Avaya S8710 manual Configuring the media server hardware, Dhcp

Page 90

BTroubleshooting an installation Configuring the media server hardware

Configuring the media server hardware

Problem

Solution

Cannot log into UPS subagent

- Make sure the SNMP Subagent is installed in the UPS.

 

- Make sure you are connected to the correct Ethernet port.

 

- Make sure you have the correct login ID and password. See the

 

user’s guide that comes with the SNMP Subagent.

 

- Make sure the network card on the laptop is configured correctly.

 

 

Cannot log into Ethernet switch

- Make sure you are connected to the correct Ethernet port. (One

 

Ethernet switch, it is the port marked Console)

 

- Make sure you have the correct login ID and password. See the

 

user’s guide that comes with the Ethernet switch.

 

- Make sure the network card on the laptop is configured correctly.

 

 

Cannot log into media server

- Make sure you are connected to the Services Ethernet port. (Default

 

is port 2 [Eth1] on the back of the server).

 

- Make sure you are using a crossconnect cable between the laptop

 

and server.

 

- Make sure the ARP cache is cleared on the laptop. In an MS-DOS

 

window, type arp -d 192.11.13.6 and press Enter.

 

- Make sure you have connectivity. In an MS-DOS window, type

 

ping 192.11.13.6 and type Enter.

 

- Make sure the NIC on the laptop is configured correctly.

 

 

Cannot access Avaya Installation Wizard

- Make sure you are plugged into the Services port (2 [Eth1])

 

- Make sure you are using the correct IP address: 192.11.13.6

 

- Make sure you are using the correct login and password.

 

- Make sure the NIC on the laptop is configured correctly.

 

 

Cannot use SAT commands

- Make sure you are using the correct IP address: 192.11.13.6 and

 

port (5023)

 

- Make sure you are using the correct login and password.

 

- Make sure you are logged onto the active server.

Cannot ping out to customer’s network

Cannot ping media server from customer’s network

Cannot access media server remotely

-Make sure that in the LAN security settings that "output from server" for icmp is enabled.

-Make sure that in the LAN security settings that "input to server" for icmp is enabled.

-Make sure in the LAN security settings that "input to server" are checked for telnet (Linux commands), https (Web access), and def-sat (SAT commands access). The LAN security settings can be changed on the Web interface with a direct connection to the media server.

LED display on IPSI is flashing

 

- IPSI LED has not been programmed with switch and location

 

 

(DHCP)

 

 

- IPSI LED has not had an IP address assigned to it (static IP

 

 

addressing)

 

 

Cannot access IPSI for static addressing

- Make sure you are plugged into the Services (top) port on the IPSI.

 

 

- Make sure the ARP cache is cleared on the laptop. In an MS-DOS

 

 

command window, type arp -d 192.11.13.6 and press Enter.

 

 

 

90

Installing and Configuring the Avaya S8700 or S8710 Media Server

 

 

June 2004

Image 90
Contents 6HUYHU Copyright 2004, Avaya Inc All Rights Reserved SOC/REN Installation and Repairs Contents Configuring the hardware in the rack Connecting to the IPSIs Accessing the media server Using this documentation About This DocumentationAudience General Physical dimensionsConventions TerminologyCommands Downloading this book and updates from the Web Downloading this documentationSafety labels and security alert labels Related resourcesSending us comments Technical assistanceTrademarks Within the USIntroduction Pre-installation information Before you go on siteDownloading license and Avaya authentication files Equipment specifications Before you start the installationEquipment specifications Required hardware Documentation Connecting to the customer’s network Figure notes Connecting the USB modems Connecting to collocated serversConnecting to separated servers High level overview of installation process Completing the installation administration Testing the complete installationConfiguring the hardware in the rack Configuring the Snmp modules in the UPS Security Alert Setting selected traps alarming Single control networkDuplicated control network Page Use the command set spanning disable Configuring the media server Clearing the ARP cache on the laptopPowering up the media server Accessing the media serverSetting up Telnet Installing Avaya Communication Manager Using the Installation Wizard Click Launch Avaya Installation Wizard Click Execute Ping Configuring the modem Testing the media server LEDs Disconnecting from the media serverConfiguring second media server Remastering the hard driveJune Translating the IPSIs Starting terminal emulationResetting the media server Inputing translationsAdding media gateways Administering the IPSIs Adding Ipsi informationTranslating the IPSIs Administering the IPSIs Enabling Ipsi duplication duplicated control network only S8700/S8710 MCSetting alarm activation level Installing the translation fileConnecting to the IPSIs Using Dhcp addressing Programming the Ipsi circuit packsUsing static addressing Setting the switch IDConnecting directly to the Ipsi Type show control interface and press Enter Verifying that IPSIs are translated LED display showing that the Ipsi has a static IP addressVerifying connectivity to media server Upgrading Ipsi firmware version if necessaryEnabling control of IPSIs Reusing a TN2312AP/BP circuit pack Verifying license statusCompleting the installation administration Verifying translationsSetting daylight savings time rules Type change daylight-savings-rules and press EnterSetting locations if necessary Verifying date and timeResolving alarms Enabling and disabling Ethernet switch portsBacking up files to the compact flash media S8710 only June Backing up files to the Pcmcia flashcard S8700 only Placing the flashcard in the media serverJune To Inads via modem Enabling alarmsTelneting to media server To Inads via SnmpRegistering the system Installing the media gateways June Testing the media server installation Testing the TN2312BP Ipsi circuit packTesting the license file Sample Ipsi 01A test results screen-pageLED indicators S8700 Media Server LEDsTesting the media server LEDs Interpreting the test results S8710 Media Server LEDs DiscLEDs on back panel of S8710 Media Server Avaya Ethernet switch LEDs LEDs on Avaya P333T Ethernet switchUninterruptible power supply LEDs Ipsi LEDsTN2312BP circuit pack faceplate LED display on the Ipsi circuit pack-static address LED display indicating connectivity status-DHCP address Accessing the media server Connecting to the media server directlyCadlsrvr KLC Cadlsrv2 KLC Connecting to the media server remotely over the network Connecting to the media server remotely over a modemSetting up a dial-up connection Accessing the Maintenance Web Interface Dialing up to the media serverFinding the active media server IP address Using the command line interface LoginsNetwork configuration Browser settings Connecting directly to the media serverConnecting remotely through the network Troubleshooting an installation Installing the media server hardwareConfiguring the media server hardware DhcpInstalling the license and Avaya authentication files Troubleshooting an installation Index IndexJune Using Dhcp IP address, 50 using this documentation June

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