Avaya S8710 manual Installing the license and Avaya authentication files

Page 91

 

Troubleshooting an installation B

 

Installing the license and Avaya authentication files

 

 

 

Problem

Solution

 

No "V" on IPSI LED

- IPSI is not connected to Ethernet switch or network. Connect cable

 

 

to bottom port on IPSI faceplate and to the Ethernet switch or the

 

customer’s network.

 

- Make sure port on Ethernet switch assigned to that IPSI is enabled.

 

 

 

"V" on IPSI LED is not filled in

- IPSI does not have an IP address assigned to it.

 

 

- IPSI has not been administered.

 

 

 

 

Get alarm when first connect to IPSI

- IPSI does not have current firmware. Upgrade firmware.

 

 

 

Get "Anonymous memory" message

- S8700: Flashcard may be faulty; replace it.

 

when placing flashcard into PCMCIA

 

 

drive

 

 

 

 

 

Installing the license and Avaya authentication files

Problem

Solution

 

 

Cannot get files from RFA site

License file will not install

-Provide the correct SAP number.

-Provide the serial number for the reference IPSI

-Make sure there are not two license files on the server. If so, delete one of them.

-May have corrupt file. Download file again from RFA site.

-Upload using binary mode.

Media server is in no license mode

- Normal situation when license file is first installed because it cannot

 

see the IPSIs; they do not have IP addresses yet.

 

- After 30 minutes, license has not located reference IPSI. In a SAT

 

session, type reset system 1 and press Enter to reset the 30-minute

 

clock.

 

 

Cannot use administration commands

- May be in No License Mode because 30-minute timer has lapsed. In

 

a SAT session, type reset system 1 and press Enter to reset the 30-

 

minute clock.

 

 

ASG does not work

- Re-install Avaya authentication files.

 

 

Installing and Configuring the Avaya S8700 or S8710 Media Server

91

June 2004

 

Image 91
Contents 6HUYHU Copyright 2004, Avaya Inc All Rights Reserved SOC/REN Installation and Repairs Contents Configuring the hardware in the rack Connecting to the IPSIs Accessing the media server About This Documentation Using this documentationAudience Terminology Physical dimensionsConventions GeneralCommands Downloading this documentation Downloading this book and updates from the WebRelated resources Safety labels and security alert labelsWithin the US Technical assistanceTrademarks Sending us commentsIntroduction Before you go on site Pre-installation informationDownloading license and Avaya authentication files Before you start the installation Equipment specificationsEquipment specifications Required hardware Documentation Connecting to the customer’s network Figure notes Connecting to collocated servers Connecting the USB modemsConnecting to separated servers High level overview of installation process Testing the complete installation Completing the installation administrationConfiguring the hardware in the rack Configuring the Snmp modules in the UPS Security Alert Single control network Setting selected traps alarmingDuplicated control network Page Use the command set spanning disable Clearing the ARP cache on the laptop Configuring the media serverAccessing the media server Powering up the media serverSetting up Telnet Installing Avaya Communication Manager Using the Installation Wizard Click Launch Avaya Installation Wizard Click Execute Ping Configuring the modem Disconnecting from the media server Testing the media server LEDsRemastering the hard drive Configuring second media serverJune Starting terminal emulation Translating the IPSIsInputing translations Resetting the media serverAdding media gateways Adding Ipsi information Administering the IPSIsTranslating the IPSIs Administering the IPSIs S8700/S8710 MC Enabling Ipsi duplication duplicated control network onlyInstalling the translation file Setting alarm activation levelConnecting to the IPSIs Programming the Ipsi circuit packs Using Dhcp addressingSetting the switch ID Using static addressingConnecting directly to the Ipsi Type show control interface and press Enter LED display showing that the Ipsi has a static IP address Verifying that IPSIs are translatedUpgrading Ipsi firmware version if necessary Verifying connectivity to media serverEnabling control of IPSIs Verifying license status Reusing a TN2312AP/BP circuit packVerifying translations Completing the installation administrationType change daylight-savings-rules and press Enter Setting daylight savings time rulesVerifying date and time Setting locations if necessaryEnabling and disabling Ethernet switch ports Resolving alarmsBacking up files to the compact flash media S8710 only June Placing the flashcard in the media server Backing up files to the Pcmcia flashcard S8700 onlyJune To Inads via Snmp Enabling alarmsTelneting to media server To Inads via modemRegistering the system Installing the media gateways June Testing the TN2312BP Ipsi circuit pack Testing the media server installationSample Ipsi 01A test results screen-page Testing the license fileS8700 Media Server LEDs LED indicatorsTesting the media server LEDs Interpreting the test results Disc S8710 Media Server LEDsLEDs on back panel of S8710 Media Server LEDs on Avaya P333T Ethernet switch Avaya Ethernet switch LEDsIpsi LEDs Uninterruptible power supply LEDsTN2312BP circuit pack faceplate LED display on the Ipsi circuit pack-static address LED display indicating connectivity status-DHCP address Connecting to the media server directly Accessing the media serverCadlsrvr KLC Cadlsrv2 KLC Connecting to the media server remotely over a modem Connecting to the media server remotely over the networkSetting up a dial-up connection Dialing up to the media server Accessing the Maintenance Web InterfaceFinding the active media server IP address Logins Using the command line interfaceNetwork configuration Connecting directly to the media server Browser settingsConnecting remotely through the network Installing the media server hardware Troubleshooting an installationDhcp Configuring the media server hardwareInstalling the license and Avaya authentication files Troubleshooting an installation Index IndexJune Using Dhcp IP address, 50 using this documentation June

S8710 specifications

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