 1 and press Enter to reset the 30-
	minute clock.
ASG does not work	- Re-install Avaya authentication files.

Installing and Configuring the Avaya S8700 or S8710 Media Server	91
June 2004